Customer Service Representative

1 month ago

Portland, United States Reliable Credit Association Full time
Job Details

Job Location
Milwaukie - Milwaukie, OR

Salary Range
$20.80 - $22.34 Hourly

Description

Seeking Bilingual - English and Spanish communicators.

If you are looking for a career opportunity with a 60+ year old industry leader, look no further This is NOT remote.

If you are a great communicator who is ambitious, reliable, business focused, committed, and enjoys working in a fast-pace, busy, call-center environment COME GROW WITH US

At Reliable Credit Association Inc., we provide in-house employee training to ensure your growth and advancement.

We are a family of individuals committed to providing excellent service for our customers, collaboration with our business partners and a fun, workplace where our employees thrive.

As a Customer Service Representative, a non-exempt employee, you are critical to the success of our organization. Your day will include interaction with a diverse population of customers (primarily by telephone) whose needs you will address while overcoming challenges, identifying opportunities, providing solutions, negotiating, and informing. Throughout the day you will perform a variety of customer service-related duties and provide administrative and clerical support for branch operations. After mastering those skills, you have the opportunity for additional learning, growth, and promotion.

Essential Functions May Include:
  • Provide customer service primarily by telephone, in-person, and electronically by offering appropriate solutions, resolution for issues, and follow up.
  • Collections of certain past due loans and contracts, including making payment arrangements.
  • Fund loans and contracts.
  • Process payments, mail, titles, and certain accounts payable.
  • Satisfaction of certain loan and contract approval stipulations, such as employment and housing verifications.
  • Marketing for loans by inviting customers to apply for loans and offering optional ancillary products when they may provide benefit to the customer.
  • Obtaining and inputting, primarily via telephone, direct consumer loan applications, including inputting complete credit applications, identifying the real loan purpose and potential collateral to secure the loan.
  • CSRs are expected to contribute as needed to every project at Reliable Credit and to work as necessary to meet our customers' needs.
Knowledge, Skills, and Abilities:
  • High school diploma, GED or equivalent is generally required, industry experience preferred. Will accept any suitable combination of education, experience, or training.
  • Strong people interaction skills, customer awareness and service orientation. Ability and desire to follow the Golden Rule.
  • Personable with the desire to interact with others respectfully while developing productive working relationship and maintaining strict confidentiality.
  • Ability to effectively communicate, understand, and empathize while maintaining a professional, patient, friendly demeanor.
  • Ability to minimize conflict and maximize rapport while effectively working with diverse populations and those that at times may be experiencing high levels of stress.
  • Confidence in communicating difficult messages including denying a customer's request and a willingness to offer our products and services.
  • Self-motivation, a sense of urgency and adaptability.
  • Business acumen including, but not limited to business sense and understanding, keenness and quickness in understanding in dealing with business situations such as risk and opportunity.
  • Ability to learn and apply applicable laws and regulations.
  • Ability to learn and navigate multiple tasks, systems, and situations while working under pressure to meet deadlines.
  • Basic computer skills, including a general proficiency using Microsoft Office programs.
  • Fluency in English and Spanish is a bonus.
Qualifications

Knowledge, Skills, and Abilities:
  • High school diploma, GED or equivalent is generally required, industry experience preferred. Will accept any suitable combination of education, experience, or training.
  • Strong people interaction skills, customer awareness and service orientation. Ability and desire to follow the Golden Rule.
  • Personable with the desire to interact with others respectfully while developing productive working relationship and maintaining strict confidentiality.
  • Ability to effectively communicate, understand, and empathize while maintaining a professional, patient, friendly demeanor.
  • Ability to minimize conflict and maximize rapport while effectively working with diverse populations and those that at times may be experiencing high levels of stress.
  • Confidence in communicating difficult messages including denying a customer's request and a willingness to offer our products and services.
  • Self-motivation, a sense of urgency and adaptability.
  • Business acumen including, but not limited to business sense and understanding, keenness and quickness in understanding in dealing with business situations such as risk and opportunity.
  • Ability to learn and apply applicable laws and regulations.
  • Ability to learn and navigate multiple tasks, systems, and situations while working under pressure to meet deadlines.
  • Basic computer skills, including a general proficiency using Microsoft Office programs.
  • Fluency in English and Spanish is a bonus.

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