Senior Customer Experience Lead Analyst

7 days ago

Cincinnati, United States Fifth Third Full time

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. General Function Leads in the analysis of data within the Customer Experience Division in support of data analysis for various Bancorp lines of business and functional areas across the enterprise. Data utilized may include customer complaints, surveys, call sentiment, customer interviews, and various other data sources. This position will utilize SAS, Business Objects, Excel, and other analytics tools to extract and assemble relevant data from multiple systems to help the Customer Experience team assess the Bancorp’s products, policies, servicing, etc. as perceived by customers. Works mostly self-directed, with minimal supervisory oversight. Also works within department and cross-department teams. Serves as a thought-leader; bridging the gap between Bancorp business processes and data analytics solutions. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. Essential Duties & Responsibilities Leverage analytics tools to manipulate large data files to validate adherence with various compliance rules. Lead the development and automation of reports and dashboards using analytical tools such as SAS, Tableau, Snowflake, Power BI, Excel, and Business Objects. Develop solutions and recommendations for improving data integrity issues. Work with teams around the Enterprise to gain access to data, build automated connections, and expand reporting capabilities for Customer Experience. Assist with fulfilling complex ad hoc data requests. Support team members by acting as a data analytics subject matter expert and assist with troubleshooting and identifying solutions. Summarize results and document procedures for data analysis, report construction, data extraction from various sources, etc. Identify further opportunities to automate Customer Experience reporting using analytics tools. Supervisory Responsibilities: Provides employees timely, candid and constructive performance feedback, develops employees to their fullest potential by providing challenging opportunities, develops the appropriate talent pool to ensure adequate bench strength and succession planning, and recognizes and rewards employees for accomplishments. Minimum Knowledge & Skills Bachelor's degree in Computer Science, Management Information Systems, or Business Analytics. Other academic majors should be accompanied by relevant additional work experience. Certifications, such as Tableau or SAS Certified Advanced Programmer preferred. Minimum of 6 years of experience performing analytics with tools such as SAS, Python, Tableau, Business Objects, Snowflake, Power BI, etc. Minimum of 6 years of experience performing analytics with programming languages such as VB and/or SQL to develop ad-hoc tools and queries/reports. Minimum of 6 years of experience performing data analysis in Banking, Financial services, Insurance, or Public Accounting. Minimum of 6 years of experience performing advanced data discovery techniques such as exploring system tables and identifying necessary data. Ability to effectively communicate and present technical results and their business impact. Demonstrated leadership skills while working within teams, maintaining professional composure. Ability to demonstrate sound judgment and an ability to apply logical/critical thought processes when developing solutions. Ability to adjust to multiple demands and changing priorities. Results and goal-oriented. Ability to apply analytical thinking when problem-solving and developing business solutions. Ability to maintain objectivity in all aspects of position. Proficient with Microsoft Windows and other related applications. Analytical ability to delve into detail while maintaining a broader business perspective on issues. Demonstrated ability to learn and understand various applications and business intelligence/database tools. Location: Cincinnati, Ohio 45202 Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status. #J-18808-Ljbffr

  • Senior Customer Experience Lead Analyst

    6 days ago

    Cincinnati, Ohio, United States Fifth Third Full time

    About the RoleFifth Third Bank is seeking a highly skilled Senior Customer Experience Lead Analyst to join our team. As a key member of our Customer Experience Division, you will play a critical role in analyzing data to support business decisions and drive customer satisfaction.Key ResponsibilitiesLeverage advanced analytics tools to manipulate large data...

  • Senior Financial Analyst

    4 weeks ago

    Cincinnati, United States Maplewood Healthcare Center Full time

    CommuniCare Health Services is currently recruiting for a Senior Financial Analyst based out of our Home Office in the Blue Ash suburb of Cincinnati, OH. Purpose/Belief Statement: The Senior Financial Analyst will assist with gathering cost and related data to support the production of internal routine healthcare reports, ad hoc studies, as well as...

  • Senior Claims Analyst

    7 days ago

    Cincinnati, Ohio, United States Western & Southern Financial Group Full time

    Company: Western & Southern Financial GroupPosition: Senior Claims AnalystAs a Senior Claims Analyst at Western & Southern Financial Group, you will play a crucial role in evaluating, investigating, interpreting, and approving various claims and policy options. Your responsibilities will include making well-informed decisions, performing manual calculations...

  • Senior Financial Analyst

    3 weeks ago

    Cincinnati, United States Fifth Third Full time

    Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. General Function Responsible for the execution of highly complex financial analysis and business improvement of all key areas within the Bancorp. Serve as financial leader to all Fifth...

  • Senior Insurance Systems Analyst

    2 weeks ago

    Cincinnati, Ohio, United States Walmac Solutions Full time

    Job OverviewPosition: Senior Insurance Systems AnalystThe ideal candidate for this position should possess extensive knowledge of the insurance sector, particularly in the intricacies of insurance accounting workflows. This role primarily focuses on systems analysis, but it also necessitates a solid foundation in quality assurance, user acceptance testing...

  • Senior Business Analyst

    2 months ago

    Cincinnati, United States Cat Software Services Inc. Full time

    Job Title: Sr Business Analyst Location: Cincinnati, OH ( Onsite Role) Duration: 2 Years Contract Required Skills: Need a Senior Business Analyst - functional - ideally w/ banking/financial services exp. 8-10+ years, but the more the better Skills: Stakeholder management requirement gathering

  • Senior Financial Analyst

    2 weeks ago

    Cincinnati, Ohio, United States Fifth Third Full time

    OverviewAt Fifth Third Bank, we are dedicated to enhancing the banking experience. Our commitment to connecting exceptional talent with outstanding opportunities is unwavering.Key ResponsibilitiesThe Senior Financial Analyst is tasked with conducting intricate financial assessments and driving enhancements across Headquarters divisions within the Bancorp....

  • Senior Financial Analyst

    3 weeks ago

    Cincinnati, United States The Ladders Full time

    Onco360 is looking for a Senior Financial Analyst working out of the Central Time Zone. Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturers. A career with us is more than just a job. It's an opportunity to connect and care for our patients,...

  • Senior Risk Analyst

    3 weeks ago

    Cincinnati, United States PiplNow LLC Full time

    Hi, We have an urgent C2H opening for Senior Risk Analyst – Day 01 Onsite in Cincinnati, OH . Our client is looking to fill this role immediately. If you are interested in this role, please share the updated resume, filled skill matrix, consultant details, visa, and DL copy ASAP. Skills Skill Matrix: Overall experience Total years of work experience in...

  • Senior Financial Analyst

    4 weeks ago

    Cincinnati, United States Fifth Third Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Responsible for the execution of highly complex financial analysis and business improvement of all key areas within the Bancorp. Serve as financial leader to all Fifth Third...

  • Senior Financial Analyst

    1 week ago

    Cincinnati, Ohio, United States Kroger Full time

    Job SummaryWe are seeking a highly skilled Senior Financial Analyst to join our team at Kroger. As a key member of our finance department, you will play a critical role in driving business growth and profitability through data-driven insights and strategic financial planning.Key ResponsibilitiesFinancial Statement Preparation: Lead the preparation of...

  • Senior Credit Analyst

    1 day ago

    Cincinnati, Ohio, United States PNC Financial Services Group Full time

    About the RolePNC Financial Services Group is seeking a highly skilled and experienced Senior Credit Analyst to join our Vendor Finance organization. As a key member of our team, you will be responsible for analyzing credit risk and making informed decisions to support our business growth.Key ResponsibilitiesAnalyze credit risk and make recommendations for...

  • Senior Model Risk Analyst

    2 weeks ago

    Cincinnati, Ohio, United States Federal Home Loan Bank Full time

    Position Overview:The Senior Model Risk Analyst plays a crucial role in overseeing and mitigating model-related risks within the organization. This position is responsible for conducting thorough validations, monitoring governance structures, and offering expert guidance on the models utilized by the Federal Home Loan Bank. The Senior Analyst collaborates...

  • Senior Data Analyst

    3 months ago

    Cincinnati, United States Rainmaker Resources, LLC Full time

    Job DescriptionJob DescriptionSenior Data Analyst - Strategy & AnalyticsThe Senior Data Analyst applies an analytical mind to complex business problems and internal/external data to give insight to key decision-makers in Marketing and other teams. By interpreting data to discover patterns and identify trends, he/she will be able to create reports that will...

  • Senior Tax Analyst

    4 weeks ago

    Cincinnati, United States Fifth Third Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Under general supervision, responsibilities include the preparation of federal and state income and franchise tax returns, extensions, and estimated payments. Serve as tax...

  • Senior Credit Analyst

    1 week ago

    Cincinnati, Ohio, United States Western & Southern Financial Group Full time

    Job SummaryWe are seeking a highly skilled Senior Credit Analyst to join our team at Western & Southern Financial Group. As a Senior Credit Analyst, you will be responsible for analyzing and evaluating credit sectors within our corporate bond and loan portfolios.Key ResponsibilitiesConduct in-depth analysis of assigned credit sectors, including industry and...

  • Customer Care Analyst and Project Manager

    3 months ago

    Cincinnati, United States True Commerce Full time

    ** Customer Care Analyst and Project Manager** **Job Category****:** Services **Requisition Number****:** CUSTO001303 Showing 1 location **Job Details** **Description** **Customer Care Analyst** The Customer Care Analyst is the point-person for the relationship between Datalliance, a Software as a Service (SaaS) provider specializing in Vendor Managed...

  • Senior Tax Analyst

    3 weeks ago

    Cincinnati, United States Fifth Third Bank, N.A. Full time

    Fifth Third Bank, N.A. Senior Tax Analyst Cincinnati, Ohio Apply Now We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Under general supervision, responsibilities include the preparation of federal and state income and franchise tax returns, extensions, and...

  • Senior Financial Analyst

    3 days ago

    Cincinnati, Ohio, United States Frontier Management (OR) Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Financial Analyst to join our team at Frontier Management (OR). As a key member of our accounting department, you will be responsible for ensuring timely month-end close processing and financial statement review and distribution.Key ResponsibilitiesReview and analyze bi-weekly labor reports,...

  • Lead Financial Analyst

    2 weeks ago

    Cincinnati, Ohio, United States Kroger Full time

    Position Overview The Senior Financial Analyst will collaborate with departmental leaders to evaluate the financial implications of intricate business decisions. This role is accountable for collecting, summarizing, and analyzing the data required for these evaluations. Clear communication of findings to key stakeholders is essential. The position embodies...