Senior Product Manager, AI

3 days ago

Ontario, United States Raydiant, Inc. Full time

Raydiant is on a mission to create amazing experiences for people everywhere they go.

Using a first-of-its-kind technology, Raydiant reimagines and transforms customer and employee experiences through dynamic and interactive digital signage. Some of the nations most recognizable brick-and-mortar companies, including Chick-Fil-A, First Bank, Harvard University, Thomson Reuters, and Wahlburgers use Raydiant to keep employees engaged and customers coming back, all while driving revenue.

Built with both people and businesses in mind, Raydiant focuses on the experience so companies can focus on their products. Franchise managers, IT, marketing, and communications executives can effectively scale their brick-and-mortar operations while eliminating outdated technology. Our superior product, service, and integrations seamlessly create more engaging and personalized in-store experiences that keep customers coming back and buying more.

Founded in April 2017, Raydiant is headquartered in San Francisco, California, and is the highest funded company of its kind. Raydiant currently works with 4,500+ brands. To learn more, visit www.raydiant.com .

You will be responsible for driving product strategy, defining feature roadmaps, and helping Raydiant extend its position as the most intelligent, data-driven digital experience platform in the industry. You will help uncover new opportunities to leverage data to improve product performance, leverage new platforms such as Generative AI and LLMs, or launch new revenue generating products. Your expertise in data analytics will be instrumental in deriving actionable insights to optimize product performance and drive business growth.

You will be coordinating globally with an AI and data platform team in Amsterdam, engineering teams in San Francisco, Vancouver and Kitchener, and sales and business development teams in San Francisco.

What You Will Do

Your mission is to increase the capabilities of our computer vision and data analytics products as key differentiators, while increasing market adoption and ARR by over 100% YoY. You will continue to push the product both: 1)vertically by increasing our data integrity, intuitive insights, integration across products, and 2) horizontally via new use cases, data sources, and strategic product partnerships.

Product Strategy: Develop and refine product vision and strategy in alignment with company goals and market trends. Identify opportunities for innovation and differentiation within the digital engagement software space.

Feature Roadmap: Define and prioritize feature sets based on customer requirements, market research, and competitive analysis. Collaborate with engineering, design, and other stakeholders to translate product vision into actionable development plans.

Cross-Functional Collaboration: Work closely with engineering, design, marketing, sales, and customer success teams to ensure seamless execution of product initiatives. Foster a collaborative environment that promotes creativity, innovation, and continuous improvement. Use data and good judgment to quickly make trade-off decisions on prioritization.

Customer Insights: Conduct in-depth customer research to understand pain points, user behaviors, and emerging needs. Utilize data analytics tools and methodologies to derive actionable insights and inform product decisions.

Go-to-Market Strategy: Partner with marketing and sales teams to develop go-to-market strategies for product launches and feature releases. Provide support for product positioning, messaging, and sales enablement activities.

Product Performance: Monitor key performance indicators (KPIs) and metrics to assess product performance and effectiveness. Identify opportunities for optimization and enhancement to drive customer satisfaction and retention.

Thought Leadership: Stay abreast of industry trends, technological advancements, and competitive landscape. Serve as a subject matter expert internally and externally, contributing to thought leadership initiatives, industry events, and customer engagements.

What We are Looking For

Bachelor's degree in Computer Science, Engineering, Business, or related field

Proven experience (5+ years) in product management roles in a software environment focused on Web-based business applications; computer vision and B2B dashboard or data platform experience strongly preferred

Solid understanding of AI and machine learning principles, particularly as applied to computer vision technologies.

Demonstrated proficiency in data analytics and deriving actionable insights from complex datasets.

Excellent communication skills with the ability to articulate technical concepts to non-technical stakeholders.

Strategic thinker with a track record of driving product innovation and delivering results in fast-paced environments.

Team player with strong leadership skills and the ability to influence cross-functional teams.

Experience with modern software development methodologies (Agile, Scrum, etc.) and modern workflow and knowledge management stacks (Jira, Confluence, Trello, Notion, etc.).

An early-stage/startup mindset with hands-on attitude and irrepressible drive, and you are always looking for pragmatic solutions

Customer-centric way of thinking, experience conducting user interviews and getting customer feedback at scale

Ability to build and maintain effective working relationships across departments in different regions (e.g. EMEA, US, Canada)

Perks/Benefits at Raydiant

Platinum medical, dental, & vision plan through Manulife

Flexible PTO and paid holidays

Be a part of low ego, high-performance team

One of the first 150 people in a very fast-growing company

Raydiant is proud to be an equal employment opportunity employer that values diversity in hiring and gives consideration to all candidates regardless of their race, age, creed, color, religion or religious belief, national origin or ancestry, disability, military or veteran status, genetic information, sex, gender, sexual orientation, gender identity or expression, pregnancy, or any other characteristic protected by local, state, or federal law.

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