Customer Service Representative

3 weeks ago


Mason, United States Collabera Full time

Customer Service Representative (Call Center Experience) Full-time Collabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $550 million in sales revenue and a global presence that represents approximately 12,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia) and the United Kingdom. We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers. Position: Customer Service Representative Duration: 6 Months of contract - Contract to Hire opportunity Pay rate: $13.62/ hour Location: Mason, OH 45040 Work hours: 10:00am-6:30pm, Monday - Friday (training and work schedule) Qualified candidates will be invited for a group interview on 8/29 and targeting a start date on 9/11. GENERAL FUNCTION: Provide exceptional customer service and support to EyeMed Members, Providers (DONL’s and panel participants) and Store Divisions (Lenscrafters; Pearle; etc.) MAJOR DUTIES AND RESPONSIBILITIES: Provide member service support, over the phone, in a timely, consistent and courteous manner to EyeMed members and providers Assist EyeMed members by answering benefit questions, eligibility, web registration, authorizations, provider location inquiries, and claims details Interface with providers to verify member eligibility and authorize services Review claims details, research payment issues, and investigate provider network details Use system tools as appropriate to escalate issues between the various functional areas within EyeMed Must meet Customer Care Center productivity and quality goals COMMUNICATIONS WITH OTHERS: INTERNAL: Call Center associates and other EyeMed functional areas EXTERNAL: Members/Providers SKILLS & QUALIFICATIONS: Excellent verbal and written communication skills Excellent telephone skills Excellent active listening and comprehension skills Ability to demonstrate empathy to the caller’s situation Ability to provide exceptional customer service Exhibit resourcefulness in resolving problem situations Manage time and multiple tasks effectively EXPERIENCE: Call Center experience preferred 1 – 2 years of experience in a professional business environment preferred Knowledge of vision benefits and/or insurance industry a plus EDUCATION: College or University degree (preferred) All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr



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