Client Services Advocate

2 weeks ago


Monmouth, United States HCAOA Full time

Responsive recruiter

Benefits:

  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance
Western Illinois Home Health Care is a local, family owned and operated company seeking a talented individual to further our mission of providing quality care and support seniors in their homes. Western Illinois Home Health Care has been serving the community for over 40 years. We are passionate about our mission and are looking for a team member who wants to make a difference in the lives of others.

The Client Services Advocate will work with clients and families to set up individualized care plans that will meet the specific needs of the client, coordinate and schedule care as needed, and supervise cases to ensure exceptional quality of care. This full-time position will include work both in the office and field, with travel time and mileage reimbursement.

Primary Duties of this position include but are not limited to:
  • Answer phones and provide excellent client experience and caregiver support
  • Build rapport with clients and families and schedule care as needed
  • Match caregivers best suited for clients and communicate care needs
  • Conduct supervisory visits in client homes to ensure quality of care
  • Assist with other office support duties as assigned
Qualifications include:
  • Minimum of 2 years office experience
  • Strong computer skills and proficiency with Microsoft Windows and Office (Word, Excel, Outlook, etc.)
  • Valid driver's license and reliable transportation
Other ideal qualities include:
  • Desire to help others
  • Professionalism
  • Attention to ability to retain details
  • Respect of confidentiality
  • Strong Critical thinking skills
  • Ability to lead and motivate others
  • Solid Organizational Skills
  • Ability to problem solve in fast-paced environment
  • Ability to work independently as well as a team
  • Ability to communicate in written and oral form


Compensation: $16.00 - $21.00 per hour

About Us
Western Illinois Home Health Care is a local, family-owned and operated company in West-Central Illinois since 1981. We help seniors remain safe and comfortable at home by providing in home skilled and supportive care and by providing support, direction, and peace of mind to their loved ones.

Serving Fulton, Hancock, Henderson, Henry, Knox, McDonough, Mercer, Schuyler, Rock Island, and Warren Counties.

Member businesses are independently owned and operated. Your application will go directly to the member business, and all hiring decisions will be made by the management of that business. All inquiries about employment at these businesses should be made directly to the business location, and not to Home Care Association of America.

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