Data Scientist

2 weeks ago

Lexington, United States Lexmark Full time

As a Lexmark Data

Scientist

you will work as a part of the

Services Customer Enablement

team.

Customer Enablement

is responsible for

the support web experiences and

content to answer

technical questions

our

customer

s

or partner

s may have

related to Lexmark's products and their usage.

Enabling

customer

and partners to find answers is part of self-service

.

Doing this when they need, on their device of preference, in

their

language, enables us to personalize their experience

and resolve a pain point on their terms, without having to contact Lexmark. The Data Scientist will collaborate

with various functional teams and stakeholders throughout Lexmark to

identify

opportunities

to

leverag

e

company data to drive business solutions. Mine

and analyze data from company databases to drive optimization and improvement of

service delivery,

product development, and business strategies.

Provide support to the development and business area communities for Lexmark data sources, data visualization / dashboards and analysis

.

I

nvestigat

e how to

leverag

e

GenAI

tools to provide value

for

content lifecycle management and or search functionality

. Skills The skillset to be used in the job are listed below. A strong candidate will have a good foundation in some or all these areas plus the desire to

learn

the others. Machine Learning

,

Deep Learning

GenAI

/ LLM familiarity

Statistics

Programming (

likely Python

,

R

, SQL

)

Data visualization (

likely

P

BI

, JMP)

Database and data structures familiarity

Data querying skills (

likely SQL

)

Communication & organizational skills

Role Requirements: Collab

oration

with cross functional business areas

regarding

the research

and

testing of

GenAI

tool

s

for support

website experience

for

end users o

r

skilled field technicians.

Evaluate the use of

GenAI

to improve efficiency of Content Authoring team to

maintain

accuracy and relevance of content on

support

websites

;

including leveraging case history from Dynamics (CRM)

Manage

data tools

and visualizations

for Service Training

.

Enabling

team

to connect training effectiveness to individual performance in

field

.

Work with cross-functional Lexmark team resources to rapidly develop proof of concepts based on business area provided

data

Blend methodologies from machine learning, applied statistics, and operations research

in order to

distill complex and disparate data sources into value-added information streams accessible by non-technical

staff

Create interactive applications and visualizations that empower our workforce to discover advanced analytics without becoming a data

scientist

Preferred Qualifications: Bachelor of Science in Physics, Math, Statistics, Economics, Chemistry, Computer Science

, Data Science,

or related fiel

ds or direct related experience

Computing programming skills & experience such as Python, R, SQL/

noSQL

,

Demonstrated experience with experimental design, sampling

methodology

, Bayesian inference, generalized linear models, hierarchical modeling, unsupervised learning (factor analysis/principal components/clustering), shrinkage methods (ridge/lasso), decision trees and deep learning.

Experience with Cloud Platforms such as Azure File

Storage,

Azure

Databricks,

is a plus.

General printer business domain knowledge is a plus

.

#LI-KB1 How to Apply ? Are you an innovator? Here is your chance to make your mark with a global technology leader. Apply now We are proudly an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, color, religion, gender, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression. Global Privacy Notice Lexmark is committed to appropriately protecting and managing any personal information you share with us. Click

to view Lexmark's Privacy Notice.

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