Customer Service Representative

2 weeks ago


Kent, United States Insight Global Full time

Title: CSR Representative

Location: ONSITE 8615 S 192nd St Kent, WA 98031

Duration: 6 month contract to hire

Hours/Shift times:

  • 10am – 7pm OR 7am – 3pm
  • Need to be open to wither working Tuesday- Saturday or Monday – Friday.

Must Haves:

  • HS Diploma
  • 1 year of customer service experience
  • Bilingual in Spanish
  • Must be able to multitask
  • Computer proficient – experience working with multiple monitors
  • Proficient with Microsoft Office
  • Strong verbal and written communication (will be answering phone calls and responding to emails)


Plusses:

  • Call center experience
  • Truck transportation and logistics background
  • Claims experience


Day to Day:

A client in Kent, WA is looking for a Customer Service Rep to work with customers, business partners and drivers to make sure the team is delivering on excellent customer service.

  • Handle a high volume of phone calls, exceeding 20+ daily, ensuring timely and professional responses.
  • Respond promptly to email correspondence, maintaining a high level of service and attention to detail.
  • you’ll need to be extraordinary at multitasking and delivering solutions that move multiple projects forward toward completion.
  • you’ll be helping to continue to provide daily freight solutions for our global customers.
  • Will be monitoring process of delivery routes and process changes or cancellations to delivery orders.
  • collaborate with team members to improve service procedures and customer satisfaction.
  • Engage in difficult conversations, providing solutions and support to meet customer needs and uphold company standards.


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