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Senior Member of Technical Staff
2 months ago
Respond to incoming Service Requests from customers, sales engineers, and sales team via online networks, email, and telephone; analyze reported problems, replicating and demonstrating them if needed using appropriate dedicated support equipment; suggest, prepare, and deliver solutions to customers for both hardware and software problems; troubleshoot and diagnose issues, as well as provide advice and guidance for post-sales technical support and questions; liaise with UK-based engineers to analyze and resolve complex customer issues in software and/or hardware, recording, and documenting resolutions; compile and maintain records of customer issues, product defects, etc., using internal tools (Salesforce); assist Professional Services (PS) team with the delivery of PS engagements if required; provide level 1 hardware repair and calibration services for positioning, navigation, and timing customers in the Americas region; assist in the distribution of software and hardware upgrades to customers; perform calibrations/integrations at customer sites on key product range when required; provide feedback to product management and development teams on customer use cases; generate special test scenarios from customer requests; maintain literature available through the support website; produce technical documents/knowledge base articles; and provide customer training on Spirent products either remotely via meeting platforms, or at customers' sites, as required.
Job Requirements
Requires a Bachelor's degree in Computer Science, Electrical Engineering, or a related field. Must have 5 years of experience in job offered or related occupation. Must have 5 years of experience in the below skillsets: Using standard RF and other test equipment such as power meters, spectrum analyzers, frequency counters, and oscilloscopes; and read, analyze, and interpret technical manuals and drawings, national and international standards (such as Interface Control Documents (ICDs), general business periodicals, professional journals, technical procedures, or regulations. Global Navigation Satellite Systems (GNSS) position, navigation, and timing concepts, including constellations and segments, navigation data, orbital parameters of space vehicles, and GNSS reception challenges. Requires travel up to 25% of time to customer visit sites in North America (US/Canada/Central and South America) region to deliver on site support/repairs/Spirent equipment calibrations. Telecommuting work arrangement permitted: Position may work from various unanticipated locations throughout the U.S.
Annualized Salary Wage Range: at least $164,201
Spirent applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience at or in line with the minimum requirements. Spirent offers the following benefits to eligible employees: Medical, Dental, Vision, 401(k), Employee Stock Purchase Plan, Paid Time Off, Floating Holidays, Volunteer Time Off, Paid Holidays, Short-Term Disability, Long-Term Disability, Life and AD&D insurance, Tuition Reimbursement, Flexible Savings Accounts, and Commuter Benefits. Spirent benefits programs are subject to eligibility requirements.
Full-time/Part-time
Full-time
Exempt/Non-Exempt (US Only)
Exempt
IR35 Legislation (UK Only)
Not Applicable
Job Overview
Reference #: HJ0624
Spirent Positioning Technology designs, manufactures, and supplies advanced satellite navigation test and simulation systems, many of which comprise radio frequency signal generators and computer systems running complex application software; all designed in-house. These systems are sold all over the world to high-profile organizations and inevitably there are occasional problems experienced by the users such as component failures, software bugs, documentation issues, or the customer may simply need guidance and advice.
You will join a team of global support engineers, dedicated to fulfilling the varied and challenging post-sales technical support requirements of our international customers. In this role, you will work as part of a global support team to provide customers and end-users in the Americas commercial market space with the product and technical support. The role will be primarily working from home with occasional visits to Spirent's San Jose, CA office location and customer site locations, particularly in the San Francisco Bay area, with some other domestic and local travel.
Spirent is the leading global provider of automated test and assurance solutions for networks, cybersecurity, and positioning. Our innovative portfolio of products and services addresses the test, assurance, and automation challenges of a new generation of technologies: 5G, SD-WAN, Cloud, Autonomous Vehicles, and beyond. Each year we assure the promises that more than 1,500 customers worldwide make to their customers, spanning communications, transportation, government, defense, aerospace, financial services, healthcare, retail, and more. Our network, cybersecurity, and positioning experts work closely with customers to understand their needs and deliver solutions that cover their entire technology lifecycle, from the lab to real-world deployment.
Why Spirent?... Because together we can shape tomorrow.
Spirent is its people When you join the Spirent team, you will join forces and work alongside some of the most passionate and greatest subject matter experts in the industry. Here, you will find a place where you can grow, think, explore, create, and make change happen in an innovative and creative environment. Success is important to us, and so is your personal well-being. At Spirent, you will love the work and life balance experience
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