Medical Equipment Customer Service Representative

2 weeks ago

Denver, United States Rotech Healthcare Full time
About Rotech

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage Rotech.com

Overview and Responsibilities

Job Summary

We are seeking a dedicated Customer Service Representative to join our team. In this position, you are responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers, and referral sources as it relates to patient services and third party reimbursement. In the State of CO this position pays between $17/hr-$22/hr depending on related experience (Co Springs $20-$22 & Denver-Lakewood-Westminster $20-$22.50).

Mon - Fri, 8:30am - 5:30pm

Essential Job Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)

  • Assists with updating respiratory grid
  • Clears previous day's route and checks all paperwork for accuracy and completeness
  • Communicates with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner
  • Completes SOPs/CMNs and documents on tracking log
  • Complies with all applicable company policies and procedures to meet JCAHO and company standards
  • Coordinates all patient information, processes paperwork, including preparation of file for Billing Department, and completes batch reports for UPS deliveries
  • Maintains referral log
  • Monitors office supplies
  • Prepares deposit for location on a weekly basis
  • Prepares invoices for next day routes
  • Processes paperwork-confirms tickets, inputs new patient set-ups, and assembles charts
  • Provides service for all retail/walk-in equipment requests
  • Provides technical assistance to customers
  • Verifies Medicare, Medicaid, and private insurance coverage information
  • Works with outside agencies to resolve customer issues
  • May be required to cover on call, drive a company vehicle and make deliveries to patient's homes
  • Performs other duties as assigned

Qualifications

Employment is contingent on

  • Background investigation (company-wide)
  • Drug screen (when applicable for the position)
  • Valid driver's license in state of residence with a clean driving record (when applicable for the position)

Required Education and/or Experience

  • High school diploma or GED equivalent, required

Preferred Education and/or Experience

  • Experience with medical equipment, preferred
  • Experience with medical billing practices and of billing reimbursement, preferred
  • Experience in medical field and administrative record management, preferred
  • One year of related work experience, preferred
  • Medical terminology, preferred

Skills and Competencies

  • Accurately perform simple mathematical calculations
  • Effectively communicate in English; both oral and written
  • Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
  • Maintain confidentiality, discretion and caution when handling sensitive information
  • Multi-task along with attention to detail
  • Self-motivation, organized, time-management and deductive problem solving skills
  • Work independently and as part of a team

Machines, Equipment and Technical Abilities

  • Email transmission and communication
  • Internet navigation and research
  • Microsoft applications; Outlook, Word and Excel
  • Office equipment; fax machine, copier, printer, phone and computer and/or tablet

Physical Demands

  • Lift and carry office equipment at times
  • Requires lifting (minimum of 35 pounds) and transporting of patient equipment
  • May be required to cover on call, drive a company vehicle and make deliveries to patient's homes
  • Requires contact with patients and equipment with potential exposure to contagious pathogens
  • Requires sitting, walking, standing, talking and listening
  • Requires close vision to small print on computer and/or tablet and paperwork

Rotech Information

Benefits

  • Generous paid time Off and paid holidays
  • Overtime pay for non-exempt hourly positions based on business needs
  • Commission for Account Executives
  • Fixed and variable rate car reimbursement for Area Managers and Account Executives
  • Employee discount program
  • Employee recognition program
  • Bonus and incentive opportunities
  • Mileage reimbursement (when applicable for the position)
  • Telephone reimbursement (when applicable for the position)
  • EAP
  • 401k
  • Medical, Prescription, Dental and Vision
  • HSA and FSA/Dependent Care FSA
  • Life Insurance, Disability, Accidental death, Identity protection and Legal services
  • Meru Health Mental health and Mercer SmartConnect Medicare programs
  • Livongo Diabetes and High Blood Pressure programs
  • Healthcare Bluebook and RX Savings solutions programs
  • HEPB and TB vaccinations
Make the Right Move and Submit your Resume Today The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, Sign into your account. All positions are posted for a min of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in Rotech Healthcare Inc.

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

  • Medical Equipment Customer Service Representative

    3 weeks ago

    Denver, United States Rotech Inc Full time

    About Rotech Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech...

  • Medical Equipment Customer Service Representative

    1 week ago

    Denver, United States Rotech Inc Full time

    About Rotech Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech...

  • Customer Service Representative

    2 months ago

    Denver, United States U-Haul Full time

    Compensation Range: $12.32 to $20.00 Hourly Location: 2000 W Lower Colfax Ave, Denver, Colorado 80204 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive...

  • Customer Service Representative

    6 months ago

    Denver, United States Golden Meds Full time

    CUSTOMER SERVICE REPRESENTATIVE Summary/Objective This role reports to the store's Assistant General Manager (AGM). The Customer Service Representative (CSR) will be on the floor to ensure the best customer service is delivered. Essential Functions: Provide the highest level of customer service to vendors, customers, and caregivers. Strive to deliver a...

  • Customer Service Representative

    1 month ago

    Denver, Colorado, United States The Sherwin-Williams Company Full time

    This role is crucial to the success of our retail stores. As a Customer Service Representative, you will work closely with wholesale and retail customers to understand their needs, provide solutions, and ensure maximum client satisfaction. You will also be responsible for staying up-to-date with product features and maintaining the high quality and visual...

  • Customer Service Representative

    5 months ago

    Denver, United States PostNet Full time

    Benefit/Perks Competitive Compensation Flexible Scheduling Hard work, collaboration, humanity, fun, and laughter Career path development Company Overview Since 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned by local owners that are...

  • Customer Service Representative

    3 months ago

    Denver, United States American Furniture Warehouse Full time

    Job Description The Customer Service Representative will provide customers with fast, friendly, accurate service to provide the best experience for our customer. The Customer Service Representative will explain AFW policy and procedures, resolve any issue in relation to AFW that includes but is not limited Deliveries, Orders, Parts Ordering, Pickup,...

  • Customer Service Representative

    1 month ago

    Denver, Colorado, United States U-Haul Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our U-Haul team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Assist customers with U-Haul...

  • Customer Service Representative

    1 month ago

    Denver, United States Malibu Events Promotions Full time

    Join Our Team as a Customer Service Representative and Make a Difference! Are you a problem-solver who enjoys interacting with people? We're looking for a Customer Service Representative to provide outstanding service to our customers. You'll play a key role in ensuring customer satisfaction and building lasting relationships. Responsibilities Handle...

  • Customer Service Representative

    2 months ago

    Denver, United States Mocciaent Full time

    We are looking for an efficient and skilled Customer Service Representative for our call center. As a Customer Service Representative your job is to provide excellent customer support to our clients. You will act as a liaison between our company and the clients. You will be required to respond to customers queries and resolve them as soon as possible. Your...

  • Customer Service Representative

    1 month ago

    Denver, United States Daikin Full time

    Daikin - 1900 WAZEE STREET SUITE 1533 [Customer Service Representative] As a Customer Service Representative at Daikin, you'll: Receive and respond to calls, emails, or instant messages from customers both internal and external; Enter and update caller/product information into the call tracking database (CRM) and ensure customers inquiries are attended to...

  • Customer Service Representative

    1 month ago

    denver, United States Malibu Events Promotions Full time

    Join Our Team as a Customer Service Representative and Make a Difference!Are you a problem-solver who enjoys interacting with people?We're looking for a Customer Service Representative to provide outstanding service to our customers. You'll play a key role in ensuring customer satisfaction and building lasting relationships.ResponsibilitiesHandle customer...

  • Customer Service Representative

    1 month ago

    Denver, United States Malibu Events Promotions Full time

    Join Our Team as a Customer Service Representative and Make a Difference!Are you a problem-solver who enjoys interacting with people?We're looking for a Customer Service Representative to provide outstanding service to our customers. You'll play a key role in ensuring customer satisfaction and building lasting relationships.ResponsibilitiesHandle customer...

  • Customer Service Representative

    1 month ago

    Denver, United States Angela Scribe Full time

    Job Title: Customer Service RepresentativeLocation: Denver, CO Job Type: Full-Time Job Summary: We are seeking a highly motivated and customer-oriented Customer Service Representative to join our team. The ideal candidate will provide exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive experience with our...

  • Customer Service

    4 months ago

    Denver, United States Waterway Carwash Full time

    Overview: Waterway is now hiring Customer Service - Representatives at our Cherry Creek location! As a Customer Service - Representative you provide outstanding service to our customers, ensuring that all their needs during a visit are identified and met. In turn, you get to be part of an outstanding work environment. We offer great job flexibility, a clear...

  • Customer Service

    5 months ago

    Denver, United States Waterway Carwash Full time

    Overview: Waterway is now hiring Customer Service - Representatives at our Broomfield location! As a Customer Service - Representative you provide outstanding service to our customers, ensuring that all their needs during a visit are identified and met. In turn, you get to be part of an outstanding work environment. We offer great job flexibility, a clear...

  • Customer Service Representative

    5 months ago

    Denver, United States LoanMax Title Loans Full time

    Job DescriptionAmerican Consumer Financial Services, LLC- Customer Service Representative Are you looking for a stable, full-time, entry-level position with career potential at an up-and-coming company? If so, you've come to the right place! **We are currently hiring for our location at 301 Sheridan Blvd, Lakewood, CO 80226** Incentives: Full-Time...

  • Customer Service Representative

    1 month ago

    Denver, Colorado, United States Mom Jobs List Full time

    We are seeking a dynamic and enthusiastic Customer Service Representative to join our marketing team at Mom Jobs List. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, utilizing your excellent people skills and strong desire to help others. We offer a dynamic team environment, one-on-one...

  • Customer Service Representative

    1 month ago

    denver, United States PostScan Mail Full time

    We are looking for a qualified customer service representative (CSR) to join our team. You will provide support to our business development representatives and respond to customer and prospect queries. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the...

  • Customer Service Representative

    2 months ago

    denver, United States PostScan Mail Full time

    We are looking for a qualified customer service representative (CSR) to join our team. You will provide support to our business development representatives and respond to customer and prospect queries. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the...