Hotel Front Desk Night Auditor

Description

Night auditors perform many of the front desk's accounting and reporting functions. They also have all of the duties and responsibilities of guest service agents for conducting the business of the hotel's front office, including customer service, record keeping, telephone operations, guest transportation, reservations taking and other related activities. Night auditors perform as the hotel's manager-on-duty in the absence of another supervisor.

Must Be Able To Work 11:00 PM to 7:00 AM

Responsibilities

•Complete additional bookkeeping, administrative, and accounting procedures as requested
•Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management
•Provide exceptional service to all hotel guests during their stay
•Audit and reconcile all financial records such as cash drawer activity, credit card transactions, room charges, final bill preparation, and occupancy percentages
•Execute front desk clerk duties as required, such as processing reservations and check-ins, delegating housekeeping, security, and service requests, responding to guest inquiries, and resolving guest complaints as needed

Qualifications

•Excellent customer service and communication skills are required
•Must be computer proficient; experience with accounting or reservation software is a bonus
•Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required
•Requires a flexible schedule that allows for overnight shift hours
•High school diploma or equivalent required; some college preferred

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