Senior Member Service Representative

1 month ago

Ocean Springs, United States Navigator Credit Union Full time
Navigator Credit Union is currently recruiting for a full time Senior Member Service Representative. If you have a passion for exceptional service, relationship building, and want to be a part of a team that focuses on creating substantial value in the communities we serve, while exceeding goals, we want to hear from you We encourage all interested, qualified candidates that enjoy working in a fast paced environment to apply. We provide paid vacation after 90 days, paid holidays, 401k with a company match, medical, referral bonus, and several other benefits after 30 days employment for our team members including incentive opportunities. Navigator Credit Union is an Equal Opportunity Employer. Navigator does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

ROLE:

•Serves as a Financial Advisor responsible for providing financial s solutions which include but are not limited to opening new accounts, referring applications, answering member questions, problem solving, and owning the member experience. Responsible for having conversations with members and prospective members about financial products/services that may save them time, money, or create a convenience. Must maintain a thorough knowledge of all products/services offered by the credit union, including mobile banking and other technical services. Responsible to provide an exceptional member experience and own the member's needs.

DESCRIPTION OF DUTIES :

•Builds relationships with members via several different channels by having effective conversations about banking needs and financial goals. Channels include but are not limited to face to face, over the phone, online banking, electronic communications, and business visits.

•Meets with members for all banking needs from basic transactions to more complex financial needs.

•Responsible for building relationships in the Community and positively representing Navigator Credit Union.

•Assist members by teaching to manage money wisely, make sound financial decisions, and achieve financial stability in life.

•Must be knowledgeable on providing tips/resources on building credit scores, budgeting and helping members set up financial goals.

•Able to have consultative conversations with members to proactively offer Credit Union products and services to have members expand their relationship with the Credit Union. Support and promote the features and benefits of our products and services.

•Performs administrative duties, including system data entry and information retrieval, as need to support members service duties, ensures compliance with Federal and State regulatory statutes, as well as internal policies and procedures.

•Works on special projects and performs other duties as instructed or assigned by the Supervisor.

•Must be able to perform multiple roles within the branch.

•Must display a positive, self-starter disposition when dealing with internal and external members

•Demand of myself, and others, the highest levels of integrity, leadership, accountability and teamwork.

•Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

EXPERIENCE:

•2+ years' direct customer service experience required

•Sales experience preferred

EDUCATION:

•High School diploma or equivalent is required.

SPECIFIC SKILLS:

•Above average communication skills; verbal and written.

•Must successfully complete financial counselor certification program within first 6 months in position.

•Above average problem solving skills, while understanding ownership of the member experience.

•Self-motivated, trustworthy and a strong work ethic

•Ability to work independently and as part of a team

•Able to speak to various sizes groups

•Able to lead by example

•Ability to work in a fast paced environment while prioritizing tasks and meeting deadlines

•Proven ability to cross sell and achieve established branch and individual goals

ADA REQUIREMENTS:

PHYSICAL REQUIREMENTS:

•Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Sits more than 6 hours a day. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of local travel as driver and travel by commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Must be capable of regular, reliable and timely attendance.

WORKING CONDITIONS:

•Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

MENTAL REQUIREMENTS:

•Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

  • Member Services Representative

    3 weeks ago

    Ocean Springs, United States Mississippi Gulf Coast YMCA IN Full time

    Job DescriptionJob DescriptionDescription:POSITION SUMMARY:Under the direction of the Associate Executive Director in harmony with Christian values of this Association and in accordance with the policies of the Association, the Member Services Representative will be directly responsible for providing the highest quality service to members and the...

  • Senior Representative

    2 months ago

    Colorado Springs, United States Wesco Full time

    Wesco - 10432 E. 49th Avenue [Customer Service Representative] As a Senior Customer Service Representative at Wesco, you'll: Respond to customer inquiries by telephone, e-mail, or walk-ins to provide inquiry and/or problem resolution; Resolve complex or unusual requests and problems that may require a customized response and communicate solutions; Mentor and...

  • Senior Representative

    3 weeks ago

    Colorado Springs, United States Wesco Full time

    Wesco - 1490 Garden of The Gods Rd Ste F [Customer Service Representative] As a Senior Customer Service Representative at Wesco, you'll: Respond to customer inquiries by telephone, e-mail, or walk-ins to provide inquiry and/or problem resolution; Resolve complex or unusual requests and problems that may require a customized response and communicate...

  • Customer Service Representative

    2 months ago

    Ocean Springs, United States Singing River Health System Full time

    The Customer Service Representative provides information to customers in response to inquiries regarding financial responsibilities. The Representative is responsible for ensuring financial concerns are resolved promptly and thoroughly. He/ She resol Customer Service Representative, Customer Service, Representative, Retail, Banking, CSR

  • Member Service Representative

    3 weeks ago

    Colorado Springs, United States YMCA of the Pikes Peak Region Full time

    Overview: The YMCA of the Pikes Peak Region is looking for a pleasant and friendly Member Service Representative to join our team! As the front-line-employee, your role will be extremely important for improving member experience and satisfaction. Your goal should always be to make our members and visitors feel welcome and comfortable while in our facility. ...

  • Part-Time Member Service Representative or Senior

    2 days ago

    Colorado Springs, United States Ent Credit Union Part time

    Company DescriptionThis position is projected to start on 10/15/2024 and requires 2 weeks of mandatory paid training. Service Center will be determined upon hire and location will vary within El Paso County.Ent Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our...

  • Member Service Representative or Senior

    2 weeks ago

    Colorado Springs, United States Ent Credit Union Part time

    Job DescriptionJob DescriptionCompany DescriptionThis position is projected to start on 09/16/2024 and requires 2 weeks of mandatory paid training. Service Center will be determined upon hire and location will vary within El Paso County.Ent Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day,...

  • Customer Service Representative

    4 months ago

    Ocean Springs, United States Staff My Agency Full time

    State Farm Agency, located in Ocean Springs, MS is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent. If you have a talent for customer care and understand the needs and motivations of people, we want you on our...

  • Member Service Representative or Senior

    3 weeks ago

    Colorado Springs, United States Ent Credit Union Full time

    Job DescriptionJob DescriptionCompany DescriptionEnt Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals using our unique abilities to make our organization, and the communities we serve, better than they were yesterday. We're a...

  • Full-Time Member Service Representative or Senior

    2 days ago

    Colorado Springs, United States Ent Credit Union Full time

    Company DescriptionEnt Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals using our unique abilities to make our organization, and the communities we serve, better than they were yesterday. We're a not-for-profit that puts...

  • Customer Service Representative

    4 weeks ago

    Ocean Springs, United States Jon Barry - State Farm Agency Full time

    Job DescriptionJob DescriptionState Farm Agency, located in Ocean Springs, MS is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent. If you have a talent for customer care and understand the needs and motivations...

  • Member Services Representative

    3 months ago

    Yellow Springs, United States Bridge Credit Union Full time

    Here at Bridge Credit Union, we strive to serve our communities with excellence at every opportunity by expanding our borders and creating new and improved ways to serve. Without our dedicated staff, we would not be able to reach our goal of great service! If you are looking to expand your knowledge, develop in your career and grow within a rapidly growing...

  • Member Services Representative

    3 months ago

    Siloam Springs, United States Planet Fitness - Excel Fitness Full time

    Job DescriptionJob DescriptionBenefits:Employee discountsGrow with us!Were Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 80+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 80 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each...

  • Guest Services Representative

    4 days ago

    Ocean Springs, Mississippi, United States Blue Sky Hospitality Solutions Full time

    Position OverviewThe Guest Services Representative plays a crucial role in managing the front office operations and enhancing guest experiences, ensuring complete satisfaction from check-in to check-out.QualificationsHigh school diploma or equivalent is mandatory; a college degree is preferred.Prior experience in hotel front desk operations is...

  • Member Engagement Specialist

    4 days ago

    Ocean Springs, Mississippi, United States Mississippi Gulf Coast YMCA IN Full time

    Position OverviewPOSITION SUMMARY:The Member Services Representative plays a crucial role in delivering exceptional service to our members and the community, guided by the principles of our organization. This position is under the supervision of the Associate Executive Director and aligns with our commitment to fostering a welcoming environment.OUR...

  • Food Service Crew Member

    4 days ago

    Ocean Springs, Mississippi, United States Papa John's - 12 Stones Full time

    Job OverviewAt Papa John's, our employees are our most valuable asset. We believe that each team member contributes uniquely to our success, much like the ingredients of our pizzas. We are currently seeking enthusiastic individuals to join our team in various capacities, both part-time and full-time.Key Responsibilities:Ensure the delivery of high-quality...

  • Customer Service Representative-Optical

    3 months ago

    Ocean Springs, United States Superior Optical, Inc. Full time

    Job Type Full-time Description Are you looking for a rewarding, full time job (40+hrs) with great benefits, 11 federal holidays off with pay and a 401K company match? Are you a hard worker? Do you want a career not just a paycheck? If so, we are looking for you. Superior Optical is an eyeglasses manufacturing facility and a federal contractor serving our...

  • Customer Service and Sales Call Center Representative

    1 month ago

    Ocean Springs, United States AT&T Full time

    Dont miss this opportunity to jumpstart yoursales career. Come interview with us in-personat our upcoming open recruiting session in the. Ocean Springs, MS area on July 17th! Come ready to meet the AT&T Sales. Management Team and learn all about a c Customer Service, Call Center, Sales, Representative, Technical Support, Customer Experience, Retail

  • Client Services Representative

    2 weeks ago

    Altamonte Springs, United States ESI Management Full time $42,000 - $52,000

    Job DescriptionJob DescriptionAt our firrm we value our partnered clients and share their vision of growth. Our success in creating these long-lasting promising business relationships is due to our dedicated Client Services and Customer Support Team. Their determined efforts in providing our clients with excellent customer service have overall improved the...

  • Member Service Representative 1

    2 months ago

    Winter Springs, United States Fairwinds Full time

    ** Member Service Representative 1 - Winter Springs** **Job Category****:** Retail Banking **Requisition Number****:** MEMBE001588 Showing 1 location **Job Details** **Description** ***Welcome to FAIRWINDS Credit Union, a company that was built upon the simple philosophy of people helping people since 1949. Helping our members achieve financial freedom,...