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Marketing & Customer Service Specialist

2 months ago

Chippewa Falls, United States Nordson Full time

Collaboration drives Nordson's success as a market leader in Industrial Precision Solutions and Advanced Technology. Our employees thrive in an environment where we help each other reach our personal best and enable our company to continuously improve and grow, and our customers to succeed. You will find Nordson employees sharing our success by giving back in the communities around the world where we live and work.

Nordson Polymer Processing Systems (PPS) designs and manufactures industrial equipment used to melt and give shape to plastic materials. Our products include pelletizing and filtration systems, extrusion dies, and recycling equipment that enables our customers to transform waste into purified reusable raw material.

The Marketing & Customer Service Specialist will provide world-class customer service and marketing support for the EDI global business.

The marketing function of this position will assist in the planning, development, and implementation of external and internal marketing collateral, concentrating on the strategic focus segments identified by the PPS Portfolio Analysis (50%).

  • Interacts with relevant departments (including Marketing, Engineering, Sales, and Customer Service) and customers, as well as external vendors (including marketing communication design firms, photographers, and commercial printers) to coordinate, create, and distribute marketing collateral for both existing Top Products and Product Innovation pipeline projects (including brochures, data sheets, photos, and videos).
  • Aids in writing, editing, and developing materials for product promotion in our strategic focus segments (including internet content, marketing literature, internal and external presentations).
  • Works with other departments (including Human Resources and Health, Safety, & Environment) to develop and promote job opportunities to create Winning Teams and safety messages that emphasize our Journey to Zero commitments.
  • Monitors PPS general email inbox and distributes customer and vendor requests to the appropriate department and/or person, prioritizing Top Customer needs.
  • Prepares and ships marketing collateral for industry events that support our NBS Next strategic focus segments.
  • Any other duties that may reasonably be assigned.
The customer service function of this position will perform order entry and administrative tasks to support external and internal customers (50%).
  • Works with relevant departments (including Master Data, Finance, and Shipping) to support customer orders, keeping key NBS Next metrics at top of mind.
  • Assembles and distributes operation and maintenance manuals to agents and customers.
  • Supports spare part sales, providing quotations for spare parts, communicating with customers on a regular basis in accordance with our NBS Next initiatives and policies (including minimum order values), and entering new spare part orders (prioritizing Top Customer orders).
  • Serves as a back-up for new and rework die order entry into ERP program.
  • Assists with customer visits (including ordering food) and ensures other details of the customer visit are handled.
  • Oversees and manages adequate inventory of office and cafeteria supplies, working with external vendors to place additional orders as required.
  • Files correspondence in Electronic Filing System (EFS).
  • Any other duties that may reasonably be assigned.
EDUCATION & EXPERIENCE REQUIREMENT

Detail-oriented, self-starter with strong communication and organizational skills. The successful candidate will have a proven ability to multi-task and work collaboratively as well as independently in a dynamic and entrepreneurial environment. The required qualifications for this position are as follows:
  • 1-3 years of related experience in a customer service and/or marketing function
  • Proficiency with Microsoft Office products, including Word, Excel, and PowerPoint
  • Experience with data entry
  • Exceptional telephone skills and high comfort level speaking with customers multiple times per day
  • Previous experience with design programs, such as the Adobe Creative Suite, preferred
SKILLS & ABILITIES
  • Must have strong interpersonal skills in order to interact with customers, suppliers and co-workers in a team based environment
  • Must have ability to handle multiple tasks and work independently with minimal direction
  • Must have good communication skills: written, verbal, and listening


WORKING CONDITIONS & PHYSICAL DEMANDS

Office environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

TRAVEL REQUIRED

None

#LI-TT1
Nordson Corporation provides equal employment opportunity to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, ancestry, disability, sexual orientation, gender identity, genetic information, citizenship status, marital status, pregnancy, veteran status or any other status protected by applicable federal, state, or local law. All employment offers are contingent upon successful completion of our pre-employment drug screening and background/criminal check, consistent with applicable laws.Third party recruiters and agencies should not contact employees of Nordson or its subsidiaries directly. Any resumes sent to a hiring manager or submitted to Nordson employees are considered unsolicited and property of Nordson. Nordson will not pay a placement fee unless the agency or recruiter has a signed contract with Nordson's Human Resources department in advance of submitting a candidate for consideration. Verbal and written approvals will not be considered a valid contract for service.