Customer Service Representative
1 month ago
Location: Austin, TX
Department: Customer Service
Reports to: Customer Service Manager
Job Type: Full-time
Job Overview:
We are seeking a dedicated and friendly Customer Service Representative to join our team. The ideal candidate will be enthusiastic, patient, and passionate about helping customers. You will be responsible for addressing customer inquiries, resolving issues, and providing exceptional service to ensure customer satisfaction.
Key Responsibilities:
- Respond to Customer Inquiries: Handle incoming calls, emails, and chat messages from customers in a timely and professional manner.
- Resolve Issues: Troubleshoot and resolve customer issues, ensuring a positive resolution. Escalate complex issues to higher-level support when necessary.
- Product Knowledge: Maintain a thorough understanding of our products and services to provide accurate information and support to customers.
- Follow Up: Conduct follow-up communication with customers to ensure their issues are resolved and they are satisfied with the service provided.
- Customer Feedback: Collect and analyze customer feedback to help improve products, services, and overall customer satisfaction.
- Team Collaboration: Work closely with other team members and departments to ensure a seamless customer experience.
- Maintain Professionalism: Uphold company standards and policies in all interactions, ensuring a high level of professionalism and integrity.
- Education: High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.
- Communication Skills: Excellent verbal and written communication skills.
- Problem-Solving Skills: Strong problem-solving abilities and a customer-focused attitude.
- Technical Skills: Proficiency in using customer service software, databases, and tools.
- Adaptability: Ability to adapt to different customer interactions and various software and tools.
- Time Management: Excellent organizational and time management skills.
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