Customer Service Representative

5 days ago

Towson, United States PostScan Mail Full time

We are looking for a qualified customer service representative (CSR) to join our team. You will provide support to our business development representatives and respond to customer and prospect queries. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.


Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices. You should also be able to interpret sales metrics and be goal-oriented. We expect you to perform well in a team environment and have exceptional people skills.


Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations. This position does not involve cold calling but does involve communication with warm leads. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.


Office address: 606 Baltimore Ave, Towson MD 21204


Responsibilities:

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Aid with mail room operations such as packaging, shipping and receiving mail
  • Assist with walk in fingerprinting servicing clients
  • and other duties as assigned.


Requirements and Skills:

  • Proven work experience as a customer service rep or sales support associate
  • Proficiency with MS Office Suite, particularly MS Excel
  • In-depth understanding of sales principles and customer service practices
  • Excellent communication skills
  • Analytical and multitasking skills
  • Teamwork and motivational skills


Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 40 per week

Schedule: Monday - Friday, 9:00am-5:30pm


Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

  • Customer Service Representative

    3 days ago

    Towson, United States PostScan Mail Full time

    We are looking for a qualified customer service representative (CSR) to join our team. You will provide support to our business development representatives and respond to customer and prospect queries. The best CSRs are genuinely excited to help customers. Theyre patient, empathetic, and passionately communicative. They love to talk and understand the value...

  • Customer Service Representative

    5 days ago

    towson, United States PostScan Mail Full time

    We are looking for a qualified customer service representative (CSR) to join our team. You will provide support to our business development representatives and respond to customer and prospect queries. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the...

  • Customer Service Representative

    4 days ago

    Towson, United States PostScan Mail Full time

    We are looking for a qualified customer service representative (CSR) to join our team. You will provide support to our business development representatives and respond to customer and prospect queries. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the...

  • Customer Service Representative

    7 days ago

    Towson, Maryland, United States Homelandhealthyhomes Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for scheduling appointments with clients and providing exceptional customer service.Key ResponsibilitiesSchedule appointments with clients via phone or emailProvide STELLAR...

  • Customer Service Representative

    2 weeks ago

    Towson, United States Priority One Staffing Services Full time

    Job OpportunityWe are seeking highly skilled and bilingual individuals to join our team as Customer Service Representatives. As a key member of our team, you will be responsible for providing exceptional customer service to our clients.Responsibilities:Provide customer service to clients via phone, email, and chatRespond to customer inquiries and resolve...

  • Customer Service Representative

    3 weeks ago

    Towson, Maryland, United States Giant Food Full time

    About Giant FoodGiant Food is a leading grocery store chain with a rich history dating back over 80 years. With over 160 stores across the Mid-Atlantic region, we are committed to providing our customers with the best shopping experience possible.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer...

  • Customer Service Representative

    4 months ago

    Towson, United States Homelandhealthyhomes Full time

    **Customer Service Representative** Location: Towson, MD The primary role of this administrative position is to schedule appointments via phone or email with clients (Homeowners and Real Estate Agents). Appointments consist of testing homes for impurities in their drinking water, mold, radon, septic inspections, sewer inspections, and well yield tests. ...

  • Customer Service Representative

    1 week ago

    Towson, Maryland, United States Public Storage Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Public Storage. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our customers, and contributing to the success of our business.Key...

  • Customer Service Representative

    4 months ago

    Towson, United States Fogo de Chão Full time

    Fogo de Cho is a leading Brazilian steakhouse, or Churrascaria, which has specialized for nearly 40 years in fire-roasting high-quality meats utilizing the centuries-old Southern Brazilian cooking technique of churrasco. Here at Fogo, we complement our extraordinary service with extraordinary people. It's fun to work in a company where people truly BELIEVE...

  • Customer Service Representative

    4 months ago

    Towson, United States Kennedy Services Full time

    Job DescriptionJob DescriptionImmediate need for customer service professionals to support higher education institutions! Call Center Representative will be responsible for helping customers by providing product and service information and resolving technical issues. This is a full time position, Monday through Friday, with possible overtime available. The...

  • Bilingual Customer Service Representative

    1 month ago

    Towson, Maryland, United States State of Maryland Full time

    OverviewWe welcome all qualified candidates to apply for this position. This recruitment is specific to the role and may be utilized to fill multiple current and future openings.COMPENSATIONBranch Office Representative - $20.00/hourWORK LOCATIONThis opportunity is available for individuals who can work in various locations.ROLE RESPONSIBILITIESAre you...

  • Customer Service Representative

    1 week ago

    Towson, United States Sodexo Full time

    Sodexo Job OpportunityWe are seeking a skilled Customer Service Specialist to join our team at Sodexo. As a key member of our customer service team, you will be responsible for:Key Responsibilities:Handling customer inquiries and resolving issues in a timely and professional mannerProviding exceptional customer service and support via phone, email, or...

  • Customer Service Representative

    2 weeks ago

    Towson, Maryland, United States Marshalls Full time

    Customer Service Associate at MarshallsWe are seeking a Customer Service Associate to join our team at Marshalls. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences and supporting a positive store culture.Key Responsibilities:Role model established customer experience practices with internal and...

  • Customer Support Representative

    3 weeks ago

    Towson, United States DreamCrafters Management Full time

    The consumer comes first within the hospitality industry and that is no exception at Dreamcrafters Management. Our Customer Support Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Support Representative, you will be a part of...

  • Customer Support Representative

    3 weeks ago

    Towson, United States DreamCrafters Management Full time

    Job DescriptionJob DescriptionThe consumer comes first within the hospitality industry and that is no exception at Dreamcrafters Management. Our Customer Support Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Support...

  • Customer Support Representative

    3 weeks ago

    Towson, United States DreamCrafters Management Full time

    The consumer comes first within the hospitality industry and that is no exception at Dreamcrafters Management. Our Customer Support Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Support Representative, you will be a part of...

  • Customer Support Representative

    5 months ago

    Towson, United States DreamCrafters Management Full time

    The consumer comes first within the hospitality industry and that is no exception at Dreamcrafters Management. Our Customer Support Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Support Representative, you will be a part of...

  • Customer Service Representative

    3 weeks ago

    Towson, Maryland, United States Sodexo S A Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Cashier/Food Service Worker at Sodexo. As a key member of our food service operation, you will be responsible for providing exceptional customer service, operating the cash register, and maintaining a clean and safe working environment.Key...

  • Customer Service Representative

    1 week ago

    Towson, Maryland, United States Public Storage Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Property Manager at Public Storage. As a Property Manager, you will be responsible for providing exceptional customer service, managing daily operations, and ensuring the overall success of our storage facilities.Key Responsibilities:Assess customer storage...

  • Customer Support Representative

    5 months ago

    Towson, United States Core 9 Concepts Full time

    Hiring an Energetic Full-Time Entry-Level Customer Support Representative: Our company is a culture-forward business management firm where we put our team members first. We pride ourselves on our inclusive business model, welcoming professionals from all walks of life. This diversity within our Customer Support Representative team has enriched our atmosphere...