Workplace Services Representative

1 week ago


Superior, United States Randstad Global Capability Center Full time

Specific Accountabilities

  • Answer phones
  • Visitor Management
  • Photo ID badges and upload picture to WorkDay
  • Name plate requests, input location information in WorkDay
  • Action invoices and Service Now tickets for Workplace Services
  • Elink, SharePoint, Service Now, E-mail response activities
  • Vendor Management
  • Liaison for large moves, weekly moves, additions, and changes
  • Assist Real Estate and Workplace Services department with select admin activities (room bookings, catering requests, stationery supply orders, etc.)
  • Provide back-up (alternate) coverage for other Workplace Services team members
  • Participate in various projects such as Environment Health & Safety initiatives, sustainability programs or other facility related projects
  • Deal with difficult situations and clients in a calm and professional manner
  • Cross Train with other Navigators and Workplace Services Coordinators
  • Parking Management
  • Access Card Management
  • Perform Gatekeeper responsibilities; courteously screen each visitor and caller to protect office staff from external threats and maintain confidentiality
  • Perform ad hoc duties as required by Supervisor / Team Lead Workplace Services (business card reviews and approvals, Iron Mtn. liaison, drafting template communications, entering work orders, etc.)

Knowledge, Skills & Abilities

  • Core competencies Relationship and Interpersonal Skills, Adaptability and Flexibility, Customer Service
  • 1-3 years’ experience in an office administration role or customer service role
  • Must have the ability to manage and prioritize across multiple areas and issues
  • High energy and enthusiastic with a desire to provide an exceptional customer service experience
  • Demonstrated problem solving skills
  • Proficiency in Microsoft Office Suite (Word and Excel) is required
  • Ability to create and innovative effective solutions to challenges
  • Maintain the integrity of the company brand and protect the company’s reputation in interactions with guests, employees and contractors
  • Possess keen attention to detail and has the ability to maintain confidentiality at all times
  • Significant communication skills; written and verbal skills both in-person and on the telephone

Scope

  • Administrative work requiring initiative and positive professional demeanor
  • Respond quickly and efficiently in a dynamic environment
  • Be seen as a trusted advisor who is resourceful and creative as this role is often faced with challenges that require immediate attention, assessment, action plans and execution

Pay Rate:$16.00 Hr on W2



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