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Implementation Specialist III

2 months ago

Wayne, United States Lonza Full time

Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there's no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that's the kind of work we want to be part of.

Lonza is currently hiring for an Implementation Specialist III. The MODA Implementation Specialist is responsible for supporting the MODA Implementation director in all aspects of the service delivery team. This includes reporting metrics on a monthly/quarterly basis, consultant & partner management, project administration, sales support for service quotations and serving as an escalation path to support the broader implementation team. Additional activities may include product demonstrations, training, configuration, technical support and working with clients to understand related processes. Additionally, developing training material, project plans, and product documentation are within scope.

Position is fully remote, can be based anywhere in the US (East Coast preferred)

Key responsibilities:

  • Support customer software deployments in a GMP regulated environment by serving key functions such as project coordination, installation/technical support, documentation/validation support and subject matter expertise.
  • Manage administrative duties related to onboarding, supporting and closing out projects including presales scoping and sales-to-service transition activities.
  • Support internal projects, attend meetings, create/modify content for training and deployment.
  • Perform non-billable administrative duties required by job role/function including time tracking, internal training, metrics reporting, etc....


Key requirements:
  • MSc or BSc in relevant area with 15 years' experience implementing software systems and performing tasks in a regulated or pharmaceutical production environments (or software engineering experience).
  • Excellent written and verbal communication skills.
  • Excellent client consulting skills.
  • Ability to work on multiple tasks/project simultaneously.
  • Ability to work independently.
  • Ability to perform technical demonstrations and support sales activities as needed
  • The candidate should have a core background in either MES Systems, Automation, or IT Systems, with complementary skills in the other.
  • (Complementary) Core Computer IT Skills and Advanced knowledge of one or more of the following:
  • SQL Server
  • Oracle
  • Windows Server
  • Crystal Reports
  • Windows 10/11 (power user or admin)
  • Networking
  • Software/Testing Lifecycle
  • Microsoft Team Foundation Server
  • Javascript or Typescript
MES IT Systems Skillsets:
  • Team member or lead on at least >3 MES/EBR system implementations
  • Experienced in connecting to shop-floor equipment via OPC to read/write data to PLCs, SCADA, data historian.
  • MES/EBR project management, validation and business analyst roles performed at a high level across multiple projects/organizations
  • Batch record analysis and translation to electronic system workflows
  • Front line support for post go live activities/hypercare
  • Documentation drafting, routing, review for system guides and training material
  • SDLC process management
  • Previous experience (end user, support, implementation, configuration) in one or more common MES or other manufacturing enabling software packages
  • Strong fundamental understanding or experience with MES-ERP integration
  • (Complementary) Core scientific knowledge or equivalent life sciences
  • industry experience in Cell Therapy manufacturing with capability to
  • learn more


Every day, Lonza's products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.

The full-time base annual salary for this remote position is expected to range between $135,500 and $157,500. Compensation for the role will depend on a number of factors, including the location of the successful candidate, qualifications, skills, competencies, experience, and job-related knowledge. Full-time employees receive a comprehensive benefits package including performance-related bonus (15%), medical and dental coverage, 401k plan, life insurance, short-term and long-term disability insurance, an employee assistance program, paid time off (PTO), and more.

Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.