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Customer Support Representative

3 months ago

Towson, United States Core 9 Concepts Full time

Hiring an Energetic Full-Time Entry-Level Customer Support Representative:

Our company is a culture-forward business management firm where we put our team members first. We pride ourselves on our inclusive business model, welcoming professionals from all walks of life. This diversity within our Customer Support Representative team has enriched our atmosphere and culture. We have a family-like environment, unlike any other company, where we hear all voices and celebrate diversity. We invest in our Customer Support Representatives heavily in training and development. We are looking for a like-minded entry-level professional who enjoys connecting with consumers and team members alike. Our Entry-Level Customer Support Representative should have a passion for people, eagerness for success, and drive to deliver the BEST customer experience every time

After training, the Entry-Level Customer Support Representatives responsibilities will include:

  • Initiate contact with customers, providing friendly and helpful answers to their product inquiries
  • Navigate challenging customer questions, maintaining a pleasant and helpful demeanor geared toward solutions and a positive outcome
  • Learn our sales techniques, navigating consumer negotiations with high closing rates and customer retention
  • Create purchase orders and mediate the onboarding with the client and the consumer
  • Generate new accounts and successfully add them to the CRM with timely responses to all account questions
  • Eagerly participate in additional training and skillset advancement opportunities