Member Services Representative

4 weeks ago

Northridge, United States Gold's Gym Full time
Why is it great to work here?

Gold's Gym is growing fast and looking for a Member Services Representative, just like you, to help us to provide world class service to our clubs and members by utilizing in-depth knowledge of company products and programs. We'll challenge your skills, talents and abilities and reward your every success. Here is just some of the benefits you will get by being a Gold's Gym employee:
  • Work in a fun environment with great people
  • Free gym memberships and discounts
  • Great benefits packaged that include 401K, medical, vision and dental
  • Opportunities to grow within the company
What sets us apart from the rest:
  • Dedication to our members successes and goals.
  • Ability to provide results in every challenge
  • Integrity which creates life-long relationships
  • Passion for people in the communities we serve
  • Pride in what we do and who we are
  • Leadership development (ongoing)
  • Excellence in execution
  • But most of all.... we are more than a gym; we are a family
We want talented individuals who:
  • Have a positive, upbeat, and outgoing attitude
  • Are passionate about hospitality and excellence for our members
  • Can work in a dynamic, fast-paced, goal-oriented environment without sacrificing quality of service provided to our members.
  • Have Fitness industry experience (preferred but not required)
  • Have perseverance to succeed through follow-up and follow through
  • Love to constantly learn and grow
When you come to work, you'll:
  • Performing data entry using word processing, spreadsheet or database commands and formats material
  • Creates data directories/subdirectories for file and report generation retrieval purposes
  • Reviewing discrepancies in data received, requests clarification or advises supervisor of issues related to data and performs data verification routines in accordance with company procedures
  • Creating membership plans and Personal training packages
  • Interacting with departmental and other staff on matters affecting data makes recommendations for improvement or enhancement to job processes to ensure standards in data entry, collection and retrieval
  • Processing batching for draft billing for all members with monthly credit card and checking/savings account billing
  • Maintains administrative records of all current and outstanding accounts (i.e., account change forms, status reports, etc.)
  • Determines the status of delinquent membership accounts by recording available information and determines proper course of action, such as chargebacks
  • Responds to escalated member issues forwarded by field operations. Resolves escalated issues using critical thinking skills and approved levels of discretion/empowerment
  • Develops and maintains high level of knowledge of customer service inquiry, account maintenance and other internal systems
  • Makes supervisor and senior management aware of any new or unusual developments regarding any and all member related or system related matters
There are some MUST HAVES:
  • High school diploma (Bachelor's degree strongly preferred)
  • Excellent communication and customer service skills
  • Ability to handle challenging customer issues with patience, tact and professionalism
  • Basic to advanced computer skills
  • Strong work ethic, integrity, and professional demeanor
  • Desire to be better than you ever have before


ASK YOURSELF IF YOU HAVE WHAT IT TAKES..... COME BE APART OF THE LEGACY TODAY

Gold's Gym provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation

In 1965, a small gym was founded on the shores of Venice Beach, California. Fast forward 55 years, and that humble establishment has blossomed into a worldwide fitness powerhouse known as Gold's Gym. With a presence on six continents and over 600 locations, Gold's Gym has achieved iconic status in the fitness industry. It's where legendary bodybuilders like Arnold Schwarzenegger, Lou Ferrigno, and Franco Columbu honed their craft, solidifying its reputation as the ultimate gym destination.

Gold's Gym boasts a culture with unparalleled recognition, with an impressive 96% aided brand awareness. Our journey to success is deeply rooted in our unique company culture, a blend of humility, dependability, and an entrepreneurial spirit, combined with boundless enthusiasm, collaboration, and creativity.

If this resonates with you, we eagerly anticipate receiving your application Join the legacy today

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