Customer Service Representative

5 months ago

Kent, United States Glass Doctor® Full time

We specialize in all things glass. Established in 1962 in Seattle, Wash., today Glass Doctor offers quick and affordable glass services to business, home, and auto owners. Our team of qualified experts lives our code of values of Respect, Integrity, and Customer Focus while having fun in the process We hire reliable, friendly, and customer service-focused glass professionals and office staff who are dedicated to creating a outstanding customer experience in a small business team setting.

As a Customer Service Representative, you are a key member of the team and represent Glass Doctor on support calls. You are responsible for proactively handling service requests for home and business glass, working with the dispatcher to schedule on-site appointments for estimates and providing over the phone quotes for auto glass replacement. In addition you will be emailing and calling back customers regarding estimates that have been previously been provided on-site but remain unsold.

This position is for you if you are self-motivated, energetic, and results oriented with a high level of work intensity and a bias for action. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis.

Specific Responsibilities:

  • Receive incoming calls in professional and courteous manner
  • Quote and sell auto glass
  • Schedule Auto, Home and Business appointments for on-site estimates and installations.
  • Follow-up with all incoming service requests utilizing our system
  • Complete work orders, return customer calls, and respond to customer complaints
  • Perform other duties as needed which may include cross-training in related positions
Job Requirements:
  • Prior experience in the auto and/or flat glass industry is a plus
  • Computer literate, with working knowledge of word processing, business software and spreadsheet applications
  • Proficiency to navigate tablet-based technology
  • Excellent communication skills
  • Sales skills
  • Good organizational and time management skills
  • Professional appearance and personality

Benefits: Paid Time Off, Medical, Dental, 401k.

We are actively interviewing for this position - Apply today and our hiring manager will follow-up

Compensation: $15-$18 Per Hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Around here, we're not just glass experts. We're skilled craftsmen. Makers. Doers. Problem solvers. We're helping our customers make their homes the best they can be, and their cars as safe as possible. Come join a brand rich in tradition, big on collaboration and learning. A place where your ideas and expertise are valued above all. After all, without your vision, our customers couldn't achieve their own.

Notice

Synergistic International LLC is the franchisor of the Glass Doctor® franchised system. Each Glass Doctor® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Synergistic International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Synergistic International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

*Acknowledgement

I acknowledge that each independent Glass Doctor® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Synergistic International LLC ("Franchisor") nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee's employees; (2) supervise and control franchisee's employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Synergistic International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

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