Associate Patient Care Coordinator

4 weeks ago

Oneonta, United States UnitedHealth Group Full time

$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Associate Patient Care Coordinator welcomes, greets, interviews patients and/or representatives in person or over the telephone to ensure their initial experience with the hospital is exceptional; the Associate Patient Care Coordinator will also obtain the required demographical and insurance information to ensure proper billing/reimbursement to the hospital. Secure required signatures from patients and/or representatives to protect hospital’s interests. Provides excellent patient experience for guests with a high level of professionalism. This position is full-time (40 hours/week), Rotating Days - 3:30 PM – 11:30 PM EST. Our office is located at 1 Norton Ave, Oneonta, NY. We offer 4-6 weeks of on-the-job training. The hours of the training will be based on schedule or will be discussed on your first day of employment. Primary Responsibilities: Communicates directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits. Utilizes computer systems to enter access or verify patient data in real-time ensuring accuracy and completeness of information. Gathers necessary clinical information and processes referrals, pre-certification, pre-determinations, and pre-authorizes according to insurance plan requirements. Verifies insurance coverage, benefits, and creates price estimates, reverifications as needed. Collects patient co-pays as appropriate and conducts conversations with patients on their out-of-pocket financial obligations. Identifies outstanding balances from patient’s previous visits and attempts to collect any amount due. Responsible for collecting data directly from patients and referring provider offices to confirm and create scheduled appointments for patient services prior to hospital discharge. Responds to patient and caregivers' inquiries related to routine and sensitive topics always in a compassionate and respectful manner. Generates, reviews, and analyzes patient data reports and follows up on issues and inconsistencies as necessary. Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units. Required Qualifications: High School Diploma / GED (or higher). 1+ years of customer service experience. Must be 18 years of age or older. Ability to work full-time (40 hours/week) with rotating days from 3:30 PM – 11:30 PM EST. Preferred Qualifications: 1+ years of experience in scheduling and authorizations. Healthcare experience and clinical knowledge. Soft Skills: Ability to engage and effectively communicate with individuals and groups of adults at all levels within the organization. Ability to build rapport quickly, develop trust, sustain working relationships, and represent CRH positively in internal and external meetings. Strong time-management and organizational skills. Effective communication skills and interpersonal skills. Basic keyboarding skills. Strong interpersonal, communication and customer service skills. Physical Demands: Standing for long periods of time (10 hours) while using a workstation on wheels and phone/headset. **PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full-time, part-time or per diem basis ("Internal Candidates") are not eligible to receive a sign-on bonus. New York Residents Only: The salary range for New York residents is $16.00 to $28.27 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual #J-18808-Ljbffr

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