Customer Service Representative

3 months ago

Houston, United States CNG Holdings, Inc Full time
Job Description:

General Function / Summary:

As a financial services leader, we strive to make a difference in our customers' lives & the communities we serve. Our Assistant Store Managers are a front-line brand ambassador representing Check N Go or Allied Cash Advance, both part of the CNG Holdings, Inc., family of companies. Our Assistant Store Managers embody the company's identity in behavior, values, and ethics in support of our mission.The Assistant Store Manager is responsible for ensuring outstanding customer service and regulatory excellence.

Essential Duties:

  • Serve and educate customers on the product portfolio by presenting all options for products and/ or services to customers that meet their needs.
  • Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unable to resolve the issue directly with the customer.
  • Answer telephone inquiries in response to general questions, customer applications, requests, or other issues.
  • Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations.
  • Respond professionally and accurately to customers, explaining possible solutions and ensure the customer feels supported and valued.
  • Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints.
  • Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer, and other cash handling requirements; may be responsible for bank deposits or bank pick-ups.
  • Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies.
  • Perform customer verifications to validate information presented.
  • Process all transactions accurately and per company policy, including but not limited to loans, check cashing, and Net Spend.
  • Comply with federal and state regulations and Company policies and procedures.
  • Complete compliance trainings and quarterly I Agree timely.
  • Other duties as assigned.
Minimum Education and Experience Required:
  • High school diploma, GED, or equivalent experience
  • 1+ year(s) of experience with sales, customer service, and/or cash handling preferred
  • Strong customer service, active listening, and verbal and written communication skills
  • Proficient in Microsoft Office programs
  • Ability to multitask, prioritize, and work in an autonomous environment
  • Must have own personal reliable transportation in compliance with published policy and procedure, this may not include public transportation, transportation from family or friends, must maintain a valid Driver's License and valid Automobile Insurance while employed by the company
  • Ability and willingness to consistently live and embrace our core values of accountable, inclusive, transparent, and focused


Physical Demands:
  • Call center/retail/office environment
  • Extensive cash handling
  • Extended phone usage
  • Long periods of standing
  • Extended viewing of computer screens and typing
  • Must be able to lift up to 50lbs, with or without reasonable accommodations
Travel / Attendance:
  • Must be able to travel to all stores within the assigned district with personal vehicle
  • May be asked to travel to neighboring districts
  • May require overnight travel
  • Must work assigned shifts as scheduled


Why Choose CNG Holdings, Inc. and Check 'N Go/Allied Cash Advance:

CNG Holdings Inc. (CNG) is headquartered in Cincinnati, Ohio, and is a respected leader in the financial services industry. Through professional partnerships, CNG provides a wide range of convenient and accessible financial products and services designed to improve customers' financial situations, thereby filling a need and delivering value to our customers.

Our mission is to help and to educate our customers, while building and nurturing long-term relationships. We strive to make a difference in our customers' lives and the communities we serve.

Our vision is to deliver innovative financial solutions that better fulfill our customers' unique financial needs so that they can build a better future for themselves and their families.

CNG Holdings, Inc., associates and its brands are expected to create, deliver, and embrace our core values. These values ultimately define how we treat each other and our customers. We are inclusive, transparent, accountable and focused

Commitment to Diversity:

We are committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

This posting is intended to describe the general nature of the work anticipated to be performed and is not a comprehensive list of all responsibilities, duties and skills required for the position.

  • Customer Service Representative

    3 weeks ago

    Houston, United States Providence Health & Service Full time

    Description Providence St. Joseph Health is calling a Customer Service Representatives to work remotely within our footprint states: WA, OR, MT, NM and/or TX. This position has multiple openings for both full time and part time positions. The Customer Service Representative contributes to the achievement of service delivery, performance standards, and...

  • Customer Service Representative

    3 days ago

    Houston, Texas, United States AAA Plus Transportation Service Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Smoothie King. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our guests, and contributing to the overall success of our store.Key...

  • Customer Service Representative

    1 month ago

    Houston, United States Houston GS Services Full time

    Job DescriptionJob DescriptionOur Customer Service Representatives help the local market by offering services and enrollments from our energy based clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting...

  • Customer Service Representative

    1 week ago

    Houston, United States Houston GS Services Full time $40,000 - $50,000

    Job DescriptionJob DescriptionOur Customer Service Representatives help the local market by offering services and enrollments from our energy based clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting...

  • Customer Service Representative

    3 months ago

    Houston, United States Clayton Services Full time

    Clayton Services is searching for Customer Service Representatives to join thriving companies in the Greater Houston area. The Customer Service Representative will interact with the company's customers by addressing inquiries and resolving complaints. Customer Service Duties and Responsibilities: Interacts with customers via telephone, email, online chat,...

  • Customer Service Representative

    3 weeks ago

    Houston, United States TransCore Full time

    Under the direction of the Customer Service Supervisor/ Lead, the Customer Service Representative will be responsible for quality service and providing accurate information to customers. The CSR is responsible to accurately open accounts, explain pol Customer Service Representative, Customer Service, Representative, Retail, CSR

  • Customer Service Representative

    1 week ago

    Houston, United States Bray International, Inc. Full time

    Customer Service (Inside Sales) Representative at Bray Controls Position Overview: Are you a driven customer service or inside sales professional looking for an exciting growth opportunity? Bray Controls offers a dynamic environment where you can thr Customer Service Representative, Customer Service, Representative, Controls, Inside Sales, Manufacturing,...

  • Customer Service Representative

    1 month ago

    Houston, United States Ultimate Staffing Full time

    Ultimate Staffing is looking to hire 2-3 customer service representatives on the Northwest side of Houston! Please apply ASAP as this is an IMMEDIATE need and interviews are currently underway! Duties:Document and maintain database with client accou Customer Service Representative, Customer Service, Representative, Staffing, Retail

  • Customer Service Representative

    3 weeks ago

    Houston, United States Texas Pride Disposal Full time

    Customer Service Representative Job Description The Customer Service Representative's main duties are answering incoming calls regarding service issues, setting up accounts, taking payments and educating customers about our products and services. The ideal candidate will possess a high level of customer service skills along with excellent written and verbal...

  • Customer Service Representative

    2 months ago

    Houston, United States The Home Depot Full time

    We're looking for top-tier Customer Service advocates to join our team here at Global Custom Commerce, a Home Depot Company. We expect high performance and amazing customer service experiences for our customers, and we pay highly for it. To join our Customer Service, Customer Service Representative, Customer Experience, Leadership, Representative, Window

  • Customer Service Representative

    3 months ago

    Houston, United States C&S Wholesale Grocers Inc Full time

    This Customer Service Rep I will serve as the principal link between C&S and its customers. This position is responsible for responding to customer inquiries via telephone, email and Customer CRM Platform sites regarding multiple customer requests i. Customer Service Representative, Customer Service, Representative, Retail, Grocery, Skills

  • Customer Service Representative

    7 days ago

    Houston, United States Tad PGS Full time

    Act as customer service interface to internal employees and external customers and perform all service related activities (Sales Orders, RM - As, warranty , center set-up, contracts, and consignment procedures). Provide responsive and reliable custom Customer Service Representative, Customer Service, Representative, Technical Support, Retail, Staffing

  • Customer Service Representative

    3 weeks ago

    Houston, United States iHire Full time

    We are hiring a remote customer service representative to manage customer queries and complaints. You will be responsible for responding to customer inquiries, processing orders, modifications, and escalating complaints across various communication channels. To excel in this role, it's important to remain calm when customers are frustrated and have...

  • Customer Service Representative

    3 months ago

    Houston, United States Texas Pride Disposal Solutions LLC Full time

    Customer Service Representative Job Description The Customer Service Representative's main duties are answering incoming calls regarding service issues, setting up accounts, taking payments and educating customers about our products and services. The ideal candidate will possess a high level of customer service skills along with excellent written and verbal...

  • Customer Service Representative

    3 months ago

    Houston, United States Texas Pride Disposal Solutions LLC Full time

    Job DescriptionJob DescriptionCustomer Service Representative Job DescriptionThe Customer Service Representative's main duties are answering incoming calls regarding service issues, setting up accounts, taking payments and educating customers about our products and services. The ideal candidate will possess a high level of customer service skills along...

  • Customer Service Representative

    3 weeks ago

    Houston, United States Circle K Stores Inc. Full time

    Customer Service Representative Apply at Store 2741923, Houston TX Posted 4 Days Ago | Job Requisition ID: R448540 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow...

  • Customer Service Representative

    3 months ago

    Houston, United States Old Dominion Freight Full time

    Customer Service Representative page is loaded **Customer Service Representative** **Customer Service Representative** locationsHouston, TX time typeFull time posted onPosted Today job requisition idR-2022-9667 Old Dominion Freight Line is currently recruiting for a Customer Service Representative to join our OD Family Culture. This role will successfully...

  • Customer Service Representative

    1 month ago

    Houston, United States Connect Staffing Full time

    Job DescriptionJob DescriptionMUST HAVE AT LEAST ONE YEAR OF CUSTOMER SERVICE EXPERIENCEConnect Staffing is looking for a dedicated Customer Service Representative for a supplier company in Northwest Houston!Schedule: Monday - Friday 8:00am - 5:00pmCustomer Service Representative Requirements:Must have at least one year of customer service experience.Must be...

  • Customer Service Representative

    3 weeks ago

    Houston, United States Diamond AdvanEdge Full time

    We are committed to employee satisfaction and driving the success of our business. We focus on talent, passion, and culture. We are the leading industry in sales, marketing, and customer satisfaction. We have put together a remarkable training program to develop our Customer Service representatives to train on development and management and transition into a...

  • Customer Service Representative

    3 days ago

    Houston, Texas, United States Domino's Pizza LLC Full time

    About the JobWe are seeking a qualified Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be the face of our company, interacting with customers to provide exceptional service and support.Key ResponsibilitiesProvide excellent customer service through phone, email, and in-person...