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Supervisor Cage

3 months ago

Philadelphia, United States Rivers Casino Full time
Summary:Manage casino cage employees performing financial transactions for customers consistent with internal controls, policies and procedures and guest service standards.

Engagement Expectations:

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

  • Smile, display energy and open body language
  • Proactively greet team members and guests, initiating interaction to provide service
  • Always use a positive parting remark to end the conversation
Essential Job Functions:
  • Manages cage cashiers, assisting with guest interactions and transactions as needed.
  • Responds to guest issues, concerns and complaints in a courteous manner.
  • Maintains confidentiality of all guest's records and transactions.
  • Writes and submits shift and other reports required to document shift activity such as customer complaints, worker and guest injuries and security incidents.
  • Ensures compliance with regulatory controls both internal and external including but not limited to state and federal laws and the Pennsylvania Gaming Control Board regulations.
  • Hires, trains and manages staff in accordance with organizational and approved departmental standards, policies and programs.
  • Performs all other duties as assigned.
Qualifications:
  • Must be 18 years of age or older.
  • High school diploma or equivalent.
  • Three or more years related money handling and supervisory experience.
  • Excellent customer service and interpersonal skills.
  • The ability to motivate staff through a teamwork approach.
  • Proven leadership skills that include delegating as needed.
  • Excellent communication skills, both written and oral.
  • Must be able to work flexible schedule, weekends and holidays.
  • Ability to obtain and maintain all necessary licensing.
Physical and Mental Demands:
  • Regularly required to see, talk, hear; walk and stand.
  • Frequently required to use hands to finger, handle, or feel; reach with hands and arms.
  • Occasionally required to sit; or stoop.
  • Must occasionally lift and/or move up to 25 pounds.
  • Able to interact with others while maintaining a positive and professional demeanor under frequently fast paced work conditions.