Retail Associate

1 week ago

Washington, United States Ross Stores, Inc. Full time
GENERAL PURPOSE:

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours and will be expected to perform a range of functions in all areas of the Store as business needs require. The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals.

ESSENTIAL FUNCTIONS:

  • Understands that safety is the number one priority and practices safe behaviors in everything they do.
  • Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains clutter free, clear egress to emergency exits. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
  • Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs.
  • Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner. Greets all Customers by making eye contact, smiling and saying "hello" throughout the Store as well as saying "thank you" with every register transaction.
  • Provides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed.
  • Represents and supports the Company brand at all times.
  • Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor and restrooms to help maintain merchandise, customer and Team areas.
  • Maintains a professional appearance and adheres to the Company's dress code at all times.
  • Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies to help maintain merchandise, customer and Team areas.
  • Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards.
  • Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers.
  • Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
  • As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information, and merchandise.
  • Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals.
  • Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders.
  • Demonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow.
COMPETENCIES:
  • Manages Work Processes
  • Business Acumen
  • Plans, Aligns & Prioritizes
  • Builds Talent
  • Collaborates
  • Leading by Example
  • Communicates Effectively
  • Ensures Accountability & Execution
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
  • Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
  • Ability to perform basic mathematical calculations commonly used in retail environments.
PHYSICAL REQUIREMENTS/ADA:
  • Ability to use all Store equipment, including PDTs, registers and PC as required.
  • Ability to spend up to 100% of working time standing, walking, and moving around the Store.
  • Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
  • Ability to occasionally push, pull and lift more than 25 pounds.
  • Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
  • Certain assignments may require other qualifications and skills.
  • Associates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds.


SUPERVISORY RESPONSIBILITIES:

None

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

COMPENSATION AND BENEFITS

The base pay range for this role is $17.50 - $18.00. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

Benefits offered to all Associates include Accident, Critical Illness, Vision, Auto, Home, and Pet insurance programs; Associate Discount, Identity Protection, Associate Purchase Program, Benefit Hub Discount Mall, Employee Assistance Program and Commuter Benefits, 401K (service requirements), Employee Stock Purchase Program, Ross Cares Fund, College Discounts, Sick Pay (where legally required) and Referral Bonuses. In addition, all Full-Time Associates, including FT Retail Associate, Area Supervisor, Assistant Store Manager and Store Manager, are eligible for extended benefits offered including Medical/Dental/Vision Health Insurance, Legal Insurance, Vacation Buy, Flexible Spending Account, Health Savings Account, Life/ADD Insurance, Long-Term Disability, Enhanced Maternity and Parental Leave Benefit, Vacation Pay accrued at a rate of 10 days/year after eligibility commences, 9 Personal and Company Holidays. AS, ASM and SM Associates in Stores and Exempt Corporate and Buying Office roles are also eligible to receive a Bonus based on individual and business performance.

  • Retail - Associate

    1 month ago

    Washington, United States SSA Group Full time

    3101 Wisconsin Ave, Washington, DC 20016, USA Job Description Posted Friday, November 22, 2024 at 5:00 AM | Expires Wednesday, January 1, 2025 at 4:59 AM SSA Group at the Washington National Cathedral is looking for talented Retail Sales Associates to join our Team! Retail Associate Who are we: SSA Group works with zoos, aquariums, museums, and other...

  • Retail Associate

    4 months ago

    Washington, United States Goodwill Full time

    Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life-changing work on a mission-minded team. We are 1,000 working as one, and each of us is essential to...

  • Retail Fashion Ambassador

    1 week ago

    Washington, Washington, D.C., United States Wolford Retail Stores Full time

    Job OverviewWolford is the essence of luxury on your skin, honoring its heritage for knitting expertise. We strive for an innovative selection that complements the world's finest legwear, providing an aesthetical comfort and tailored customer experience.Job DescriptionAs a Luxury Retail Sales Associate, you will be responsible for promoting sales by...

  • Retail Sales Associate

    5 months ago

    Washington, United States Verizon Communications, Inc. Full time

    External candidates for this role may be eligible for $2500 sign-on bonus, paid at 50% after 1 month of employment and 50% after 9 months of employment, subject to the terms and conditions of the bonus agreement.?As a full-time Verizon Retail Sales A Sales Associate, Retail Sales, Retail, Sales, Associate, Customer Service

  • Retail Sales Associate

    1 month ago

    Washington, United States Moon Moments Ltd Full time

    Retail Sales Associate ~ Full Time ~ Immediate Start We are looking for a Retail Sales Associate to join our client's team and play an integral role in providing exceptional customer service and driving sales. This is an exciting opportunity for someone who enjoys working in a dynamic retail environment and is passionate about delivering top-tier service. If...

  • Retail Support Associate

    1 week ago

    Washington, Washington, D.C., United States Family Dollar Full time

    Job Title: Retail Support AssociateAs a Retail Support Associate at Family Dollar, you will have the opportunity to work in a dynamic retail environment and provide excellent customer service to our valued customers.Key Responsibilities:Greet customers and respond to their inquiries in a professional and courteous manner.Process cash register transactions...

  • Retail Associate

    5 months ago

    Washington, United States Aritzia Full time

    Retail Associate - Georgetown page is loaded Retail Associate - Georgetown Apply locations Washington, DC, USA (Georgetown) time type Part time posted on Posted 4 Days Ago job requisition id R0016900 THE TEAM The mission of the Retail team is to deliver world-class client experiences. THE OPPORTUNITY Your future starts now. Join our high-performance Retail...

  • Associate Retail Sales

    1 week ago

    Washington, United States Burlington Full time

    Job Title: Retail Sales Associate">Job Summary: We are seeking a highly motivated and customer-centric Retail Sales Associate to join our team in Washington D.C.! As a Retail Sales Associate, you will be responsible for providing excellent customer service, maintaining a well-organized sales floor, and supporting the management team with daily store...

  • Retail Sales Associate

    1 week ago

    Washington, Iowa, United States Walmart Full time

    Walmart is seeking a Retail Sales Associate to join their team. As a Sales Associate at Walmart, you'll have the opportunity to work in a fast-paced retail environment and interact with customers on a daily basis.About the JobYou will be responsible for:Reviewing customer orders and locating merchandise on the sales floorEnsuring customer orders are filled...

  • Retail Store Leadership Position

    3 weeks ago

    Washington, United States Chico's FAS, Inc. - Retail Full time

    Job OverviewThis is a dynamic leadership role within Chico's FAS, Inc. - Retail that requires an individual with strong communication and interpersonal skills to oversee store operations and ensure exceptional customer service.Estimated Salary Range:$45,000 - $60,000 per yearAbout the RoleThe Sales Lead will be responsible for promoting a customer-focused...

  • Retail Store Associate

    1 week ago

    Washington, United States Ross Stores, Inc. Full time

    Ross Stores, Inc. seeks a highly motivated and detail-oriented Retail Associate to join our team. As a Retail Associate, you will be responsible for creating an engaging shopping experience for our customers by maintaining a clean and organized store environment. This includes receiving and processing merchandise, operating equipment, and assisting customers...

  • Retail Sales Associate

    1 week ago

    Washington, United States Burlington Stores Full time

    OverviewBurlington Stores, Inc. is a leading off-price retailer offering high-quality products at exceptional value. As a Retail Sales Associate, you will be an integral part of our team, providing world-class service to customers and contributing to the success of our stores.

  • Retail Sales Associate

    3 weeks ago

    Washington, Washington, D.C., United States Ross Dress for Less Full time

    About UsRoss is an off-price retailer that offers brand-name clothing and home furnishings at discounted prices. Our commitment to providing excellent customer service, ensuring a clean and safe shopping environment, and building strong relationships with our associates sets us apart from other retailers.

  • Retail Associate, FT

    1 month ago

    Washington, United States Nike (New) Full time

    Become a Part of the NIKE, Inc. Team NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers,...

  • Retail Associate, SEAS

    4 months ago

    Washington, United States Nike Deutschland GmbH Full time

    Become a Part of the NIKE, Inc. Team NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers,...

  • Retail Associate, PT

    1 month ago

    Washington, United States Nike (New) Full time

    Become a Part of the NIKE, Inc. Team NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers,...

  • Retail Associate, PT

    2 months ago

    Washington, United States Nike (New) Full time

    Become a Part of the NIKE, Inc. Team NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers,...

  • Equinox Retail Associate

    2 weeks ago

    Washington, United States Equinox Full time

    Overview:At Equinox, we're passionate about high performance living. We seek individuals who share our vision and are dedicated to delivering exceptional experiences for our members.We're currently seeking a Retail Shop Associate to join our team at our Downtown DC location. As a key member of our retail team, you will provide unparalleled customer service...

  • Retail Sales Associate

    7 days ago

    Washington, Pennsylvania, United States Walmart Full time

    **Job Summary:**We are seeking a skilled and energetic Retail Sales Associate to join our team at Walmart. As a key member of our sales floor, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and meeting sales goals.About the Role:As a Retail Sales Associate, you will:Provide prompt and...

  • Retail Sales Associate

    2 days ago

    Washington, Washington, D.C., United States Giant Food Full time

    About Giant FoodGiant Food is a leading grocery store chain in the Baltimore-Washington area, serving over 2 million customers weekly with annual sales exceeding $5 billion. Our mission is to provide exceptional customer service and quality products while being a trusted and loved local food retailer in our community.Job OverviewWe are seeking highly...