Agile Project Manager
2 weeks ago
Job Purpose:
Maintains workflow by forwarding information; maintaining quality service; providing work direction to staff.
Duties:
* Accomplishes work requirements by orienting, training, assigning, scheduling, coaching employees.
* Meets cost standards by monitoring expenses; implementing cost-saving actions.
* Maintains quality service and operations by monitoring and reporting service, quality, and productivity levels; verifying and coordinating the distribution of monthly reports, commission statements, and checks; maintaining procedures and training manuals.
* Meets customer service standards by resolving operational problems; identifying customer service process improvements.
* Forwards information by sorting and distributing documents; verifying document identification; mailing outgoing documents; resolving exceptions.
* Disburses fees to agents by controlling countersigning process; coordinating information with licensing department.
* Keeps supplies ready by inventorying stock; placing orders; verifying receipt.
* Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
* Updates job knowledge by participating in educational opportunities.
* Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Skills/Qualifications:
Supervision, Customer Service, Quality Focus, Coaching, Process Improvement, Tracking Budget Expenses, Communication Processes, Written Communication, Informing Others, Reporting Skills, General Math Skills
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Agile Project Manager
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Agile Project Manager
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