Agile Project Manager

3 weeks ago


Paramus NJ, United States SINCERA CONSULTING Full time

Job Purpose: Maintains workflow by forwarding information; maintaining quality service; providing work direction to staff. Duties:

  • Accomplishes work requirements by orienting, training, assigning, scheduling, coaching employees.
  • Meets cost standards by monitoring expenses; implementing cost-saving actions.
  • Maintains quality service and operations by monitoring and reporting service, quality, and productivity levels; verifying and coordinating the distribution of monthly reports, commission statements, and checks; maintaining procedures and training manuals.
  • Meets customer service standards by resolving operational problems; identifying customer service process improvements.
  • Forwards information by sorting and distributing documents; verifying document identification; mailing outgoing documents; resolving exceptions.
  • Disburses fees to agents by controlling countersigning process; coordinating information with licensing department.
  • Keeps supplies ready by inventorying stock; placing orders; verifying receipt.
  • Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
  • Updates job knowledge by participating in educational opportunities.
  • Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Skills/Qualifications: Supervision, Customer Service, Quality Focus, Coaching, Process Improvement, Tracking Budget Expenses, Communication Processes, Written Communication, Informing Others, Reporting Skills, General Math Skills

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