NOC Analyst
2 weeks ago
Note: No C2C
General Job Description:
Job Roles
- Administers and monitors the operation of the FHCSD wide-area, local area and wireless networks including the associated hardware, software, and SaaS solutions.
- Acts as an escalation point for NOC Technicians and IT Technical Support staff for any system or network related incidents.
- Assists in installing, monitoring and administering extensions of the network to accommodate new sites, systems, and equipment.
- Monitors and evaluates the usage of the Internet and Intranet web sites for performance, capacity planning and security policy compliance.
- Performs other duties as assigned.
- Assists troubleshooting physical DELL & HPE servers, SAN/NAS storage appliances, VMware, LAN/WAN/WLAN equipment, Azure SaaS/PaaS, integrations and software problems.
- Understands and interprets error conditions and messages and assists in performing required corrective actions.
Education/Certifications/Licenses/Registrations
- Ability and means to travel as needed in a timely manner within San Diego County, to locations that may have limited access to public transportation; proof of liability and property damage insurance on vehicle used is required. DRIVER REQUIREMENTS: Licensed for a minimum of 3 years; No more than 2 violations and/or accidents within 3 years; No vehicle related suspensions/reinstatements; No DUI, reckless or felony Driving with 7 years.
- At least 3 years of experience in Information Systems and in the installation, configuration, administration, and management of data network hardware and software.
- Associate’s Degree in Computer Science, Information Systems, or related field, or equivalent experience.
- CompTIA Network+, CompTIA Security+ and Cisco CCNA preferred.
- Or equivalent combination of education and experience that provides the skills, knowledge and ability to perform the essential job duties, and which meets any required state or federal certification requirements.
Experience/Specialized skills (including Language)
- Advanced level knowledge and training in network management, TCP/IP troubleshooting, wide array of hardware and software technologies.
- Must be detail-oriented and committed to provide work of consistently high quality.
- Must be self-sufficient, innovative, and able to work under minimal direct supervision.
- Some training and experience in server and network hardware and software, including MS Solutions and VMware and Azure virtualization.
- Advanced level troubleshooting and diagnostic skills.
- Working knowledge of and demonstrated competency in applying current concepts of network design; LANs, WAN’s, WLAN’S, segmentation, gateways, routers, network switches, hubs, TCP/IP and Ethernet protocols, etc.
- Working knowledge of and demonstrated competency in applying current concepts of system design; OS, CIS hardening, GPO, virtualization, Just in Time Access, Just Enough Access, API/information integrations, identity Provider/SSO, high-availability, backup/restore best practices, etc.
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