Current jobs related to Front Desk Agent- Rock Creek Tennis Center - Washington - Guest Services

  • Front Desk Agent

    15 hours ago

    Washington, United States Sage Hospitality Full time

    Job Title: Front Desk AgentSage Hospitality Group is seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Westin Washington City Center. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience.Responsibilities:Respond to guest inquiries...

  • Front Desk Agent

    5 months ago

    Washington, United States Crestline Hotels & Resorts Full time

    The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures. Front Desk, Agent

  • Front Desk Agent

    1 day ago

    Washington, United States Montage International Full time

    The Front Office Agent is responsible for hosting our guests during their stay; warm welcome upon arrival, creating unique memories specific to guest personas, creating and maintaining professional relationships with guests to enhance their overall e Front Desk, Agent, Office Agent

  • Front Desk Agent

    3 months ago

    Washington, United States Viceroy Hotel Group Full time

    Cultivate your career with Viceroy Hotel Group and be a part of an incredible hotel in Washington, DC! Hotel Zena is a bold new cultural hub celebrating female empowerment through provocative art, design, and exciting and relevant programming. Centrally located to the downtown business district, Dupont and Thomas circles, and the Convention Center - Hotel...

  • Front Desk Agent

    1 month ago

    Washington, United States Donohoe Companies Full time

    Holiday Inn Capitol is a 536 rooms hotel adjacent to the US Capitol Building, Smithsonian. We are looking for people who are passionate about serving others to join our front desk team. The front desk team is the center of the hotel where most interactions with guests take place. Your role is critical to our guests' overall experience. At Holiday Inn...

  • Front Desk Agent

    1 week ago

    Fort Washington, Pennsylvania, United States IHG Full time

    {"title": "Front Desk Agent", "description": "About the RoleWe are seeking a motivated and experienced Front Desk Agent to join our team at Holiday Inn Express & Suites Fort Washington, Pennsylvania. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a...

  • Front Desk Agent

    3 months ago

    Washington, United States Omni Hotels Full time

    Location: Shoreham Hotel Nestled in the Woodley Park neighborhood of Washington, DC, the Omni Shoreham Hotel is a true urban oasis within the Capitol City. Associates pride themselves as being a part of a historic landmark serving as host to numerous presidents, dignitaries, political events and inaugural balls. Associates can enjoy and be rewarded by...

  • Front Desk Agent

    2 months ago

    Washington, United States AC Hotel Washington DC Capitol HillNavy Yard Full time

    DescriptionFront Desk AgentWe are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you...

  • Front Desk Agent

    2 months ago

    Washington, United States Concord Hospitality Full time

    Description Front Desk Agent We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you...

  • Front Desk Agent

    5 days ago

    Washington, Washington, D.C., United States IHG Full time

    About the RoleWe are seeking a skilled and friendly Front Desk Agent to join our team at IHG Hotels & Resorts. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and anticipating the needs of our guests.Key ResponsibilitiesDeliver warm and welcoming...

  • Front Desk Agent

    3 months ago

    Washington, United States LORE Group Full time

    Riggs Washington DC sits on the iconic downtown corner of Penn Quarter's 9th and F Street in a historic building once home to Riggs National Bank. Each of the Hotel's 181 guest rooms offers a playful nod to the building's legacy. Riggs is home to the all-occasion European brasserie-inspired restaurant Caf Riggs, as well as Silver Lyan - a subterranean bar...

  • Front Desk Agent

    4 months ago

    Washington, United States The Inn at Little Washington Full time

    Job DescriptionJob DescriptionJob descriptionLocated in the picturesque town of Washington, Virginia.30 minutes from Culpeper, Front Royal, and Warrenton, Virginia40 minutes from Gainesville and Stephen City, VirginiaJust a bit over an hour from Reston, Loudoun County, Virginia and Washington, DC.Since 1978 The Inn at Little Washington, located in the...

  • Front Desk Associate

    2 weeks ago

    Washington, United States Marriott Full time

    {"h1": "Front Desk Agent Job Description", "p": "At Marriott, we are committed to delivering exceptional guest experiences. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming atmosphere. Your role will be to ensure that every guest feels valued and cared for, from check-in to check-out.", "ul":...

  • Experienced Front Desk Agent

    1 month ago

    Washington, United States Donohoe Companies Full time

    Join Our Team at Hyatt Place National Mall! Are you an Experienced Front Desk Agent looking for an exciting opportunity? We are seeking a friendly and professional individual to join our team and help create memorable experiences for our guests. Our Front desk agents assist with all aspects of guest services and present a positive impression of the...

  • Front Desk Agent

    7 days ago

    Washington, United States Courtyard Washington, DCU.S. Capitol Full time

    Seeking enthusiastic and outgoing hospitality professionals to join our growing TEAM!  As Front Desk Agent you will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests. Your infectious enthusiasm, genuine smile, attentive service, and passion for hospitality will shine and set the tone for an unforgettable guest...

  • Front Desk Representative

    2 days ago

    Washington, Washington, D.C., United States Remington Full time

    Job Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Remington. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth and enjoyable stay.Key Responsibilities:Check guests in and out of the...

  • Front Desk Representative

    24 hours ago

    Washington, Washington, D.C., United States Remington Hotels Full time

    Job Summary We are seeking a highly motivated and detail-oriented Front Desk Agent to join our team at Courtyard Washington, DC Dupont Circle. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay. Key Responsibilities Provide warm and welcoming greetings to guests,...

  • Front Desk Agent

    1 week ago

    Washington, United States Capital Hilton Full time

    DescriptionThe Capital Hilton is looking for a talented Full-Time  Front Desk Agent/ Night Auditor to join their Front Desk team! Located just blocks from the capital's best attractions, this property has 550 rooms, 30,000 square feet of banquet space, and 4 food and beverage outlets. In this role, you will serve has a guest-facing Front Desk Agent and a...

  • Front Desk Representative

    5 days ago

    Washington, Washington, D.C., United States Remington Full time

    Job Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Remington. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth and enjoyable stay.Key Responsibilities:Check guests in and out of the...

  • Front Desk Representative

    5 days ago

    Washington, Washington, D.C., United States Viceroy Hotel Group Full time

    Front Desk Agent OpportunityViceroy Hotel Group is seeking a skilled Front Desk Agent to join our team at our new hotel in Washington, DC.About the Role:We are looking for a highly motivated and customer-focused individual to provide exceptional service to our guests. As a Front Desk Agent, you will be the face of our brand and will be responsible for...

Front Desk Agent- Rock Creek Tennis Center

4 months ago

Washington, United States Guest Services Full time
GREAT PEOPLE | GREAT BENEFITS | JOIN OUR ALL-STAR TEAM

Front Desk Agent, $17.00/hour

Guest Services is now hiring Front Desk Agents for Rock Creek Tennis Center in Washington, D.C.

We are looking for a friendly, outgoing individual with good computer skills. Knowledge of tennis is a plus but not a necessity and have experience working in a customer service setting.

Must be available for mornings/afternoons and weekend shifts.

Job Type: Full-time, $17.00/hour

Duties include but are not limited to: - Assist members with all of their tennis needs including booking of tennis services and support with retail and food purchases as needed. Maintain a clean environment in pro shop and surrounding the tennis areas.

JOB SUMMARY

The Front Desk Agent must have the ability to perform all desk attendant functions including checking guests and vendors in and out, reservations, and switchboard. Must have strong customer services skills.

ESSENTIAL FUNCTIONS
  • Provide administrative, reception and program support to management and staff.
  • Manage phone activity including providing general knowledge to callers.
  • Manage walk-in traffic.Sign in customers as needed.Smile and greet customers in a welcoming manner.
  • Register and assign rooms to guests.
  • Provide quotes for room rates and up-sell the guest when possible.
  • Assist in coordinating the Front Desk and the Housekeeping Department.
  • Verify that the correct charges and credits are posted to the corresponding guest folio.Collect payment for charges on the guest folio.
  • Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
  • Responds to guest inquiries.
  • Resolves guest complaints within scope of authority, otherwise refer the matter to the management.
  • Maintain awareness of safety issues, and report them immediately to your manager.
SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
  • High School Diploma preferred.Minimum of at least 16 years of age.
  • Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously.
  • Computer proficiency.
  • Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.
  • Ability to arrange and coordinate schedules for reservations.
  • Excellent interpersonal, administrative, telephone and other communications skills.
PHYSICAL AND MENTAL REQUIREMENTS
  • Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
  • Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
  • Ability to stand for the entire work day and to climb steps regularly.
  • Ability to sit at a desk and monitor phones for extended amounts of time.
  • Ability to withstand temperatures in indoor and outdoor environments.
  • Reading and writing work-related documents in English.
  • Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
  • Constantly communicates and receives verbal communication with other employees in a fast-paced environment.
  • Physical presence at the job site is essential to perform job duties.
EQUIPMENT USED
  • Typical office equipment (computers, phone system, fax, copiers, scanners, among others).
  • Reservations system.POS system.


Guest Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.