Director, Partner Management

2 weeks ago

Bethesda, United States Marriott Full time
Job Description

JOB SUMMARY

As a member of the Partner Management and New Business Products team, the Director, Partner Management & New Business Products will lead and manage the development and execution of technology roadmaps for Marriott's partnerships, in support of multiple Partner types and categories, working with multiple teams in the prioritization for and delivery of continuous business value. The Director will bridge technical and business teams to drive the design, development and implementation of technology solutions from conception to launch and the enabling of these technology solutions in a standard and repeatable manner through the Commerce Partner Portal. The Director will work closely with key stakeholders to fully understand the desired business outcomes, the implications of certain decisions and trade-offs needed in terms of complexity, depth and timelines as well as contractual obligations Marriott has with partners.

The Director is a Partner Management and New Business Products evangelist and subject matter expert and serves as the "go to leader" for timely updates to internal and, where applicable, external customers.

CANDIDATE PROFILE

Education and Required Experience
  • 4-year degree from an accredited university, preferably in a technology and business discipline.
  • 8+ years in technology, product management and/or business consulting, demonstrating progressive career growth and patterns of exceptional performance.
  • Strong organizational skills with demonstrated ability to manage multiple high-complexity efforts and competing priorities.
  • Strong interpersonal skills including team player that works well with counterparts from various functions/departments and has the ability to influence the work of counterparts without direct reporting accountability.
  • Demonstrated ability to assess end user/customer needs, creatively approach solutions, and decide and influence appropriate course of action, translating the same into a clear roadmap and definition of success.
  • Understands and able to discuss technology concepts and build consensus by translating between technical and non-technical audiences.
  • Ability to establish clear communication and storytelling via presentations, key performance metrics, reports and data.
Desired Experience
  • Experience working directly with technical team members, including Architects and Engineers, on product design and enhancement, including evaluating trade-offs and leading exploration of new opportunities.
  • Direct management of cross functional, sourced and matrixed teams and complex budgets in excess of $3M in direct and indirect costs.
  • Experience and success in implementing new business applications with complex technology integration and business process change on time, on budget, and with high client satisfaction.
  • Experience building business cases to drive investment and resource decisions.
CORE WORK ACTIVITIES
  • Understand how our business and technology needs are evolving and provide insights and recommendations as you partner with key stakeholders to identify short-term solves, bridge strategies, and long-term visions for assigned product(s).
  • Develop and lead the technology roadmap and backlog to implement specific product capabilities, ensuring critical requirements are identified, the best solutions for the end user are delivered every time, and alignment with broader group and portfolio objectives.
  • Partner with Infrastructure Delivery, Enterprise Architecture & Shared Platforms, and Security to effectively prioritize infrastructure updates, bug fixes/defects, and technical debt/refactoring in your product backlog.
  • Collaborate with cross-functional team members to drive value and develop customer friendly features and enhancements.
  • Provide direction for the technology development, including cost estimation, budget management, scope and delivery strategy definition, and establish milestones/schedules.
  • Work with Sr. Business Analysts to guide them in writing user stories and acceptance test criteria for features and detailed functional & nonfunctional requirements for the engineering teams.
  • Partner with solution architects and software engineers to determine best technical implementation methods as well as a reasonable implementation schedule.
  • Plan delivery, integration & test, and post-launch support for all the elements required in product delivery and operation working with applicable teams.
  • Owns the quality and overall product performance, establishing KPIs and monitoring.
  • Meet regularly with the project team(s) to gather work statuses, discuss obstacles, provide advice, guidance, encouragement, and constructive feedback to ensure deliverables are met timely.
  • Collaborate across teams, and creatively solve problems to constructively balance priorities and overcome or remove blockers required to successfully deliver a new product or feature.
  • Maintains the right level of demand management and capacity planning for the product as the owner of its KPIs inclusive of business and financial metrics and performance.
  • Maintains high performance levels by attracting, developing and retaining talent, managing performance, building career paths, and aligning performance and rewards to company goals.
  • Actively drives adoption of Technology operating model changes.
  • Champion excellence in business ethics and integrity, social responsibility, cross-cultural effectiveness, and associate engagement.


Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About the Team

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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