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Customer Service Representative
2 months ago
Job Description
SRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.
Title: Customer Service Representative
Planned Start Date: 9/09/2024
Location: Orlando, FL (Work Onsite Required) **This team will have the opportunity to be moved to remote post 90-120 days based on attendance/performance & at managers discretion. **
Industry: Specialty Pharmacy/Healthcare
Salary: $18/HR ($500 bonus after 90 days and another $500 Jan 31st, 2025)
Shift Options:
M-F 8am-5pm (1 hour lunch)
M-F 9am-6pm (1 hour lunch)
M-F 10am-7pm (1 hour lunch)
M-F 11am-8pm (1 hour lunch)
Training Work Hours: September 9 September 27, 8:30-4:30
Length of assignment: Contract to Potential FT Hire
Job Summary
The purpose of the Customer Service Representative (CSR) is to meet or exceed the customers expectations by assessing our customers needs, assigning priorities, and triaging the information to the appropriate resources. (Customers may include patients, medical professionals, and family members.)
Major duties and responsibilities that are critical and necessary for this position and its overall objective:
- Act as first point of contact with patients by carefully evaluating the purpose of the call, carefully assessing their purpose, prioritizing their handling, and triaging the calls if indicated.
- Maintain information regarding Patient Services initiatives and explain them to our customers when appropriate.
- Enroll new customers to Patient Services.
- Record activities in the patient database and follow up to secure services (such as product training, mailing of promotional materials, etc.) for our customers by contacting physicians offices, pharmacies, and other external entities to ensure patients needs are being met.
Job Skills Requirements:
- Pharmacy background/call center or MD office experience preferred
- Excellent verbal communication skills and grammar
- Computer literacy/competence
Education and Experience Requirements:
- HS Diploma
- Experience working with databases (CRM preferable) or a tracking system; Salesforce CRM experience
- Experience working in a health care/pharmaceutical industry environment
- Understanding of challenges associated with patients medical condition
- Accustomed to working in high call volume environment.
SRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.
EOE/AOE
