Customer Service Representative II

4 months ago


Orlando, United States Venu+ Full time
What We Do

VENU+ is the global leader in turn-key revenue-share outsourced services, with a focus on guest mobility, storage, experiential souvenirs and entertainment solutions for high-traffic retail, leisure, and amusement venues globally. To maintain a fulfilling work environment that propels the performance of an industry-leading service partner, we recruit the most talented individuals to become a part of our team.

Our collaborative culture and global presence create a stream of new and fresh opportunities to shape the future and advance our company. We value your unique perspective, expertise, curiosity, and ambition.

Description

Are you passionate about providing excellent customer service and connecting with people? We are looking for a friendly and outgoing individual to join our team as Customer Service Representative in the entertainment industry. In this role, you will be the first point of contact for our customers, ensuring their satisfaction and enhancing their overall experience. If you have a positive attitude, strong communication skills, and enjoy problem-solving, this could be the perfect opportunity for you

Responsibilities
  • Provide exceptional customer service for Scooterbug Reservations and VENU + Arcades
  • Maintain a strong knowledge of our products and services to effectively assist customers on planning and booking reservations
  • Handle a high volume of incoming calls, emails, and chats, ensuring timely responses
  • Build and maintain strong relationships with customers, striving to exceed their expectations
  • Collaborate with other internal teams to resolve customer issues and provide accurate information
  • Document all customer interactions and follow up on any outstanding matters
  • Contribute to ongoing process improvements to enhance the customer experience
Requirements
  • 6 months to 1-year previous experience in a customer service role, preferably in the call center entertainment industry
  • Strong verbal and written communication skills
  • Excellent problem-solving abilities
  • Exceptional interpersonal skills and the ability to build rapport quickly
  • Ability to work independently and as part of a team
  • Proficient computer skills, including knowledge of Microsoft Office and customer service software (reservations are entered into the computer according to standard operating procedures)
  • Availability to work flexible hours, including evenings and weekends
  • Schedule: Mid-Shift 11:30am - 8:00pm
  • High school diploma or equivalent


  • Orlando, United States Smart City Networks Full time

    Company Overview Smart City is the nation's leading provider of telecommunications for convention centers and meeting facilities throughout the United States. We manage the technology services for more than 3,000 events annually within all our 39 facilities spread throughout North America. The CSSR II contributes to the overall success of the company by...


  • Orlando, United States Smart City Solutions, LLC Full time

    Job DescriptionJob DescriptionCompany OverviewSmart City is the nation’s leading provider of telecommunications for convention centers and meeting facilities throughout the United States. We manage the technology services for more than 3,000 events annually within all our 39 facilities spread throughout North America. The CSSR II contributes to the overall...


  • Orlando, Florida, United States Smart City Networks Full time

    About UsSmart City Networks is the leading provider of telecommunications for convention centers and meeting facilities across the United States. Our team manages technology services for over 3,000 events annually in 39 facilities throughout North America.Job OverviewThe CSSR II plays a vital role in our company's success by working closely with attendees,...


  • Orlando, United States M. Coast Orlando Full time

    The customer comes first within the hospitality industry and that is no exception at M. Coast. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and...


  • Orlando, Florida, United States Silver Airways, LLC Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and dedicated customer service representative to join our team at Silver Airways, LLC. As a customer service representative, you will be the face of our company, interacting with customers daily and providing exceptional service.Job Description:Our customer service representatives are...


  • Orlando, United States Titan Motorsports Full time

    Job Title: Customer Service Representative Description: Titan Motorsports is looking for Customer Service Representatives to join our sales team. The successful applicant will be working directly with our customers from across the world. You will be our first-line of contact to our customers. You will use our tools to recieve track and resolve customer...


  • Orlando, Florida, United States ES Solutions Firm Full time

    Job Title: Customer Service RepresentativeOverview: At ES Solutions Firm, we're committed to delivering exceptional customer experiences. Our Customer Service Representatives play a vital role in achieving this goal by providing top-notch support to our clients.Salary: $45,000 - $55,000 per year, depending on experience and qualifications.About the Role: As...


  • Orlando, Florida, United States GPM Investments Full time

    GPM Investments is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you'll be responsible for providing exceptional customer service and ensuring that every customer leaves the store satisfied. Your responsibilities will include greeting customers, processing transactions, and resolving any customer complaints...


  • orlando, United States Malibu Events Promotions Full time

    Join Our Team as a Customer Service Representative and Make a Difference!Are you a problem-solver who enjoys interacting with people?We're looking for a Customer Service Representative to provide outstanding service to our customers. You'll play a key role in ensuring customer satisfaction and building lasting relationships.ResponsibilitiesHandle customer...


  • Orlando, United States Malibu Events Promotions Full time

    Join Our Team as a Customer Service Representative and Make a Difference!Are you a problem-solver who enjoys interacting with people?We're looking for a Customer Service Representative to provide outstanding service to our customers. You'll play a key role in ensuring customer satisfaction and building lasting relationships.ResponsibilitiesHandle customer...


  • Orlando, Florida, United States Michaels Stores, Inc. Full time

    At Michaels Stores, Inc., we're looking for a highly motivated Customer Service Representative to join our team in the Store - ORL-LEE VISTA, FL location. This is a unique opportunity to provide exceptional customer experiences and make a lasting impact on our customers' shopping journeys.Job Description:As a Customer Service Representative, you will be...


  • Orlando, Florida, United States Checkers #762 Full time

    Job Title: Customer Service RepresentativeWe are seeking a friendly and outgoing individual to join our team as a customer service representative at Checkers #762. As a member of our team, you will be responsible for providing excellent customer service and ensuring that every guest has a positive experience.Estimated Salary:$10-$12 per hour, based on...


  • Orlando, United States Hustle Notice Biz Full time

    Customer Service RepresentativeDepartment: The One AgencyEmployment Type: Full TimeLocation: Orlando, FLCompensation: $18.00 - $28.00 / hourDescriptionJob Title: Customer Service Representative Company: The One AgencyLocation: Orlando, FLJob Description: As a Customer Service Representative, you will serve as the primary point of contact for clients,...


  • Orlando, United States Hustle Notice Biz Full time

    Customer Service RepresentativeDepartment: The One AgencyEmployment Type: Full TimeLocation: Orlando, FLCompensation: $18.00 - $28.00 / hourDescriptionJob Title: Customer Service Representative Company: The One AgencyLocation: Orlando, FLJob Description: As a Customer Service Representative, you will serve as the primary point of contact for clients,...


  • Orlando, United States Hustle Notice Biz Full time

    Customer Service RepresentativeDepartment: The One Agency Employment Type: Full Time Location: Orlando, FL Compensation: $18.00 - $28.00 / hour DescriptionJob Title: Customer Service Representative Company: The One AgencyLocation: Orlando, FLJob Description: As a Customer Service Representative, you will serve as the primary point of contact for clients,...


  • Orlando, United States The Staffing Resource Group, Inc Full time

    Job DescriptionCustomer Service RepresentativeExciting opportunity with multiple openings! Job Scope:The purpose of the Customer Service Representative (CSR) is to meet or exceed the customer s expectations by assessing our customer s needs, assigning priorities, and triaging the information to the appropriate resources. (Customers may include patients,...


  • Orlando, United States The Staffing Resource Group, Inc Full time

    Job DescriptionCustomer Service RepresentativeExciting opportunity with multiple openings! Job Scope:The purpose of the Customer Service Representative (CSR) is to meet or exceed the customer s expectations by assessing our customer s needs, assigning priorities, and triaging the information to the appropriate resources. (Customers may include patients,...


  • Orlando, Florida, United States Tailored Brands Inc Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Senior Customer Service Representative to join our team at Tailored Brands Inc. In this role, you will be responsible for delivering exceptional customer service and ensuring a positive shopping experience for our valued customers.About the RoleThis is a full-time position with a competitive...


  • Orlando, Florida, United States Gordon Food Service Full time

    Gordon Food Service Store LLC offers a competitive salary of $45,000 to $55,000 per year, along with a range of benefits and opportunities for advancement.About the JobWe are seeking a skilled Van Delivery Driver to join our team. As a Van Delivery Driver, you will be responsible for delivering products to customers in a timely and efficient manner. This...


  • Orlando, Florida, United States Lighthouse Works Full time

    Job DetailsJob LocationRemote - Orlando, FL Remote TypeFully Remote Education LevelHigh School DescriptionWe are seeking a highly skilled Customer Service Representative - Creole Speaker to join our team at Lighthouse Works. As a key member of our customer service team, you will be responsible for providing excellent customer service to our clients through...