Regional Customer Care Team Lead | Edwardsville
3 days ago
Position Summary The Regional Customer Care Team Lead will serve as a leader for the Customer Care team, earning trust and loyalty through unparalleled service. The Regional Team Lead will effectively coach their team to ensure service excellence and exceptional performance. Duties & Responsibilities Coach, mentor and manage regional team Lead new hire, and recurring, training sessions for Customer Care Identify system and workflow improvements to enhance efficiency and experience Resolve and respond to escalated customer issues Monitor and follow-up on Net Promoter alerts Report on Customer Care performance metrics to ensure that service standards are being met Education & Experience Knowledge of: Advanced knowledge of line of business policies, procedures and products Advanced knowledge of web browsers, social media platforms and mobile devices Strong understanding of roles and responsibilities of employees and operations of a call center Have or the ability to obtain a Busey account Ability to: Provide specialized support Manage and respond to support requests via live chat, email and social media Troubleshoot advanced customer issues/requests Possess strong interpersonal, written and verbal communication skills Analyze and solve problems efficiently and accurately Maintain confidentiality Excellent active listening and coaching skills Manage time utilizing good judgement and initiative in organizing and prioritizing workload Mentor and coach staff to positive customer satisfaction Maintain and compile data and statistics for records and reports Education and Training: Requires High School Diploma; some college preferred Requires knowledge of Microsoft Office and Microsoft Excel Previous banking and customer service experience Prior experience in roles identifying customer needs to expand relationships while offering outstanding service 1-2 years experience in training or coaching role is preferred Previous experience in call center management preferred Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey's commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey's Equal Opportunity Employment. #J-18808-Ljbffr
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Regional Customer Care Team Lead
3 days ago
Edwardsville, Illinois, United States BankTalent HQ Full timeJob Title: Regional Customer Care Team LeadThe Regional Customer Care Team Lead will serve as a leader for the Customer Care team, earning trust and loyalty through unparalleled service.Key Responsibilities:Coach, mentor and manage regional teamLead new hire, and recurring, training sessions for Customer CareIdentify system and workflow improvements to...
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Shift Supervisor
2 weeks ago
Edwardsville, Illinois, United States CLEAN EATZ EDWARDSVILLE Full timeJob OverviewClean Eatz Edwardsville, a dynamic and growing company, is seeking a skilled Shift Lead to join our team. Located in Edwardsville, IL, we offer a unique work environment that fosters growth and development.Key ResponsibilitiesProvide exceptional customer service, ensuring a positive experience for all patronsCoordinate staff tasks to ensure...
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Regional Customer Care Team Lead
2 weeks ago
Edwardsville, Illinois, United States BankTalent HQ Full timeJob SummaryThe Regional Customer Care Team Lead will serve as a leader for the Customer Care team, earning trust and loyalty through exceptional service. The Regional Team Lead will effectively coach their team to ensure service excellence and outstanding performance.Key ResponsibilitiesCoach, mentor, and manage regional team membersLead new hire and...
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Cashier Position
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Edwardsville, Illinois, United States CLEAN EATZ EDWARDSVILLE Full timeJob Opportunity at Clean Eatz EdwardsvilleWe are seeking a reliable and attentive individual to fill a cashier role at our Edwardsville location. Located on 316 S Buchanan St, our ideal candidate will have day time availability and a strong work ethic.Key Responsibilities:Provide exceptional customer service to our patronsMaintain a clean and organized...
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Shift Manager
2 weeks ago
Edwardsville, Illinois, United States CLEAN EATZ EDWARDSVILLE Full timeJob OpportunityClean Eatz Edwardsville, a dynamic and growing company, is seeking a skilled Shift Lead to join our team. Located in Edwardsville, IL, we offer a unique work environment and opportunities for growth.Key ResponsibilitiesProvide exceptional customer service, ensuring a positive experience for our patrons.Coordinate staff tasks to ensure...
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Edwardsville, United States Edwardsville Care Center Full timeEdwardsville Care Center - CMAEdwardsville Care Center is looking to hire Certified Medication Aides (CMAs) to join our team. Are you looking for a career with a health care company that will value you? Do you want to be part of a dynamic and caring clinical team? If so, please read on!This rehabilitation nursing position is a permanent position earning a...
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Certified Medication Aide
1 month ago
Edwardsville, United States Edwardsville Care Center Full timeEdwardsville Care Center - CMA Edwardsville Care Center is looking to hire Certified Medication Aides (CMAs) to join our team. Are you looking for a career with a health care company that will value you? Do you want to be part of a dynamic and caring clinical team? If so, please read on! This rehabilitation nursing position is a permanent position earning a...
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GI Physician Opportunity in Edwardsville, IL
7 days ago
Edwardsville, Illinois, United States BJC Medical Group Full timeGI Physician Opportunity in Edwardsville, ILBJC Medical Group is seeking a skilled Gastroenterologist to join our team at our Outpatient Center in Edwardsville, Illinois. This is an exciting opportunity to be part of a new GI practice based in a beautiful newly remodeled building with dozens of referring primary care physicians.Practice OverviewSpacious and...
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Marketing Lead
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Edwardsville, Illinois, United States La Cross Dental Full timeMarketing Lead Job DescriptionLa Cross Dental, a growing dental practice administration and laboratory with multiple locations across the St. Louis area, is seeking a Marketing Lead to join our team in Edwardsville, IL. As a Marketing Lead, you will be responsible for developing and executing comprehensive marketing strategies for our businesses, managing...
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GI Physician Opportunity in Edwardsville, IL
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Edwardsville, Illinois, United States BJC Medical Group Full timeExciting Opportunity in GastroenterologyBJC Medical Group is seeking a skilled Gastroenterologist to join our team at our busy Outpatient Center in Edwardsville, Illinois. This is an excellent opportunity to work in a state-of-the-art facility with a large multi-specialty clinic and dozens of referring primary care physicians.Practice OverviewSpacious and...
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Edwardsville, United States Southern Illinois University Edwardsville Full timePosition TitleDirector of the Center for Crime Science and Violence Prevention Hiring UnitThe Graduate School Job DescriptionSouthern Illinois University Edwardsville (SIUE) is establishing the Center for Crime Science and Violence Prevention (CCSVP), a university wide research center located on the Southwestern Illinois Justice & Workforce Development...
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Edwardsville, Illinois, United States Schneider Full timeJob OverviewSchneider is seeking a reliable and skilled CDL-A Dry Van Truck Driver to join our team in Edwardsville, IL. As a Regional Van Truckload driver, you will enjoy a consistent flow of freight, predictable power lanes, and a high volume of shipments.Key BenefitsCompetitive pay: $980-$1,200 weeklyHome time: WeeklyExperience: All CDL holders95%...
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Edwardsville Calculus Tutor
2 weeks ago
Edwardsville, United States Varsity Tutors Careers Full time*Edwardsville Calculus Tutor Jobs* The Varsity Tutors platform has thousands of students looking for online Calculus tutors nationally and in Edwardsville. As a tutor who uses the Varsity Tutors platform, you can earn good money, choose your own hours, and truly make a difference in the lives of your students. *Why join our platform?* * Enjoy...
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Restaurant Manager
5 days ago
Edwardsville, Illinois, United States CBW Restaurant Holdings LLC Full timeJob OpportunityCrazy Bowls & Wraps is seeking a motivated and experienced Restaurant Manager to join our team in Edwardsville, IL.Key Responsibilities:Maintain a high level of service and hospitality that reflects our brandLead a positive and respectful work environmentDevelop and implement strategies to drive sales and growthManage inventory, labor, and...
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Edwardsville Calculus Tutor
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Edwardsville, Illinois, United States Varsity Tutors Careers Full timeEdwardsville Calculus Tutor JobAre you a skilled Calculus tutor looking for a flexible and rewarding opportunity? Varsity Tutors is seeking a talented individual to join our team as a Calculus tutor in Edwardsville. As a tutor, you will have the opportunity to work with students of all ages and skill levels, providing personalized instruction and support to...
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Edwardsville Algebra 2 Tutor
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Edwardsville, Illinois, United States Varsity Tutors Full time{"h1": "Edwardsville Algebra 2 Tutor Opportunity", "p": "At Varsity Tutors, we're committed to transforming the way people learn. As an Algebra 2 tutor in Edwardsville, you'll play a vital role in helping students achieve their academic goals.With our platform, you'll have the flexibility to choose your own hours and schedule, allowing you to balance your...
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GI Physician Opportunity in Edwardsville, IL
2 weeks ago
Edwardsville, Illinois, United States BJC Medical Group Full timeExciting Opportunity in GastroenterologyBJC Medical Group is seeking a skilled Gastroenterologist to join our team at our busy Outpatient Center in Edwardsville, Illinois. This is an excellent opportunity to work in a state-of-the-art facility with a large multi-specialty clinic and dozens of referring primary care physicians.Practice OverviewSpacious and...
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Computer Science Faculty Position
3 days ago
Edwardsville, Kansas, United States Southern Illinois Univeristy Edwardsville (SIUE) Full timeFaculty Position in Computer Science and CybersecuritySouthern Illinois University Edwardsville (SIUE) invites applications for a tenure-track faculty position in the Department of Computer Science, primarily in support of the Cybersecurity Engineering program.About the DepartmentThe Department of Computer Science at SIUE offers an ABET-accredited B.S....
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GI Physician Opportunity in Edwardsville, IL
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Edwardsville, Illinois, United States BJC Medical Group Full timePractice OverviewWe are seeking a skilled Gastroenterologist to join our team at BJC Medical Group's Outpatient Center in Edwardsville, IL. This is an exciting opportunity to be part of a new GI practice based in a beautiful, newly remodeled building with dozens of referring primary care physicians.Key HighlightsSpacious and modern clinic with...
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