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Customer Service Representative Trezzano s/n
2 months ago
** Customer Service Representative**
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Sales
Trezzano s/n (MI) ID: 5603 Temporary
We are currently hiring for a Customer Service Representative for our Milano office Trezzano Italy for a fixed term contract of 7 months minimum, who will report to the Supervisor Customer Service Mediterranean.
The customer service representative is responsible for the day-to-day business in the office and manages the order process from start to finish. The Customer Service representative is the main point of contact for all customers.
**Duties and Responsibilities**
* Manage/co-ordinate the order process
* Prepare & produce professional quotations
* Active follow-up of outstanding quotes
* Proactive control of Company generated leads, including follow-up and liaising with the sales force and external clients
* Receive & respond to all customer complaints
* Manage office phone calls in coordination with the other team members of the Customer Service
* Participate actively in customer payment chasing
**Who are we looking for :**
* A minimum of 5 years experience in a similar position, commercial acumen and negotiation skills, with a strong business hunter mindset are required.
* Post-secondary education
* Technical affinity and understanding of industrial markets
* Languages: English - essential fluent oral & written, other languages are benefit
* Strong interpersonal skills, works and communicates well with internal colleagues and external customers
* Team spirit
* The ability to multi-task and to meet deadlines in a fast-paced environment is also required.
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