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Customer Service Representative
2 months ago
PetVet Care Centers, Inc. is one of the nation’s leading operators of veterinary hospitals for companion animals. The company operates over 450 hospitals across multiple states and employs over 11,000 people including over 800 veterinarians. Since its inception, PetVet has been structured around a model that is focused on developing a partnership between the hospitals and the company and providing the highest quality medicine and service.
$3/hour shift differential for all weekend/closing shifts. We are looking for ONE reliable full time closing CSR working Wednesday - Sunday closing shift (4:00PM - 12:30AM).
Berkeley Dog and Cat Hospital offers quality Emergency Medicine, General Practice, and Dentistry to residents of Berkeley and beyond. We are a busy, Veterinary practice looking for a customer-oriented professional with at least a year of Veterinary experience for our front desk.
We are currently seeking a compassionate, hardworking, animal loving human to join our team full time. We offer a 4/10, and an exciting, fast-paced work environment with opportunities to learn and grow in the Veterinary field. This can be an excellent opportunity to learn more about veterinary medicine and grow your career.
Our Customer Service Representatives support and add value to an efficient organization dedicated to excellence in patient care. You will perform a variety of clerical and customer service work such as answering telephones, making appointments, maintaining electronic medical records, collecting deposits/payments and balancing the cash drawer.
Our ideal candidate's has:
Excellent communication and client service skills
Ability to work in a team oriented environment
Ability to take direction
Ability to handle money accurately and honestly
Be well groomed and organized
Be friendly, outgoing and people-oriented
Must have sound decision making skills and be able to multi-task while working in an environment of stress
Essential Duties:
Offers clients a warm and friendly greeting in person or on the phone
Provide top notch customer service
Maintain a professional appearance (clothes and attitude)
Identify and work compassionately with clients in various emotional states
Responds to inquiries about the range of services the practice provides and the species we treat; refers to appropriate department/staff member as needed
Coordinates the flow of pets and owners in the lobby; placates owners distressed by long waits, scheduling glitches, and other problems
Recognizes the symptoms of pet(s) and owners in crisis; handles basic medical emergencies appropriately
Assists owners when picking up medications or special dietary products; answers questions
Inputs data to practice management software to check pets in; makes simple postings to accounts; compiles data for various reports
Receives and distributes incoming mail; processes and stamps outgoing mail
Performs cashiering duties; processes refunds, returns and credits as needed
Coordinates and schedules appointments; calls owners scheduled for the next day to remind them of their appointments, appointment times, and any special instructions, such as the need for fasting, withholding or administering medications
May assist with retail sales
Responds to client emails
Processes faxes
Shows up for work regularly; full time presence at work is essential for every shift
Obtain previous records from other facilities
Able to learn basic veterinary medicine terminology
Become familiar with retail products, medications, vaccinations, routine testing, and heartworm and flea preventatives and be able to confidently discuss with clients
Have a strong sense of excellent customer service and be able to provide that to clients during high stress situations
Be able to multi-task efficiently
Able to identify conditions over the phone that can potentially be emergencies and scheduling those appointments appropriately
May take medication refill requests and messages for doctors
Able to use Windows based computer systems, word processing, email, web search and other skills needed to effectively use software.
Able to reconcile the drawer and complete end of day duties at the close of the day
Performs other duties as assigned
In addition to a rewarding career opportunity and paid time off, Berkeley Dog and Cat Hospital offers employee health, dental and vision options; 401(k) along with insurance and disability coverage options.
Please include a cover letter letting us know why you would like to work in the Veterinary field
Job Type: Full-time
Salary: $20.00 - $26.00 per hour
Benefits:
401(k)
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
5x8
8 hour shift
Evening shift
Monday to Friday
Night shift
Weekends as needed
Work setting:
In-person
Experience:
Veterinary experience: 1 year (Preferred)
Customer service: 2 years (Required)
Shift availability:
Night Shift (Required)
Work Location: In person
Pay Range
$20—$26 USD
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.
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