General Manager
1 day ago
Summary of Duties:
The General Manager will partner with the Director of Operations and Human Resources, proactively communicating and ensuring compliance with all reporting and operation requirements. The General Manager will facilitate and manage the local branch and key operational procedures assigned to the business needs. The General Manager shall also utilize tools provided by corporate HR and executives such as the statement of work, recruiting plan, and Microsoft Office, driving effective technical solutions.
Responsibilities:
- Responsible for security operations and customer contract services for the Guarding division.
- Maintain performance and operate within fiscal parameters; strong P&L management is a must.
- Ensure and maintain sound audit procedures complying with governmental regulations.
- Recruit and interview new employees to meet the needs of our guarding clients.
- Execute operations and training while maintaining the sound discipline of corporate procedures.
- Regularly meet with customers to ensure mutual goals and objectives are met.
- Develop client relations and secure new business opportunities.
- Establish the scheduling requirements for employees/agents under their supervision. Make assignments to ensure that positions are covered and that the Client is being served in accordance with their needs. Responsible for placing staff due to call-offs and time off requested.
- Train staff, evaluate and document employee performance. Provide direction for employees through appropriate communication. Issue disciplinary action and make a corrective action plan to assist employees in altering their behavior. Commend employees for outstanding achievement.
- Prepare reports, investigate, respond to questions, and provide documentation.
- Follow all safety rules. Observe and report any unsafe or hazardous conditions immediately to the proper authority.
- May be requested to perform other duties as assigned based on the SVP's needs or client activity.
- Use proper body mechanics while performing duties.
- Remain alert and aware of the startup timeline.
- Demonstrate the ability to think clearly during crisis or high-stress periods.
- Possess empathetic abilities in dealing with employees and their questions.
- Demonstrate ability to work with others and interact appropriately.
- Maintain communication with the team on any changes that may affect operations.
- Work with leadership to adapt and apply Prosegur initiatives and programs in a manner that supports local business needs.
- Communicate and demonstrate support for Prosegur decisions even if not consistent with own point of view.
- Partner with Corporate HR teams on special projects and assignments.
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