Call Center Customer Service Representative

2 months ago

Orlando, United States Goosehead Insurance Agency Full time

About Goosehead:

Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world class service. This is all powered by our focus on hiring and retaining extraordinary people. Our clients trust us with their most valuable possessions so, we’re more than just a bit selective when it comes to hiring new team members.


Job Summary:

We are looking for a dedicated and customer-focused individual to join our team as a Licensed Insurance Service Agent. As a Service Agent, you will be crucial in delivering exceptional client experiences by providing comprehensive insurance services and support. This position requires a passion for client interaction, strong problem-solving skills, and the ability to thrive in a fast-paced environment. With a focus on performance-based metrics and professional growth, we offer extensive 3-month training, advancement opportunities as we promote within, and competitive compensation, including a salary, monthly bonus opportunities, and annual raise opportunities.


Principle Duties and Responsibilities:

You will provide un-scripted, white glove service over the phone with our clients while conducting policy servicing tasks for various complex account portfolios. Conflict resolution, expert de-escalation, and proficient technology skills are necessary to provide the required level of care that our clients deserve. You will be expected to learn how to navigate numerous carrier websites, Salesforce CRM, SMS, and other omnichannel functions.


With your team, you will focus on metrics such as Net Promoter Score (a survey-based metric derived from our client’s willingness to refer our products & services), productivity, client retention, schedule adherence, and same-day resolutions. Success on your team will require you to be professional, punctual, driven, dependable, self-motivated, and a team player. Meritocracy and innovation are abundant in our workforce as our drive for excellence is met with constant change for the better.


Qualities of a Service Agent:

· Passion for Customer Service

· Driven to Success

· Perseverance

· Excellent Problem Solver

· Professional Communication

· Positive and Enthusiastic

· Takes Ownership of Results

· Competitive Nature


Experience and Education:

· No Insurance Experience Required

· 1 year minimum of Customer Service Experience

· Legally authorized to work the United States

· Passing state licensing exam (General Lines) prior to start


Benefits:

· 401k

· Employee Stock Purchase Program

· Paid Time Off

· Full Insurance Benefit Opportunities

· Rapidly Growing Organization that Promotes from Within


Working Conditions/ Physical Demands:

  • Frequent keyboarding is required, using hands to finger, handle, or feel. Specific vision abilities this job requires include close vision and the ability to adjust focus. Daily tasks require using a headset to talk on the phone. You may spend up to 8 hours daily sitting and occasionally moving throughout the facility. Regular use of communicating via Microsoft Teams, email, and telephone. This is an in-office position. Weekend work will be required on occasion.


Equal Employment Opportunity

  • Goosehead is an equal opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.

  • Customer Service Representative-Call Center

    1 month ago

    Orlando, United States Watsco Full time

    Job DescriptionCarrier Enterprise currently has an exciting Call Center Customer Service Representative opportunity at our Florida location Carrier Enterprise (CE) is a national distributor of residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplies through licensed HVAC/R dealers and contractors. CE...

  • Part-Time Bilingual Spanish Customer Service Representative

    3 weeks ago

    Orlando, United States Frontline Call Center Full time

    Job DescriptionJob DescriptionSalary: $13.00 - $14Frontline Call Center is now seeking qualified applicants to work from home!Permanent Part-Time Bilingual-SPANISH Remote CSR We have Openings for our Dedicated Support Bilingual Team -Are you looking to work for a progressive customer service team that utilizes technology to interact and solve problems every...

  • Call Center Sales Representative

    5 months ago

    Orlando, United States British Swim School of S.W. Orlando Full time

    Job DescriptionJob DescriptionPosition Title: Call Center Sales and Service RepresentativeReport to: Sales ManagerStatus: Part-timeLocation: Orlando FLAs a Call Center Sales and Service Representative with British Swim School (Orlando) you are responsible for answering phones, meeting enrollment targets using ethical tactics, delivering exceptional customer...

  • Bilingual Call Center Representative

    3 weeks ago

    Orlando, United States Penske Automotive Full time

    Central Florida Toyota, a Penske Automotive Group dealership, is immediately hiring Bilingual Call Center Representatives who are bilingual in Spanish and English to join our Business Development Center. We're Offering A $2,500 Sign-On Bonus for Qualified Candidates! Our Bilingual Call Center Representative, also called Appointment Coordinator, earn...

  • Call Center Sales Representative

    1 month ago

    Orlando, United States British Swim School of S.W. Orlando Full time

    Position Title: Call Center Sales and Service Representative Report to: Sales Manager Status: Part-time Location: Orlando FL As a Call Center Sales and Service Representative with British Swim School (Orlando) you are responsible for answering phones, meeting enrollment targets using ethical tactics, delivering exceptional customer service, processing...

  • Call Center Sales Representative

    5 months ago

    Orlando, United States British Swim School of S.W. Orlando Full time

    Position Title: Call Center Sales and Service RepresentativeReport to: Sales ManagerStatus: Part-time Location: Orlando FL  As a Call Center Sales and Service Representative with British Swim School (Orlando) you are responsible for answering phones, meeting enrollment targets using ethical tactics, delivering exceptional customer service, processing...

  • Call Center Representative

    3 weeks ago

    Orlando, United States Harmar Mobility, LLC Full time

    Description Want a fulfilling job while working for a Great Place to Work certified company? Looking for opportunities to grow in your position and enhance your craft? Do you enjoy working with a team, where your opinions and ideas are strongly valued? Lift your life by joining Harmar Mobility, where our purpose is to lift lives within our team, among our...

  • customer service

    1 month ago

    orlando, United States Randstad US Full time

    customer service - call center. orlando , florida posted today job details summary $17.99 - $18 per hour temp to perm high school category office and administrative support occupations referenceAB_4583197 job details Do you enjoy helping others? Do you have a passion for the healthcare industry? Our client in Orlando is looking to add to their...

  • Call Center Representative II

    1 week ago

    Orlando, United States CROSSLINK Professional Tax Solutions Full time $16 - $21

    Job DescriptionJob DescriptionDescription:SUMMARY:The Call Center Representative provides CrossLink Tax Tech Solutions support and is the primary contact for customers to provide technical support and services in problem resolution.Requirements:PRIMARY RESPONSIBILITIES:• Provide support for CrossLink Tax Tech Solutions by receiving inbound customer...

  • Call Center Customer Service Assistant

    2 weeks ago

    Orlando, United States Consider Posh Pro Full time

    Job DescriptionJob DescriptionPosition: Call Center Customer Service AssistantLocation: Orlando, FLEmployment Type: Full-TimeReports To: Call Center Supervisor/ManagerJob Summary:We are seeking a dedicated and customer-focused Call Center Customer Service Assistant to join our dynamic team. In this role, you will be the first point of contact for our...

  • Call Center Customer Service Agent

    1 week ago

    Orlando, United States Connexa Worx Full time

    We areis seeking a friendly and customer-focused Call Center Customer Service Agent to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, providing exceptional customer service, and assisting clients with their inquiries and issues. This position is perfect for someone with strong communication skills who enjoys...

  • Customer Service Representative

    1 week ago

    Orlando, United States RemX Full time

    Onsite Call Center Agents PLANTATION, FL Customer Service Representative Role: The Customer Service Representative is responsible for providing exceptional customer service and resolutions to our members. This role will take inbound calls to assist people with scheduling regular meal deliveries Telecommunication based customer interaction to answer and...

  • Call Center Manager

    2 weeks ago

    Orlando, United States TalentLNX Full time

    Job DescriptionJob DescriptionTalentLNX, a leading human capital solutions firm, is seeking a dedicated and result-driven individual to join our team as a Call Center Manager. As a Call Center Manager, you will be responsible for overseeing and managing the daily operations of our call center, ensuring that our clients receive exceptional service and...

  • Customer Services Representative

    2 weeks ago

    Orlando, United States Select Source International Full time $18 - $20

    Job DescriptionJob DescriptionJob Title: - Customer Service RepresentativeLocation: - Orlando, FLDuration: - 12 - Months of Contract (With Possible Extension) Shift Timing: - 9:30 AM – 6 PM Job Description SummaryThe Customer Service Representative is responsible for providing efficient and effective service to customers and clients and maintaining...

  • Call Center Rep

    2 hours ago

    Orlando, United States Rare Collectibles TV LLC Full time

    Job DescriptionJob DescriptionDescription:Call Center RepresentativeOrlando, Florida DescriptionRare Collectibles TV, LLC (“RCTV”) is looking for Call Center Representatives. This is a remote position Florida Residents Only. This is a great Part-Time opportunity to work a 9 am to 5:30pm EST or 6 am to 2:30pm PST weekends only.As a Call Center...

  • Customer Service Representative

    2 days ago

    Orlando, United States Paramount Staffing LLC Full time

    Job DescriptionJob DescriptionWe are looking for High Energy Customer Service Representatives to join our team! This is a great opportunity to get your foot in the door to a call center environment - grow your career!This is an onsite role in Orlando, Florida and will pay up to $14 / hour. Schedules and Training8AM to 4:30 PM OR 3:30 PM to 11 PMThis is an...

  • Customer Service Representative

    3 days ago

    Orlando, Florida, United States Hobart Service Full time

    Job SummaryHobart Service is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesManage Customer Inquiries: Respond to incoming customer communications in a professional and...

  • Customer Service Representative

    3 days ago

    Orlando, Florida, United States Travel + Leisure Co. Full time

    Customer Service Representative OpportunityWe are a leading provider of vacation ownership and exchange services, seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will play a critical role in delivering exceptional customer experiences and resolving customer inquiries in a timely and professional...

  • Customer Service Representative

    4 weeks ago

    Orlando, United States Peoplelink Staffing Solutions Full time

    Job DescriptionJob DescriptionCustomer Service RepresentativePeoplelink Staffing Solutions is seeking Customer Service Representatives in Kissimmee, FL to join their team! This is a climate-controlled facility offering a wide range of perks! Customer Service Representative Job Summary: Pay: $15/hour1st shift: 8:00AM – 5:00 PM. Monday – FridayAssist all...

  • Call Center Manager

    3 weeks ago

    Orlando, United States Classet Full time

    Job DescriptionJob DescriptionAs we expand our operations, we are seeing a highly effective Call Center Manager to lead the team we call Customer Experience Representatives (CERs)!This team is the front line of communication with our customers, from the initial point of contact through the follow up. They sell, schedule, dispatch, and maintain relationships...