Night Audit/Front Desk Agent

2 weeks ago

Pooler, United States KSL Resorts Full time

Position Summary

As a pivotal role in our Front Office, the Night Auditor/Front Desk Agent plays a pivotal role in ensuring the seamless operation of our hotel during the overnight hours. Beyond meticulously verifying guest accounts and reconciling revenues, they are entrusted with upholding impeccable guest services and ensuring the safety of our patrons. Strong communication, and the ability to work in a fast-paced environment are crucial for this role.

Essential Functions

  • Responsible for the overnight operations of the Hotel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services and safety.
  • Reconcile and complete all daily front desk agents' work.
  • Run find trial balance to post rooms and close day.
  • Run accounts receivable reports.
  • Provide next day reports for Front Office, Housekeeping, Sales, and Executive Office as required.
  • Perform duties of front desk agent as assigned.
  • Responsible for assisting in the direction and administration of Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
  • Handle emergency situations, ensuring the safety and security of guests and associates.
  • Maintain safety standards for front office associates in accordance with company policy.
  • Ability to provide professional communication with internal and external guests.
  • Oversee the VIP guest process including, but not limited to, reviewing VIP reservations, and ensuring smooth check-in/check-out.
  • Assist with up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
  • Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
  • Maintain front desk office supplies and equipment while keeping the front office areas clean and organized.
  • Tend to guests' complaints, questions, and provide exceptional customer service.
  • Carries out supervisor requests in accordance with hotel policies and standard operating procedures.
  • Follow all cleanliness standards to ensure guests' satisfaction.
  • Follow 4 Keys service standards, standard operation procedures, and safety standards.
  • Follow all appropriate policies and procedures while constantly striving to improve all standards of operations.
  • Follow safety and security procedures.
  • Adhere to attendance and reliability standards.
  • Follow all additional duties as assigned by management.
Skills and Abilities
  • Understand the mission, vision, and goals of the hotel
  • Must be able to prioritize and work efficiently with limited supervision
  • Must be able to speak, understand, and communicate utilizing the primary language(s) used in the workplace
  • Requires good communication skills, both verbal and written
  • Must be able to stand and exert well-paced mobility for up to 4 hours in length
  • Must be able to lift up to 75 lbs. on a regular and continuing basis
  • Must be able to push and pull carts and equipment weighing up to 50 lbs
  • Must be able to bend, stoop, squat, and stretch to fulfill cleaning tasks
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other employees
  • Strong team player, able to partner with management and other employees in a professional manner
Job Qualifications/Requirements

Education: High School Diploma or GED equivalence required

Experience: Minimum 1 year experience in a similar role; hotel experience preferred

Additional: Will be required to work flexible scheduled shifts based on business needs

Physical Requirements

The minimum physical requirements for this position include but are not limited to:
  • Must be able to lift and/or carry up to 40 pounds frequently to assist guests
  • Ability to stand for extended periods of time
  • Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation
  • Ability to bend and twist, push, and pull, stoop, and kneel
  • Ascend and descend a ladder

Reasonable Accommodation Statement

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Disclaimer

We are an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.If you need accommodation for any part of the application process because of a medical condition or disability, please contact: selectserviceshr@kslresorts.com.

KSL Resorts is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free workplace.

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