Customer Account Manager
1 month ago
POSITION PURPOSE:
This position is responsible for the day-to-day internal communication and interaction with all customers, and to provide sales support for our outside Account Executives. In this capacity the Customer Account Manager will act as a liaison providing information and support to the outside Account Executive and the customer as needed.
PRINCIPAL ACCOUNTABILITIES:
•Communicate knowledgeably with customers and outside Account Executives daily by phone or in person with specifics on order status, quotes, lead times and ship dates.
•Be responsive and responsible to provide sales data (simple quotes) back to customers the same day (unless special order/manufacturing involved) as long as request is received by 3:00 pm. Place a courtesy call to the customer letting him/her know the status of their inquiry if delayed in any way.
•Prepare quotes, discusses lead times, and interacts with other office, warehouse, estimating, and manufacturing support personnel as needed to meet commitment of customer request.
•May be required to make outbound phone calls.
•Always investigate and solicit sales of new or additional products and services to help our customer.
•Effectively manage customer complaints, utilizing support personnel within the office, warehouse and manufacturing to arrive at a favorable conclusion for all parties.
•Product knowledge- work diligently to familiarize oneself with the products and services we offer.
•Prioritize work daily to maximize your service to the customer.
•Order entry.
•Adhere to all company standards and policies.
•Maintain a clean and orderly work area.
•Conduct himself/herself in a professional manner in accordance with company guidelines.
•Other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES:
•Familiarity and efficient navigation within NAV/ERP system.
Phone etiquette and professionalism- courteous, clear and concise communications when interacting with our Customers, Vendors, and fellow Activar employees.
•Ability to clearly assess Customer's needs- ask correct and helpful questions of Customers
•Strong organizational skills to manage multiple tasks with great attention to detail.
•Effective communication, interpersonal, and organizational skills.
•Tenacity in overcoming obstacles while maintaining productive and positive working relationships.
•Ability to execute in a rapidly changing fast paced environment that requires strong team work.
•Proficiency with Microsoft Office applications and the capacity to learn new systems.
EDUCATION AND EXPERIENCE:
Required:
•Equivalent of high school diploma or G.E.D. certification.
•Familiarity with plastics industry.
Preferred:
•Associate's or Bachelor's degree in a related discipline.
•Previous customer service experience preferred.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand, and walk throughout the building. The employee is frequently required to reach with hands and arms, and lift/move office materials/boxes up to 15 pounds.
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