Mgr-Human Resources CEC

JOB SUMMARY The Manager Human Resources is responsible for delivering HR policies, procedures and programs in talent acquisition, employee engagement, performance management and employee relations for associates in Singapore, Jakarta, Kuala Lumpur and Bangkok. Additionally, he/she focuses on delivering HR services that meet or exceed the needs of employees and enable business success; as well as ensures compliance with all applicable laws, regulations and operating procedures.

CANDIDATE PROFILE Education and Experience

• Degree/Diploma or GED; 8 years experience in human resources, management operations, or related professional area. At least 3 years in a management capacity.

• Strong understanding of employment legislation in Singapore. Knowledge in employment legislation in Malaysia, Indonesia and Thailand is an added advantage.

• Strong team work and influencing skills with the ability to drive results.

• Highly organized with strong time management skills.

CORE WORK ACTIVITIES

Managing Recruitment and Hiring Process • Assists in the interviewing and hiring of employees with the appropriate skills, as needed.

• Establishes and maintains contact with external recruitment sources.

• Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures.

• Networks with local organizations (Hotel Association and peers) to source candidates for current or future openings.

• Oversees/monitors candidate identification and selection process.

• Partners with vendor partners to ensure effective advertisement efforts are being utilized for open positions in appropriate venues to attract a diverse candidate pool.

• Performs quality control on candidate identification/selection.

Managing Employee Development • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

• Ensures employees are cross-trained to support successful daily operations.

• Ensures coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture.

• Ensures attendance by all new hires and participation of the leadership team in training programs.

• Collaborates with management team to ensure departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job.

Maintaining Employee Relations • Assists in maintaining effective employee communication channels (develops daily communications and assists with regularly scheduled meetings).

• Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action.

• Utilizes an “open door” policy to acknowledge employee problems or concerns in a timely manner.

• Ensures employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources/Area Director of Human Resources.

• Communicates performance expectations in accordance with job descriptions for each position.

Maintaining Engagement • Conduct regular engagement sessions with new hires.

• Administer annual engagement survey and develop action plans to improve satisfaction index.

• Plan and execute year-round wellness/volunteerism events to prioritize physical, mental and financial wellness of the associates.

• Champion a positive work environment by promoting a culture of respect, inclusion, diversity and encourage volunteerism and caring for the communities.

Managing Legal and Compliance Practices • Ensures employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time.

• Ensures compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act.

• Ensures medical records are maintained in a separate, secure and confidential medical file.

• Communicates property rules and regulations via the employee handbook.

• Ensures all safety and security policies (property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc.

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