Patient Care Coordinator

2 weeks ago

Garden Grove, United States Kroger Full time
Job Description

Perform duties to respond to incoming pharmacy calls from patients, prescribers offices, insurance companies, and manufacturers, and employ one call resolution, where appropriate. Effectively resolve all callers concerns and make routine outbound calls to assist current patients and prescribers offices with maintenance of monthly prescription refills. Address related questions and concerns while providing excellent customer service. Demonstrate the company s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

- Respond to incoming calls or make outbound calls to current patients and prescribers offices to process medication refills and schedule delivery to ensure continuity and maintenance of therapy while building trusted and enduring customer relationships
- Utilize knowledge of the pharmacy processes and procedures to ensure that callers needs are met, address questions and concerns and escalate issues involving complex clinical matters to clinical team as appropriate
- Utilize personal effectiveness and effective listening to quickly assess caller s needs and use critical thinking skills to determine best resolution
- Communicate financial obligations, copayments and past due balances to patients and process and safeguard credit card transactions
- Facilitate communication between internal team, patients and prescribers offices to support patients therapy compliance through transmittal of status updates, template letters, notifications of triage or transfer, etc.
- Use computer system to locate patients and document case activity, communications and correspondence in computer system to ensure completeness and accuracy of patient contact records
- Participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, and policies
- Perform other related duties as assigned
- Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

Minimum
- High School Diploma or GED
- 1 year of experience of telephone high touch, high quality customer service experience involving computer skills
- Any additional specialized training in general office routines and computer and software operation
- Superior interpersonal effectiveness, telephone customer service and relationship building skills
- Excellent Microsoft Office software skills, including Excel and Outlook in Windows format with demonstrated adaptability to internal pharmacy systems
- Ability to multitask during and between calls to review patient history, job aids, reference material, policies and procedures, as well as document patients records
- Ability to utilize problem solving and critical thinking to quickly understand what caller is wanting to determine best resolution or person to handle

Desired
- Any prior experience in medical or specialty pharmacy setting

About Us

From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.

Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.

Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family

  • PATIENT CARE COORDINATOR

    6 days ago

    Garden Grove, CA, USA, United States Kroger Full time

    Perform duties to respond to incoming pharmacy calls from patients, prescribers offices, insurance companies, and manufacturers, and employ one call resolution, where appropriate. Effectively resolve all callers concerns and make routine outbound cal Care Coordinator, Patient Care, Coordinator, Patient, Grocery, Healthcare

  • Patient Care Coordinator

    3 days ago

    Lemon Grove, United States Sonrava Health Full time

    Overview Our company is looking for a bright, motivated and talented Patient Care Coordinator. The Patient Care Coordinator is the primary point of contact and communication for patients in our offices. The Coordinator will greet patients, introduce them to the office, coordinate treatment services, and nurture the patient relationship. The Patient Care...

  • Patient Care Coordinator

    5 days ago

    Garden City, United States OnCall Medical Aesthetics Recruiting Full time

    Job Description Infinity Medical Group NY is a premier Wellness Center located in Garden City N.Y. that specializes in Bio-Identical Hormone Replacement Therapy, Sexual Health, Medical Cosmetics and other "Quality of Life" enhancing services and products. We have been helping patients achieve their goals for over 15 years and have a large team of passionate...

  • Bilingual Patient Services Coordinator

    3 days ago

    Garden Grove, United States Kroger Health & Wellness Full time

    Support the Pharmacy operations by providing a series of routine services required by manufacturers and regulators related to patients privacy and consent to treatment, working within the limits of prescribed routines. Demonstrate the company s core values of respect, honesty, integrity, diversity, inclusion and safety.From one tiny Cincinnati grocery store...

  • Bilingual Patient Services Coordinator

    2 weeks ago

    Garden Grove, United States Kroger Full time

    Job Description Support the Pharmacy operations by providing a series of routine services required by manufacturers and regulators related to patients privacy and consent to treatment, working within the limits of prescribed routines. Demonstrate the company s core values of respect, honesty, integrity, diversity, inclusion and safety. Responsibilities -...

  • Patient Care Coordinator

    2 weeks ago

    Grove City, United States Orthopedic One Full time

    Compensation based on experience, from $19.75 per hour. Position Summary:Assists physicians and staff in coordinating patient care. Functions as primary liaison between patients, staff, and physicians. Responsibilities/Accountabilities: Clinic: Assists surgeon during office hours by facilitating patient flow, checks patients out and schedules follow up...

  • Patient Navigation Coordinator

    1 week ago

    Downers Grove, Illinois, United States Duly Health and Care Full time

    Overview: Patient Navigation Coordinator: Full-Time, 40 hours per week. Monday-Friday; Hours will vary. Must be willing to travel on-site to Downers Grove, as needed.   The Patient Navigation Coordinator is the key link to patients. This individual will coordinate with home paramedic teams in tracking visit requests, working closely with process...

  • Patient Care Coordinator

    6 days ago

    Garden Grove, United States Kroger Health & Wellness Full time

    Perform duties to respond to incoming pharmacy calls from patients, prescribers offices, insurance companies, and manufacturers, and employ one call resolution, where appropriate. Effectively resolve all callers concerns and make routine outbound calls to assist current patients and prescribers offices with maintenance of monthly prescription refills....

  • PATIENT CARE COORDINATOR

    6 days ago

    Garden City South, NY 11530, USA, United States OnCall Medical Aesthetics Recruiting Full time

    Job DescriptionInfinity Medical Group NY is a premier Wellness Center located in Garden City N.Y. that specializes in Bio-Identical Hormone Replacement Therapy, Sexual Health, Medical Cosmetics and other Quality of Life enhancing services and products. We have been helping patients achieve their goals for over 15 years and have a large team of passionate and...

  • Scheduling Coordinator

    3 hours ago

    Garden Grove, United States Lollipop Pediatric Dentistry & Orthodontics Full time

    We’re a growing, vibrant, fun-loving pediatric and orthodontic dental practice dedicated to providing exceptional patient care. We’re seeking a dynamic and energetic Front Office Scheduler to join our team and help keep our office running smoothly.Are you a master of multitasking with a knack for organization and a passion for people? Do you thrive in a...

  • PATIENT SERVICES COORDINATOR

    6 days ago

    Garden Grove, CA, USA, United States Kroger Full time

    Support the Pharmacy operations by providing a series of routine services required by manufacturers and regulators related to patients privacy and consent to treatment, working within the limits of prescribed routines. Demonstrate the company s core Patient Services, Coordinator, Patient, Grocery, Healthcare

  • Patient Care Coordinator

    3 weeks ago

    Inver Grove Heights, Minnesota, United States Park Dental Full time

    Overview: Park Dental Salem Square is seeking a compassionate, professional Patient Care Coordinator to join our team-oriented practice. As a Patient Care Coordinator you will play an important role in working with our doctor teams. You will check in patients, schedule patient appointments using a scheduling software, verify dental insurance, answer...

  • BILINGUAL PATIENT SERVICES COORDINATOR

    6 days ago

    Garden Grove, CA, USA, United States Kroger Full time

    Support the Pharmacy operations by providing a series of routine services required by manufacturers and regulators related to patients privacy and consent to treatment, working within the limits of prescribed routines. Demonstrate the company s core Patient Services, Bilingual, Coordinator, Patient, Grocery, Healthcare

  • Travel Nurse

    3 weeks ago

    Garden Grove, United States Standard Healthcare Full time

    Standard Healthcare is seeking an experienced Intensive Care Unit Registered Nurse for an exciting Travel Nursing job in Garden Grove, CA. Shift: 3x12 hr nights Start Date: ASAP Duration: 13 weeks Pay: $1843 / Week Intensive Care Unit We are seeking a Registered Nurse to join our team for a 13 week Rapid Response Travel contract!Requirements A current...

  • Assistant Scheduling Coordinator

    4 weeks ago

    Garden Grove, United States Coyne & Associates Education Corp Full time

    **Coyne & Associates** is looking for the best and the brightest to join our family of **Program Coordinator's **working closely with our **early intervention program **and partnering with families to build a _strong_ _foundation_ for their children at risk for autism. - Check us out!_ **Coyne is one of the **_**highest-rated**_ **ABA Agencies on...

  • Patient Care Specialist

    1 week ago

    Garden City, United States St. Luke's Health System Full time

    Overview: St. Luke’s Health System in Boise is seeking a Patient Care Specialist 1 to join our team. Do you have amazing people skills? Do you have experience in a call center? Do you have administrative ability with computers and office equipment? We are excited to be hiring a motivated staff of professionals with excellent customer service skills and...

  • PATIENT NAVIGATION COORDINATOR

    3 days ago

    Downers Grove, IL 60516, USA, United States Dupage Medical Group Full time

    OverviewPatient Navigation Coordinator:* Full-Time, 40 hours per week.* Monday-Friday; Hours will vary.* Must be willing to travel on-site to Downers Grove, as needed.The Patient Navigation Coordinator is the key link to patients. This individual will coordinate with home paramedic teams in tracking visit requests, working closely with process improvement...

  • PATIENT ACCESS COORDINATOR

    6 days ago

    Garden Grove, CA, USA, United States Kroger Family of Companies Full time

    Perform duties to assist patients with access to benefits and co-pay cards, and schedule delivery of prescriptions provided through the specialty pharmacy, working within the limits of standard or accepted practice. Demonstrate the company s core val Patient Access, Benefits, Coordinator, Patient, Grocery, Healthcare

  • Patient Care Technician

    3 weeks ago

    Cedar Grove, United States Encompass Health Full time

    Encompass Health Rehabilitation Hospital of Panama CityPanama City, FLWe have Full-Time and PRN, day and night positions available. Extra attention to detailExceptional outcomesBE THE CONNECTION. Your role as a rehab nursing technician I lets you be the connection between dedication to detail and patient outcomes that exceed expectations. Use your passion...

  • Director of Nursing DON

    1 week ago

    Garden Grove, United States Top-Level Care Home Health, Inc. Full time

    Job DescriptionJob DescriptionWe are seeking a Director Of Nursing DON to join our team! You will be responsible for the assessment, diagnosis, and treatment of assigned patients.Responsibilities:Administer nursing care to ill, injured, or disabled patientsDiagnose and establish patient treatment plansMonitor and report changes in patient symptoms or...