Cage Shift Supervisor

4 weeks ago

Philadelphia, United States Live! Casino and Hotel Philadelphia Full time

Overview:

Why We Need Your Talents

We are seeking a dynamlic and energetic leader joing our team. The Cage Shift Supervisor is accountable and responsible for the operation of the cage department on a shift basis. Supervises all cage, main bank, and chip bank personnel in the performance of their duties to ensure that all guests have an enjoyable gaming experience.

Responsibilities:

Where You'll Make an Impact

  • Maintains working knowledge of Cage operations internal functions, controls and software
  • Updates and takes the initiative to convey pertinent information to Team Members regarding policy or scheduling changes
  • Ensures efficiency and accurate performance standards are met by maintaining communication with all work areas to verify paperwork and inventory controls (i.e. various bank, cage checks and currency orders)
  • Consistently demonstrates outstanding guest service skills and assists team members with questions pertaining to recovering variances, handling guest disputes, counterfeit issues and internal control violations.
  • Consistently maintains professional rapport and confidentiality in communicating with other departments as required by procedures (i.e. IT, Security, Surveillance etc.)
  • Takes responsibility for making sure Team Members are trained and developed in Cage Operations and monitors business flow to develop efficient training, break and shift schedules.
  • Demonstrates an understanding of HR duties to accurately track and record LOAs, PTO time, early outs and special requests made by team members.


Qualifications:

Skills You'll Need to Succeed

  • Ability to analyze and interpret departmental needs and results.
  • Ability to read complex documents and understand state and local tax laws, banking codes, gaming laws and regulations.
  • Ability to solve complex problems.
  • Ability to distinguish between colors
  • Ability to perform assigned duties under frequent time pressures in an interruptive environment.
  • Broad variety of tasks and deadlines requires an irregular work schedule.

A Few Must Haves

  • One (1) to two (2) years of experience in casino cage operations or banking preferred.
  • High School diploma or GED equivalent required.
  • College degree or some level of secondary education preferred.
  • Must be able to comply with all state gaming regulations, which may include obtaining a license.

  • The Cage Supervisor must be flexible to work mostly days, weekends and holidays.

Perks We Offer You

  • Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
  • Generous retirement savings options are available.
  • Free uniforms
  • Free parking
  • Discounted meals
  • Service and Attendance bonuses
  • Tuition reimbursement
  • Discounts on hotels, theme parks, travel, and more

Physical Requirements

  • You will need to walk up and down stairs to the Casino floor.

Life at Live

  • 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
  • Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
  • You will work in an environment where smoking is allowed.

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