Agile Project Manager

4 weeks ago


Paramus, United States Sincera Consulting LLC Full time

Job Purpose: Maintains workflow by forwarding information; maintaining quality service; providing work direction to staff. Duties: * Accomplishes work requirements by orienting, training, assigning, scheduling, coaching employees. * Meets cost standards by monitoring expenses; implementing cost-saving actions. * Maintains quality service and operations by monitoring and reporting service, quality, and productivity levels; verifying and coordinating the distribution of monthly reports, commission statements, and checks; maintaining procedures and training manuals. * Meets customer service standards by resolving operational problems; identifying customer service process improvements. * Forwards information by sorting and distributing documents; verifying document identification; mailing outgoing documents; resolving exceptions. * Disburses fees to agents by controlling countersigning process; coordinating information with licensing department. * Keeps supplies ready by inventorying stock; placing orders; verifying receipt. * Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs. * Updates job knowledge by participating in educational opportunities. * Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Skills/Qualifications: Supervision, Customer Service, Quality Focus, Coaching, Process Improvement, Tracking Budget Expenses, Communication Processes, Written Communication, Informing Others, Reporting Skills, General Math Skills



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