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Program Manager, NASH Institute for Systems Innovation and Improvement

4 months ago

Hyattsville, United States National Association of System Heads Full time

The NASH Institute for Systems Innovation and Improvement Program Manager ("Program Manager") will work under the supervision of the Director of the Institute for Systems Innovation and Improvement to manage the day-to-day operations of the institute's programs and support the effectiveness of related processes and policies. The Program Manager will ensure that the content, products, services, and activities of the Institute are collaboratively designed and developed, efficiently executed, and regularly evaluated to ensure they are meeting the participants' needs in alignment with NASH's mission, vision, and strategic priorities. This work is expected to take place in close collaboration with other NASH staff, including the Chief Operating Officer, accounting team, and development manager, and includes supervision of the Improvement Science team, Data and Analytics team, and project manager(s) involved with Institute programs. Key Responsibilities: General Operations and Program Management (60%) Provide operational, day-to-day oversight and management of the Institute for Systems across multiple Institute projects and initiatives, including NASH Improvement Communities (NICs), data and analytics, and research Provide direction, strategic recommendations, and oversight to support the growth of programs, including assessment and evaluation plans to ensure program quality Oversee the creation of written documentation and maintenance of resources and content stored and shared via NASH’s Institute and improvement science organizational databases (including information managed in SharePoint, OneDrive, Google Workspace, etc.) and other filing systems to ensure that other NASH colleagues and NIC participants have efficient access to information Oversee the staff and contractors responsible for data collection and classification of NASH members system data Support processes to recruit, hire, and onboard additional Institute and Improvement Science staff and contractors as needed Provide planning and support related NASH’ ongoing data and analytics work, which involves supervising the team creating novel system-level datasets and visualizations, applying artificial intelligence methods for student advising, and designing and delivering professional development offerings for practitioners to use data to improve student outcomes. Identify and document program participant and staff needs, and work creatively and collaboratively with the Director and NASH Leadership to deliver and improve the Institute programs As requested, conduct research related to resources, tools, and processes that could be introduced to improve Institute programs Proactively identify opportunities to promote learning and knowledge gained to NASH membership and the broader higher education field Identify publication- and news-worthy outcomes and stories resulting from the Institute’s programs and partner with NASH’s communications team to share stories and promote outcomes Contribute to the development and implementation of operational policies and procedures that improve efficiency, effectiveness, and collaboration for the Improvement Science team staff, contractors, and cohort participants Ensure the quality and accuracy of public-facing messaging and publications related to the Institute’s work in alignment with NASH’s branding, including proofreading Represent NASH in the field including drafting, editing, and presenting on the work of the Institute at learning events, meetings, conferences, and contracted client and member engagements at the Director’s request Oversight of Institute Finance, Subcontracts, and Grants (40%) Collaborate with Operations and Finance Coordinator (to be hired), Development Manager, and accounting team to maintain compliance with relevant financial regulations Review invoices and reimbursement requests to ensure alignment of program activities with existing budgets, contracts and grants, and NASH policies Ensure Institute expenses are charged to the appropriate funding sources Draft budgets and reports for grant-funded or subcontracted expenditures and activities, final balances, and projected spends Monitor operational and grant-funded or subcontracted spending, including ensuring adherence to all reporting timelines and requirements and working with Development Manager for funder approval for the reallocation and appropriate spend down of funds Other duties as assigned commensurate with the incumbent’s qualifications and skills Minimum Qualifications and Competencies: As no individual candidate meets every qualification, we encourage candidates who meet most of these requirements to apply: Bachelor’s degree required Master’s degree in relevant field preferred, or three or more years of experience working in a role with similar program management and project management, responsibilities (non-profit or higher education experience is a plus) Excellent technology skills, particularly with Microsoft Office Suite (Outlook, Word, PowerPoint, SharePoint, OneDrive, Teams), Google Workspace, and Zoom Familiarity with or willingness to learn additional common tools (e.g., Microsoft Planner, SharePoint Lists, Asana, Salesforce, Smartsheet, etc.) Experience in personnel management or group facilitation management is preferred by not required Preferred Skills: Exceptional attention to detail Ability to navigate ambiguity and identify and mitigate risks Comfort in a dynamic and remote working environment Experience working in a public higher education system context. Outstanding organizational and time management skills, with the ability to prioritize tasks and meet deadlines effectively Strong communication and interpersonal skills and a customer service-oriented approach to supporting internal and external stakeholders Professionalism in written and oral communications, with the ability to interact collegially with a range of coworkers, members, and partners Proactive attitude and initiative to identify opportunities for process improvements and efficiency enhancements Comfortable speaking in large groups, facilitating meetings, and delivering presentations Readiness to learn and adapt to new technologies, platforms, and digital tools Discretion in handling sensitive information and maintaining confidentiality

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