Client Service Representative

2 weeks ago


New York, United States The New York Times Full time
The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It's why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It's why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it's why our business strategy centers on making journalism so good that it's worth paying for.

Job Description

About the Role

The New York Times is looking for an experienced Client Service Representative (CSR) to oversee relationships with some Real Estate and Consumer Packaged Goods (CPG) clients and accounts. As a salesperson with a detailed knowledge of The New York Times products and policies, you will be a team player and contribute to the goals and success of The NYT's Advertising Department, and our mission. You will report to the Head of Industry, General Market.

Responsibilities:
  • Sell advertising by using consultative sales methods on assigned categories and accounts
  • Provide customer service and build good account relationships
  • Be knowledgeable of The New York Times editions, products and sales strategies
  • Conceptualize, prepare, and deliver sales proposals
  • Use Salesforce to ensure accurate forecast and sales pipeline
  • Participate in all trainings and gain knowledge from all available resources, including research and trades, and your team colleagues
  • Demonstrate support and understanding of our value of journalistic independence and a strong commitment to our mission to seek the truth and help people understand the world.
Basic Qualifications:
  • 1+ years of experience in sales or marketing
  • 1+ years of client facing sales experience
  • 2+ years of experience with Microsoft Office and Google applications
Preferred Qualifications:
  • BS/BA degree
  • Experience with SalesForce


This position is represented by the NewsGuild of NY.

The annual base pay range for this role is between $66,300.00 and $66,300.00.

The New York Times is committed to a diverse and inclusive workforce, one that reflects the varied global community we serve. Our journalism and the products we build in the service of that journalism greatly benefit from a range of perspectives, which can only come from diversity of all types, across our ranks, at all levels of the organization. Achieving true diversity and inclusion is the right thing to do. It is also the smart thing for our business. So we strongly encourage women, veterans, people with disabilities, people of color and gender nonconforming candidates to apply.

The New York Times Company is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. The New York Times Company will provide reasonable accommodations as required by applicable federal, state, and/or local laws. Individuals seeking an accommodation for the application or interview process should email reasonable.accommodations@nytimes.com. Emails sent for unrelated issues, such as following up on an application, will not receive a response.

The Company will further consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable "Fair Chance" laws.

The New York Times Company follows the pay transparency and non-discrimination provisions outlined by the United States Office of Federal Contract Compliance Programs. Click here for details.

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