Customer Service Representative

4 weeks ago


Orlando, United States Hustle Notice Biz Full time
Customer Service Representative

Department: The One Agency

Employment Type: Full Time

Location: Orlando, FL

Compensation: $18.00 - $28.00 / hour

Description

Job Title: Customer Service Representative

Company: The One Agency

Location: Orlando, FL

Job Description:
As a Customer Service Representative, you will serve as the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, problem-solving abilities, and a commitment to delivering high-quality service.

Key Responsibilities
  • Respond promptly to client inquiries via phone, email, and in-person.
  • Provide detailed information about insurance products, policies, and services.
  • Assist clients with billing questions, policy changes, and claims processing.
  • Resolve customer complaints or escalate issues to the appropriate department.
  • Maintain accurate and up-to-date client records in company systems.
  • Collaborate with team members to address client needs and improve service quality.
Skills, Knowledge and Expertise
  • High school diploma or equivalent
  • Strong verbal and written communication skills.
  • Excellent problem-solving and multitasking abilities.
  • Proficiency in Microsoft Office and ability to learn customer management software.
  • Friendly and professional demeanor with a client-focused approach.
Benefits
  • Competitive salary
  • Health, dental, and vision insurance
  • Retirement savings plan
  • Paid time off and holidays
  • Opportunities for professional development and advancement
  • Supportive and collaborative work environment


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