Customer Service Representative

3 weeks ago


Houston, United States MASHPOINT LLC Full time
Job DescriptionJob Description

Job Title: Customer Service Representative

Duration: 10+ Months (Possible Extension)

Location: Houston, TX 77041

Job Description:

Opens and accurately maintains customer accounts by recording and updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up, when necessary to ensure resolution.
Process accurate order entry
Maintain customer service ACD targets.
Establishes and maintains customer relationships with key assigned accounts.
Ensures accuracy of order entry
Follows up with order patterns, inventory, demand and product schedules focusing on attention to detail.
Demonstrates an elevated level of account ownership.
Partners with sales representatives to ensure the service and customer requirements are understood and implemented in line with customers' expectations.
Monitors day to day open/back-order reports of each account within a portfolio
Works to understand product schedule for Liquid and Powder Coatings manufacturing sites.
Working understanding of color matching
Routes calls to appropriate department if not able to answer customer's inquiry.
Utilizes SalesForce.com to capture complaint entries, price requests, call reports and conducts informational searches.
Participates in department training and process improvements, to enhance customer service levels.
Performs all special tasks as assigned by the CRM and Customer Service Manager

Quals--
High school diploma and at least two years of telephone customer service-related experience and/or training; bachelor's degree preferred
Business to business customer service experience in a call center environment preferred.
Excellent communication skills (verbally and written)
Highly organized with exceptional follow-up skills
Strong attention to detail while having a sense of urgency for completing assignments.
Excellent client relationship and rapport-building skills
Must have demonstrated experience working as a team player in a collaborative environment.
Experience using Microsoft Word, Excel, Windows; SAP experience preferred.



  • Houston, United States Providence Health & Service Full time

    Description Providence St. Joseph Health is calling a Customer Service Representatives to work remotely within our footprint states: WA, OR, MT, NM and/or TX. This position has multiple openings for both full time and part time positions. The Customer Service Representative contributes to the achievement of service delivery, performance standards, and...


  • Houston, Texas, United States AAA Plus Transportation Service Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Smoothie King. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our guests, and contributing to the overall success of our store.Key...


  • Houston, United States Houston GS Services Full time

    Job DescriptionJob DescriptionOur Customer Service Representatives help the local market by offering services and enrollments from our energy based clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting...


  • Houston, United States Houston GS Services Full time $40,000 - $50,000

    Job DescriptionJob DescriptionOur Customer Service Representatives help the local market by offering services and enrollments from our energy based clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting...


  • Houston, United States Clayton Services Full time

    Clayton Services is searching for Customer Service Representatives to join thriving companies in the Greater Houston area. The Customer Service Representative will interact with the company's customers by addressing inquiries and resolving complaints. Customer Service Duties and Responsibilities: Interacts with customers via telephone, email, online chat,...


  • Houston, United States TransCore Full time

    Under the direction of the Customer Service Supervisor/ Lead, the Customer Service Representative will be responsible for quality service and providing accurate information to customers. The CSR is responsible to accurately open accounts, explain pol Customer Service Representative, Customer Service, Representative, Retail, CSR


  • Houston, United States Bray International, Inc. Full time

    Customer Service (Inside Sales) Representative at Bray Controls Position Overview: Are you a driven customer service or inside sales professional looking for an exciting growth opportunity? Bray Controls offers a dynamic environment where you can thr Customer Service Representative, Customer Service, Representative, Controls, Inside Sales, Manufacturing,...


  • Houston, United States Ultimate Staffing Full time

    Ultimate Staffing is looking to hire 2-3 customer service representatives on the Northwest side of Houston! Please apply ASAP as this is an IMMEDIATE need and interviews are currently underway! Duties:Document and maintain database with client accou Customer Service Representative, Customer Service, Representative, Staffing, Retail


  • Houston, United States Texas Pride Disposal Full time

    Customer Service Representative Job Description The Customer Service Representative's main duties are answering incoming calls regarding service issues, setting up accounts, taking payments and educating customers about our products and services. The ideal candidate will possess a high level of customer service skills along with excellent written and verbal...


  • Houston, United States The Home Depot Full time

    We're looking for top-tier Customer Service advocates to join our team here at Global Custom Commerce, a Home Depot Company. We expect high performance and amazing customer service experiences for our customers, and we pay highly for it. To join our Customer Service, Customer Service Representative, Customer Experience, Leadership, Representative, Window


  • Houston, United States C&S Wholesale Grocers Inc Full time

    This Customer Service Rep I will serve as the principal link between C&S and its customers. This position is responsible for responding to customer inquiries via telephone, email and Customer CRM Platform sites regarding multiple customer requests i. Customer Service Representative, Customer Service, Representative, Retail, Grocery, Skills


  • Houston, United States Tad PGS Full time

    Act as customer service interface to internal employees and external customers and perform all service related activities (Sales Orders, RM - As, warranty , center set-up, contracts, and consignment procedures). Provide responsive and reliable custom Customer Service Representative, Customer Service, Representative, Technical Support, Retail, Staffing


  • Houston, United States iHire Full time

    We are hiring a remote customer service representative to manage customer queries and complaints. You will be responsible for responding to customer inquiries, processing orders, modifications, and escalating complaints across various communication channels. To excel in this role, it's important to remain calm when customers are frustrated and have...


  • Houston, United States Texas Pride Disposal Solutions LLC Full time

    Customer Service Representative Job Description The Customer Service Representative's main duties are answering incoming calls regarding service issues, setting up accounts, taking payments and educating customers about our products and services. The ideal candidate will possess a high level of customer service skills along with excellent written and verbal...


  • Houston, United States Texas Pride Disposal Solutions LLC Full time

    Job DescriptionJob DescriptionCustomer Service Representative Job DescriptionThe Customer Service Representative's main duties are answering incoming calls regarding service issues, setting up accounts, taking payments and educating customers about our products and services. The ideal candidate will possess a high level of customer service skills along...


  • Houston, United States Circle K Stores Inc. Full time

    Customer Service Representative Apply at Store 2741923, Houston TX Posted 4 Days Ago | Job Requisition ID: R448540 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow...


  • Houston, United States Old Dominion Freight Full time

    Customer Service Representative page is loaded **Customer Service Representative** **Customer Service Representative** locationsHouston, TX time typeFull time posted onPosted Today job requisition idR-2022-9667 Old Dominion Freight Line is currently recruiting for a Customer Service Representative to join our OD Family Culture. This role will successfully...


  • Houston, United States Connect Staffing Full time

    Job DescriptionJob DescriptionMUST HAVE AT LEAST ONE YEAR OF CUSTOMER SERVICE EXPERIENCEConnect Staffing is looking for a dedicated Customer Service Representative for a supplier company in Northwest Houston!Schedule: Monday - Friday 8:00am - 5:00pmCustomer Service Representative Requirements:Must have at least one year of customer service experience.Must be...


  • Houston, United States Diamond AdvanEdge Full time

    We are committed to employee satisfaction and driving the success of our business. We focus on talent, passion, and culture. We are the leading industry in sales, marketing, and customer satisfaction. We have put together a remarkable training program to develop our Customer Service representatives to train on development and management and transition into a...


  • Houston, Texas, United States Domino's Pizza LLC Full time

    About the JobWe are seeking a qualified Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be the face of our company, interacting with customers to provide exceptional service and support.Key ResponsibilitiesProvide excellent customer service through phone, email, and in-person...