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As one of the largest premium finance companies in the country, FIRST Insurance Funding provides full premium finance services, plus additional services built specifically for agencies. We pride ourselves on the variety of incentive programs, services, and technology we offer. This not only helps grow the agents, brokers, and companies we partner with, but also helps them better serve their clients. FIRST Insurance Funding is a subsidiary of Wintrust, a financial services company with more than $50 billion in assets. Why join us? An award-winning culture We are rated a Top Workplace by the Chicago Tribune (past 9 years) and Employee Recommended award by the Globe & Mail (past 6 years) Competitive pay and discretionary or incentive bonus eligible Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement, to name a few Family-friendly work hours With 175+ community bank locations, we offer opportunities to grow and develop in your career Promote from within culture This is a hybrid position, with being in the office 2-3 days a week. Please note: The first two weeks will be 100% in the office for training purposes. Job Summary Interact with internal and external parties to provide information in response to inquiries about accounts and to handle and resolve issues. Analyze accounts, research transactions and updates information in system. Processes a variety of correspondence. What You Will Be Doing Assist customers, agents, carriers, general agents, internal representatives and others via telephone, email and web-based meetings. Analyze complex transactions, update information, and submits or approves posting corrections as required to resolve issues by exercising good judgement with callers to resolve issues/concerns. Refer unresolved customer grievances to supervisor and/or designated departments for further investigation in order to be resolved. Obtain Payment Return Reports, analyze activity, research and review accounts to determine the appropriate action, update and distribute spreadsheet. Interact with internal and external parties to provide information in response to inquiries about accounts and to handle and resolve issues. Analyze accounts, research transactions and updates information in system. Processes a variety of correspondence. Qualifications 1-2 years of customer service experience General computer skills, including Microsoft Office suite High school diploma, Associates or Bachelor's Degree Call center experience, finance experience is a plus. Benefits Medical Insurance Dental Vision Life insurance Accidental death and dismemberment Short-term and long term Disability Insurance Parental Leave Employee Assistance Program (EAP) Traditional and Roth 401(k) with company match Flexible Spending Account (FSA) Employee Stock Purchase Plan at 5% discount Critical Illness Insurance Accident Insurance Transportation and Commuting Benefits Banking Benefits Pet Insurance From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To be Chicago’s Bank and Wisconsin's Bank, we need to reflect that diversity both in all the communities we serve, the people we employ, the organizations we work with, and our banking and lending practices. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran or any other characteristic protected by law. #J-18808-Ljbffr
