Credit & Collections Specialists

4 weeks ago


Kansas City, United States Advantage Tech Full time

ATI is seeking Credit and Collections Specialists to join their partner in OP, KS — Responsibilities: Make a large volume of outbound calls daily to assigned accounts with a customer service mindset Monitor all assigned accounts by reviewing the client’s aging, manage all potential bad debit, DSO, aging Research accounts in Microsoft Dynamics GP to verify credits and debits make are accurately post against supporting documents showing timely reflect within company guidelines Conduct research in Microsoft Dynamics GP to satisfy customer inquiries Provide invoices and other necessary documentation to customers Escalate disputes timely to our Dispute Resolutions team and then follow-up with the customer once resolution is determined Process phone payments for customer accounts Prepare and send aging reports on-time to assigned accounts Maintain financial security by adhering to internal accounting controls Work across multiple internal teams including Collections and Dispute Resolutions and Accounts Receivable to resolve issues and drive customer satisfaction. Other duties as assigned Required Skills and Competencies: Ability to communicate effectively with customers, including C-Level executives both on the phone and in writing Strong communication skills, including active listening and clear articulation Customer service mindset with the ability to solve problems, alleviate conflicts, and escalate tactfully Strong attention to detail with a focus on accuracy Self- motivated with excellent time management and organizational skills Ability to work in a metrics driven environment Ability to work cooperatively with others within a team environment Computer skills, including strong working knowledge of Microsoft Excel

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