Customer Service Representative Trezzano s/n

2 months ago


Houston, United States Cortland Company Full time

** Customer Service Representative**

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Sales

Trezzano s/n (MI) ID: 5603 Temporary

We are currently hiring for a Customer Service Representative for our Milano office Trezzano Italy for a fixed term contract of 7 months minimum, who will report to the Supervisor Customer Service Mediterranean.

The customer service representative is responsible for the day-to-day business in the office and manages the order process from start to finish. The Customer Service representative is the main point of contact for all customers.

**Duties and Responsibilities**

* Manage/co-ordinate the order process

* Prepare & produce professional quotations

* Active follow-up of outstanding quotes

* Proactive control of Company generated leads, including follow-up and liaising with the sales force and external clients

* Receive & respond to all customer complaints

* Manage office phone calls in coordination with the other team members of the Customer Service

* Participate actively in customer payment chasing

**Who are we looking for :**

* A minimum of 5 years experience in a similar position, commercial acumen and negotiation skills, with a strong business hunter mindset are required.

* Post-secondary education

* Technical affinity and understanding of industrial markets

* Languages: English - essential fluent oral & written, other languages are benefit

* Strong interpersonal skills, works and communicates well with internal colleagues and external customers

* Team spirit

* The ability to multi-task and to meet deadlines in a fast-paced environment is also required.



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