HVAC Install Coordinator

2 weeks ago

Woburn, United States HomeWorks Energy, Inc. Full time
HVAC Install Coordinator

Positions Type: Full-time, Non-Exempt (Hourly) position that is eligible for overtime. This position is eligible for bonuses/commissions based on performance.

Job Summary:

The Install Coordinator plays a critical role in our organization and is responsible for various tasks, such as scheduling, payment management, communication with crews/subcontractors, and record keeping.

Essential Functions:

The Essential Functions are representative, but not all-inclusive, of the knowledge, skills, and abilities required to perform this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.
  • Scheduling:
    • Site evaluations.
    • Installations.
    • Sub-contractors.
  • Track payment collections.
    • Input received payments.
    • Update customer invoices.
  • Communication:
    • Act as the sole point of contact for the installation crews/subcontractors.
    • Ensure Installation crews/subcontractors have updated customer information.
    • Respond professionally and in a timely manner to calls and emails.
    • Monitor partially completed jobs and work with Program Manager's to move jobs to completion.
  • Effectively handle escalated customer concerns.
  • Ensure jobs are entered into Salesforce as complete when they are done.
  • Perform additional tasks as required.
Qualifications:
  • High School diploma or equivalent
  • Proficiency working with MS Office
  • Proficiency working with Salesforce
  • Position requires proficiency in reading, writing, and communicating in English
Key Competencies:
  • Customer focused
  • Excellent communication skills
  • Ability to work independently or as part of a team
  • Time Management skills
  • Problem solving ability
Additional Information:
  • Supervisory Responsibilities: This is an individual contributor position with no supervisory responsibilities.
  • Work Environment May include one of the following based on location and business needs:
    • Office Environment: This position is primarily based in an open office environment with typical office conditions.
    • Warehouse Environment: This position is based in a warehouse, which serves as a base for many of our operations and includes equipment and material storage areas.
    • Hybrid position: This position is a flexible work model that combines remote and on-site work. When working remotely, the employee is required to have a workspace free of distraction during work hours to perform job duties.
    • Remote position: This position is in the employee's residence and requires the employee to have a workspace free of distraction during work hours to perform job duties.
  • Physical Demands:
    • Requires sitting at a desk for long periods of time, performing tasks on a computer, the ability to move within the office to attend meetings, access equipment, or interact with colleagues.
    • This job may require travel in a personal or company-provided vehicle.

About HomeWorks Energy:

HomeWorks Energy is a trusted Mass Save partner, helping Massachusetts neighbors all over the state save energy and money at home. Our certified home energy experts have performed more than 200,000 Home Energy Assessments and we're proud to be the largest Home Performance Contractor in Massachusetts, leading the region in energy efficiency. Join a growing organization that is passionate about working together to save energy and reduce cost.

Equal Opportunity Employer:

At HomeWorks Energy, we celebrate diversity, inclusion, and collaboration. As an Equal Opportunity Employer, we do not discriminate against race, color, religion, national origin, sex, age, gender identity, or expression, sexual orientation, physical or mental disability, veteran status, or any other applicable characteristics. All employment decisions are based on qualifications, skills, and experiences needed to successfully perform the job.

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