Customer Service Representative

2 weeks ago


Woburn, United States Central Cooling & Heating Full time

**Customer Service Rep / Parts Coordinator**

**About Central Cooling & Heating**

Central Cooling & Heating has been changing the way people think about their home comfort provider. Our philosophy of providing high levels of customer service combined with top quality products and services has made us a leading force in the home services business.

The Dispatcher/Service Coordinator is responsible for coordinating and scheduling a team of field service technicians in a fast-paced service organization in the HVAC industry. The position is responsible for maintaining an organized daily workflow, working with company resources to respond to customer requests, and ensuring that company revenue goals are achieved.

**Responsibilities include the following**:

- Daily scheduling of field service technicians
- Direct interaction with customers in need of service
- Answer in-bound calls
- Make outbound calls to schedule service and solicit customers for future business
- Dispatch technicians to jobs
- Helping team members with side tasks
- Maintain customer database
- Provide **BEST IN CLASS** customer service

This position is a great opportunity for someone with an interest in operations, customer service, or a future in management.
- 1 - 5 years of customer service experience
- Desire to achieve goals, both personal and professional
- Hard work ethic and willingness to work OT when necessary
- Strong team mentality
- Experience in a customer service role where the phrase “customer first” was practiced daily
- Experience with Service Titan system is a bonus

**Benefits include**:

- Competitive salary with future bonus opportunities
- Medical, Vision and Dental Insurance
- Paid vacation and holidays
- 401K with employer match
- Short-term and Long-term disability
- Life Insurance

**Salary**: $22 - $30 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday and 1 ½ day Saturday a month
- Overtime
- Weekend availability for on call once a month, must have wifi at home

Ability to commute/relocate:

- Reliable commute to Woburn daily or planning to relocate before starting work (required)

**Experience**:

- Dispatching: 3 years (preferred)
- Service Coordinator: 3 years (preferred)
- HVAC Industry: 1 year (preferred)

Work Location: In person

Pay: $22.00 - $30.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance

Shift:

- 8 hour shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Work setting:

- In-person

**Experience**:

- Dispatching: 3 years (preferred)
- Customer service: 3 years (required)

Work Location: In person



  • Woburn, United States SALESBOAT INC Full time

    CSR | Customer Support & Client Service Representatives Sales Boat is currently seeking a full-time Customer Service/Sales Representative with entry-level experience. As a trusted outsourced business development company, Sales Boat represents Fortune 100 and 500 clients in the renewable energy industry. The company places a strong emphasis on providing...


  • Woburn, United States CareerBuilder Full time

    CSR | Customer Support & Client Service Representatives Sales Boat is currently seeking a full-time Customer Service/Sales Representative with entry-level experience. As a trusted outsourced business development company, Sales Boat represents Fortune 100 and 500 clients in the renewable energy industry. The company places a strong emphasis on providing...


  • Woburn, United States SALESBOAT INC Full time

    Job DescriptionJob DescriptionCSR | Customer Support & Client Service RepresentativesSales Boat is currently seeking a full-time Customer Service/Sales Representative with entry-level experience. As a trusted outsourced business development company, Sales Boat represents Fortune 100 and 500 clients in the renewable energy industry. The company places a...


  • Woburn, United States Woburn Management Firm Full time

    Building substantial and meaningful connections is titular to how we interact with one another, personally or professionally. That truth and the reality that communication is one of the most influential and useful tools is our main focus. Today, reputable brands rely on our strategic, agile, connection-focused, customer acquisition solutions to expand their...


  • Woburn, United States Complete Staffing Solutions Full time

    Job DescriptionJob DescriptionCustomer Service RepresentativeLocation:Woburn, MA – HYBRID AFTER TRAINING!Opportunity to work with a great company!Multiple rolls! Hiring ASAP!Hours:Full time or Part TimeMonday – Friday, 9:00am – 5:00pmJob Requirements:·         High School Diploma (or equivalent).·         1-2 years of Property &...


  • Woburn, United States RD Enterprises Full time

    Job DescriptionJob Description We are Looking for motivated individuals to keep up with our fast-paced growth of our clients. RD Enterprises focuses on customer service for all of our clients. We are currently in the telecommunications market providing top service for our customers and brand new cutting edge solar technology. RD Enterprises is rapidly...


  • Woburn, United States Admiral Metals Full time

    **Job Title**: Customer Service Representative **Primary Responsibility** **Duties and Responsibilities** - Support Internal Sales colleagues to provide best in class service and sales support to customers - Review customer PO's for accuracy - Review open order report and advise customer of status when needed - Enter, track and manage all customer...


  • Woburn, United States Graytitude Full time

    We are hiring Customer Service Representatives with **Order Entry** experience. The Customer Solutions Representative (CSR) is responsible for supporting the sales organization and sales team by helping manage customer activities and programs, with the goal of promoting customer satisfaction and account growth. **Responsibilities** - Support the sales team...


  • Woburn, United States Sullivan Tire & Auto Service Full time

    Description: **Function**: Support sales effort by providing customer service and order fulfillment to our internal and wholesale customers. Works closely with management to increase profitability through improved efficiency and productivity. Adheres to internal controls, policies and procedures. **Major Responsibilities**: - Provide customer service and...


  • Woburn, Massachusetts, United States LAZ Parking Limited LLC Full time

    Job DescriptionJob DescriptionWhat's in it for you?We are redefining parking management and having fun doing it To support our company's culture of investing in our people, we offer employees the following perks:Hiring immediately Base Pay - $15-$17/hour $300 Referral BonusCash Tips DailyFlexible Schedule- we are looking for AM, PM and Overnight shiftsGrowth...


  • Woburn, United States PEAK Event Services Full time

    Job DescriptionJob DescriptionDescription:About UsReverie Social is a family brand of PEAK Event Services. We are a luxury linen company now shipping nationwide. The brand was created by Party People for Party People. We understand the importance of creating unforgettable experiences for our clients and we know that the details matter. Our parent company...


  • Woburn, United States SaviLinx Full time

    **JOB TITLE: Customer Service Representative II Phones ($16/hr + $1/pay for performance)** **DEPARTMENT**:Operations **REPORTS TO**:Supervisor **FLSA STATUS**: Non-Exempt **OUR GUIDING PRINCIPLES**: Make every interaction Count Act with Respect and Integrity Demonstrate Passion for Continuous Improvement Be Worth of Trust from all...


  • Woburn, United States PEAK Event Services Full time

    Job DescriptionJob DescriptionAbout UsReverie Social is a family brand of PEAK Event Services. We are a luxury linen company now shipping nationwide. The brand was created by Party People for Party People. We understand the importance of creating unforgettable experiences for our clients and we know that the details matter. Our parent company PEAK Event...


  • Woburn, United States Business Development Firm Full time

    Business runs better when a company is committed to providing its clientele with top-notch customer service, has top talent working diligently to deliver exceptional results, and wants to invest in the betterment of its people no matter the cost. Our team is our biggest asset as they make us stand out with their focus on the services that we offer and an...


  • Woburn, United States Baanyan Software Services inc. Full time

    The Customer Solutions Representative (CSR) is responsible for supporting the sales organization and sales team by helping manage customer activities and programs, with the goal of promoting customer satisfaction and account growth. - High school diploma - 2+ year of experience using Microsoft Office - 2+ years of customer service experience - Read, write...


  • Woburn, United States Rainbow Balloons, Inc. Full time

    **Customer Service Specialist at Rainbow Balloons** Rainbow Balloons, a leading wholesale provider in the balloon and balloon accessory sector since 1986, is currently on the lookout for a dedicated Customer Service Specialist. By representing top manufacturers in the industry, we cater to a diverse clientele including mass merchandisers, event decorators,...


  • Woburn, United States MASSACHUSETTS METALS CO Full time

    **OBJECTIVE**: Your people skills will make customers feel welcome, validated, and well-served. When a customer leaves, they leave with their orders, confident and satisfied knowing their experience with Metal Supermarkets was a positive one. It will take strong multi-tasking skills and attention to detail as you juggle several demands at once. We’ll train...


  • Woburn, United States Pine Environmental Services Full time

    **Purpose** The Customer Engagement Representative’s primary responsibility is to support Pine customers by responding to inquiries on rental equipment, as well as sales of our products and services. These efforts result in the growth of the office. In addition, this role will support our operations and outside sales team, as well as other offices and...


  • Woburn, United States SALESBOAT INC Full time

    Customer Service and Sales Experience Wanted!Retail Sales!Salesboat is currently hiring entry-level individuals with a customer service experience for the Account Manager position. We have found that candidates working in retail, restaurant, hospitality, or customer service positions are very easy to train for our Account Manager position. We specialize in...


  • Woburn, United States SALESBOAT INC Full time

    Job DescriptionJob DescriptionCustomer Service and Sales Experience Wanted!Retail Sales!Salesboat is currently hiring entry-level individuals with a customer service experience for the Account Manager position. We have found that candidates working in retail, restaurant, hospitality, or customer service positions are very easy to train for our Account...