Customer Service Representative
4 weeks ago
Department: The One Agency
Employment Type: Full Time
Location: Orlando, FL
Compensation: $18.00 - $28.00 / hour
Description
Job Title: Customer Service Representative
Company: The One Agency
Location: Orlando, FL
Job Description:
As a Customer Service Representative, you will serve as the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, problem-solving abilities, and a commitment to delivering high-quality service.
Key Responsibilities
- Respond promptly to client inquiries via phone, email, and in-person.
- Provide detailed information about insurance products, policies, and services.
- Assist clients with billing questions, policy changes, and claims processing.
- Resolve customer complaints or escalate issues to the appropriate department.
- Maintain accurate and up-to-date client records in company systems.
- Collaborate with team members to address client needs and improve service quality.
- High school diploma or equivalent
- Strong verbal and written communication skills.
- Excellent problem-solving and multitasking abilities.
- Proficiency in Microsoft Office and ability to learn customer management software.
- Friendly and professional demeanor with a client-focused approach.
- Competitive salary
- Health, dental, and vision insurance
- Retirement savings plan
- Paid time off and holidays
- Opportunities for professional development and advancement
- Supportive and collaborative work environment
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