Guest Experience Coordinator
1 day ago
As a Guest Service Agent with Drury Hotels, you will be an integral part of our team, working closely with colleagues to ensure seamless guest experiences. With competitive pay starting at $16 per hour, you'll have the opportunity to grow and develop your skills in a dynamic environment.
The hotel location is 500 East Highway 80, Pooler, Georgia. We strive to create a welcoming atmosphere for all our guests and employees, offering benefits such as quarterly bonuses, flexible scheduling, and access to our award-winning wellness program.
- Incentives - Quarterly bonuses up to $3,200/year based on hotel results
- Work-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nights
- Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
- Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
- Retirement - Company-matched 401(k)
- Award-winning - Ranked among Forbes' Best Midsize Employers (2024)
You will serve as the first point of contact for our guests, greeting them warmly and addressing any concerns they may have.
- Handle guest interactions with professionalism and courtesy.
- Manage front desk operations, including check-in, check-out, and issue resolution.
- Collaborate with colleagues to maintain a seamless and enjoyable experience for our guests.
- Participate in ongoing training and development programs to enhance skills and knowledge.
To excel in this role, you must possess excellent communication and organizational skills, with a strong ability to multitask and prioritize responsibilities effectively.
- Exceptional customer service skills and a warm, friendly demeanor.
- Strong organizational and time management skills, with the ability to work independently and as part of a team.
- Familiarity with computer systems and basic office equipment.
- Ability to communicate effectively in English.
- Flexibility to work varying shifts, including evenings and weekends.
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